Russell Hill, Charity Dunning
What the Fixed Ops?! (WTF?!)
Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www. FixedOPSMarketing.com/WTF .
Be sure to visit the podcast's website and support the creator: fixedopsmarketing.com
Author
Russell Hill, Charity Dunning
Category
Podcast website
Latest episode
Jul 6, 2026
Where to listen?
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Episodes
#1 Speaker in the Nation - Glenn Lundy on What the Fixed Ops?! (Sneak Peek) 14.03.2023 0:48
We're giving you a sneak peek of the What the Fixed Ops?! episode featuring the #1 speaker in the world: Glenn Lundy! This episode will make you pause, make you think, and make you want to CREATE. BIG welcome to the Founder of 800% Elite Automotive Club, Glenn Lundy! Don't miss the premiere of this episode on April 3rd! Join us for a fun conversation with Glenn today on What the Fixed Ops?! GET TR...
Gunslinger, Shaun Raines knows what matters! Watch this WTF?! NADA 2023 Special Edition 13.03.2023 15:41
Gunslinger, Shaun Raines knows what matters! He's been in the automotive industry a long time and understands what works and what's needed in the industry. https://youtu.be/qVvi5Luh0As We talk trust, technology and relationships in the dealership. Shaun also has an app that is like LinkedIn for automotive, but full of valuable information and verified users. It's free and very cool! Get the FULL R...
Key Defection Points in the Customer Journey + Tires! Bill Springer - What the Fixed Ops?! #shorts 13.03.2023 1:39
Bill Springer tells us about key customer defection points in the customer journey, plus we talk tires! https://youtu.be/-dufqWrsOtE Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the opt...
Experiencing Pushback as a Woman in Automotive - Maxine Matamoros - What the Fixed Ops?! #shorts 13.03.2023 0:39
We talk to Maxine Matamoros about the pushback she's experienced as a woman in automotive. https://youtu.be/nY1vPNKAx30 Join us for a fun conversation with Maxine today on What the Fixed Ops?! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers...
Adding Value to Dealers Day-In and Day-Out - Bill Springer - What the Fixed Ops?! #shorts 10.03.2023 1:14
Bill Springer shares with us the importance of adding value to dealers each and every day. https://youtu.be/pQHJm2G2yL8 Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show t...
Climbing the Career Ladder with Maxine Matamoros! What the Fixed Ops?! #shorts 10.03.2023 0:39
We talk to Maxine Matamoros about her climb up the automotive career ladder! https://youtu.be/CExjh-T6rOs Join us for a fun conversation with Maxine today on What the Fixed Ops?! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency t...
Ed Roberts & Natasha Fay Cox on What the Fixed Ops?! NADA 2023 Special Edition 09.03.2023 10:21
Ed Roberts of Bozard Ford and Natasha Fay Cox of Quantum5 join us on this NADA 2023 special edition of What the Fixed Ops?! https://youtu.be/F5U3ZX7nmok We talk about technology's role in automotive. Technology allows you to get more with less, but it's imperative to have a strong foundation first. This one covers a lot, folks: the EV evolution lays in front of us, the employer outlook to better t...
Helping the Vehicle Owner See the Value of Services - Bill Springer -What the Fixed Ops?! #shorts 09.03.2023 4:02
We talk with Bill Springer about helping the vehicle owner see the value of dealership services on this WTF?! #short. https://youtu.be/acbCY1rbTFY Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers d...
"An Old Dog Can Learn New Tricks!" - Maxine Matamoros - What the Fixed Ops?! #shorts 09.03.2023 0:39
"An Old Dog Can Learn New Tricks!" says Maxine Matamoros on this What the Fixed Ops?! #shorts. https://youtu.be/_EGHrvh5P2E Join us for a fun conversation with Maxine today on What the Fixed Ops?! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their custom...
On the Frontlines with Value-Added Benefits - Bill Springer - What the Fixed Ops?! #shorts 08.03.2023 1:47
We talk with Bill Springer about being on the frontlines with value-added benefits. https://youtu.be/T1CQLvC71kc Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their cu...
How A Lady Gets Into the Automotive Business - Maxine Matamoros - What the Fixed Ops?! #shorts 08.03.2023 1:50
In this What the Fixed Ops?! #shorts, we learn how a lady like Maxine Matamoros gets into the automotive business! https://youtu.be/teyzr22sDI4 Join us for a fun conversation with Maxine today on What the Fixed Ops?! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option...
Don't be an ASK-hole! - Joshua Taylor - WrenchTurners.Online - What the Fixed Ops?! #shorts 07.03.2023 0:48
Don't be an ASK-hole! with Joshua Taylor of WrenchTurners. Online! https://youtu.be/Pt4hVSSInz0 Big THANK YOU to Joshua for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot...
70-75 Percent Awareness and Metrics for Success - Bill Springer - What the Fixed Ops?! #shorts 07.03.2023 0:47
We talk with Bill Springer about awareness and metrics for success! https://youtu.be/altlxerlXU0 Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transpar...
Meet Service Manager Maxine Matamoros! Gullo Toyota - What the Fixed Ops?! #shorts 07.03.2023 0:31
You gotta meet Maxine Matamoros - Service Manager of Gullo Toyota! https://youtu.be/hxUx4PV-a60 Join us for a fun conversation with Maxine today on What the Fixed Ops?! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pri...
Opportunities and Challenges in Any Business - Bill Springer - What the Fixed Ops?! #shorts 06.03.2023 1:19
We talk with Bill Springer about the opportunities and challenges in any business. https://youtu.be/DvvJHRa_ZlU Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their cus...
We Talk Boundaries with Joshua Taylor - WrenchTurners.Online - What the Fixed Ops?! #shorts 06.03.2023 3:13
We talk boundaries with Joshua Taylor of WrenchTurners. Online! https://youtu.be/SzbyGfYQ3Zo Big THANK YOU to Joshua for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transparency is a hot to...
Joshua Taylor Takes on NADA 2023 in this What the Fixed Ops?! Special Edition 06.03.2023 8:45
Joshua Taylor shares his experience at his first NADA! He's looking to make a positive impact on the automotive industry, to learn and to grow. https://youtu.be/5fG4y-S3ovs His passion is contagious. He's a great guy. His mission is to take care of people and make a difference in the lives of technicians! Get the FULL RECAP! https://www.fixedopsmarketing.com/joshua-taylor-nada-2023-what-the-fixed-...
Firecracker, Rock Star Service Manager Maxine Matamoros of Gullo Toyota! - Full Episode 06.03.2023 59:32
Firecracker, Rock Star Service Manager Maxine Matamoros of Gullo Toyota! https://youtu.be/m15n0dhRN-I We journey to a Dallas Toyota dealership today with Maxine Matamoros, the firecracker Service Manager of Gullo Toyota of Conroe! Maxine is a rock star manager who started her career in automotive in her 40s! She's a bubble of fun, wisdom and a great resource for growing female leaders across the i...
Barich and BBQ - That's All One Needs in Life! - Joshua Taylor - What the Fixed Ops?! #shorts 03.03.2023 1:29
Barich and BBQ - That's all anyone needs in life! We talk Dallas with Joshua Taylor, WrenchTurners. Online! https://youtu.be/6Woi9DNKjSw Big THANK YOU to Joshua for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparen...
EV Vehicle Owners: Tire Rotations Replace Oil Changes - Bill Springer - What the FixedOps?! #shorts 03.03.2023 2:03
We talk with Bill Springer about managing the expectations of EV vehicle owners and how tire rotations will replace oil changes. https://youtu.be/F-fX2Zu6pbk Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairP...
Working Solo as a Mobile Mechanic - Joshua Taylor - What the Fixed Ops?! #shorts 02.03.2023 1:14
What's different for the mobile mechanic working solo? We talk about it with Joshua Taylor, WrenchTurners. Online. https://youtu.be/VX73POnm_jc Big THANK YOU to Joshua for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers tra...
Kaylee Felio Surprises Us Again on this What the Fixed Ops?! NADA 2023 Special Edition 02.03.2023 6:50
#GoPartsGirl - Kaylee Felio of Partsedge - joins us on this What the Fixed Ops?! NADA 2023 special! She shares how impressed she is with the growth happening in fixed operations. Kaylee also shares her experience in starting a new podcast, interviewing various guests, and learning from many industry experts. https://youtu.be/Lp-AWvTN2HQ Inspiring stories run thick in this industry. Kaylee shares h...
The Customer is Nearly Always Wrong! - Bill Springer - What the Fixed Ops?! #shorts 02.03.2023 2:46
"The customer is almost always wrong..." Do you agree or disagree? Bill Springer makes a good point! https://youtu.be/lgiWicxVDJA Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option...
A Discussion on Mindfulness - Joshua Taylor - What the Fixed Ops?! #shorts 01.03.2023 4:33
We discuss mindfulness with Joshua Taylor on this What the Fixed Ops?! #shorts. https://youtu.be/NeueQD4hKNg Big THANK YOU to Joshua for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency through pricing. Transpar...
How Do You Know If You're a Leader or Not? Bill Springer - What the Fixed Ops?! #shorts 01.03.2023 0:32
Bill Springer tells us how to tell if you're a leader or not! https://youtu.be/KlkpQjqtJU8 Check out DriveSure! https://drivesure.com/ BIG THANK YOU to Bill for joining us today! GET TRANSPARENT WITH REPAIRPAL We are so very FORTUNATE and GRATEFUL to RepairPal for being our first sponsor of the What the Fixed Ops?! podcast! RepairPal offers dealers the option to show their customers transparency t...
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