What the Fixed Ops?! (WTF?!)

Standards matter. Leadership matters. And the future of fixed ops depends on both. In this episode of What the Fixed Ops?!, we welcome Dave Johnson, President & CEO of ASE (Automotive Service Excellence), to the show. Dave’s story is the embodiment of what’s possible in this industry. From growing up farming and ranching in northern Wyoming to a 32-year career with Ford Motor Company — ultimat...

Nick Ruffolo shares how stepping up, owning tasks, and staying ready for the next big opportunity transformed his path in the car business. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule...

Nick shares why department silos create friction and limit growth. A dealership should operate as one team, not separate islands. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your compl...

Nick Ruffolo explains that service specials aren’t just about bringing customers in - they’re tools advisors use to close the deal. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your com...

Nick Ruffolo shares the right way to welcome customers into the shop. They shouldn’t have to ask where to go or what to do. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimenta...

Nick Ruffolo is all in on AI. Innovation is coming either way - you can fight it, or you can embrace it. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation tod...

Nick Ruffolo shares which metrics he believes actually matter — ELR, GPP, and RO count — and whether Hours per RO is overrated. Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complime...

Tech video is Nick’s favorite tool. He tracks every metric to see what’s working — and what’s not. Watch the full episode: https://youtu.be/5wVNMGmB6pg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimentary consultation today. htt...

Nick Ruffolo explains why the best technician recruiting strategy is simple: build a great place to work and let word spread. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complimen...

Want to lead in the car business? Inspect what you expect. Double-check everything. Write it down. Keep your head on a swivel. Watch the full episode: https://youtu.be/5wVNMGmB6pg  Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your complime...

The answers you're looking for in this business are right here! In this episode of What the Fixed Ops?!, we welcome Nick Ruffolo, Fixed Operations Director at Rohrman Auto Group, to the show. His passion for the car business is infectious. He didn’t grow up planning to work in a dealership — he wanted to be a police officer — but instead, he worked his way up and built a career through initiative,...

No one wants to work alongside people who lack accountability. Scott Falcone shares why accountability is non-negotiable in his shop. Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless.  Schedule your co...

Scott Falcone shares how his fixed operations performance is up 100%, with both stores doubling their numbers. Expansion followed, more space, more capacity, and a stronger service operation built for growth. Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy mak...

Scott Falcone shares his complicated relationship with an industry known for second chances. While some people truly grow when given another opportunity, others take advantage of it, making second chances both a strength and a challenge in automotive. Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product...

Scott Falcone explains why he’s moved away from traditional vendors and toward true vendor partners. No more standing meetings or time drains that steal focus and don’t respect his priorities. Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big differe...

Scott Falcone shares how his metaphor for learning is rooted in pain. Hard-earned experience has been one of his greatest mentors, pushing him to identify what actually works and make it “law.” Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big differ...

Scott Falcone shares how his metaphor for learning is rooted in pain. Hard-earned experience has been one of his greatest mentors, pushing him to identify what actually works and make it “law.” Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big differ...

Scott Falcone shares how he’s averaging an additional $55,000 per month in service upsell and why disciplined processes and accountability make the difference. Don’t leave money on the table in fixed operations.  Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy...

Scott has a defining moment when given a public ultimatum. How he handled it then has shaped how he was perceived as a leader forever thereafter. Since that moment, he's always honored ultimatums.  Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big di...

Scott breaks down why accountability matters in the shop and how tolerating poor performance drives top performers out the door. Eagles need high standards, accountability, and leadership. Without it, they leave. Watch the full episode: https://youtu.be/epq_A01PbKg Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy...

In this episode, dealer Scott Falcone breaks down the methodology behind his recent fixed ops success, sharing the structure, accountability, and operational discipline driving measurable gains in his service department. Scott walks us through how he thinks about efficiency, culture, and decision-making inside the dealership and why accountability is built into his successful system. From balancin...

AI is being used to stop attacks and to launch them. Justin Shanken breaks down what this means for companies trying to stay protected in an AI-driven threat landscape. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted ad...

Getting spammed on LinkedIn? Justin Shanken shares a simple trick: using emojis in your name can disrupt AI formatting—making it easy to spot spam messages every time. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adv...

Justin Shanken explains why negligence is becoming far less defensible and how manufacturers are shifting toward prevention and accountability to avoid future breaches. Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted ad...

Justin Shanken explains how manufacturers are working to move away from claims of gross negligence and negligence related to security breaches and what that means for dealers and vendors moving forward.  Watch the full episode: https://youtu.be/DsWyNfZA_-4 Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a...