Russell Hill, Charity Dunning

What the Fixed Ops?! (WTF?!)

Leisure EN ↓ 1000 episodes

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www. FixedOPSMarketing.com/WTF .

Author

Russell Hill, Charity Dunning

Category

Leisure

Podcast website

fixedopsmarketing.com

Latest episode

Jul 6, 2026

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Episodes

ANYONE with the Drive and Desire Can Succeed in Automotive- #automotive #training #shorts 19.03.2025

Robert Migliaccio talks about his background, his education and his unconventional path to his dream career! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.gdsdea...

What Makes Carter Myers Auto Unique?- #automotive #training #shorts 18.03.2025

With a long-term, dedicated team of top industry professionals, how does Carter Myers Automotive attract the best and brightest? Robert Migliaccio elaborates. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your co...

Robert Migliaccio of Carter Myer Automotive - What the Fixed Ops?! Full Episode! 17.03.2025

No matter the circumstance, no matter the scenario, if there's a fixed operations problem, Robert Migliaccio, Service Director of Carter Myer Automotive, has solved it. We discuss a huge array of topics including the modernization of multi-point, hiring the best people for your service department, mentorship and so much more. Global Dealer Solutions has a network of high-performance providers offe...

ALL Customers are High Value - #automotive #training #shorts 12.03.2025

Mike Vogel explains why EVERY job and EVERY service customer is so important to a fixed ops department. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.gdsdealers....

Are You a Leader or a Boss? - #automotive #training #shorts 11.03.2025

Mike Vogel discusses what makes a Service Manager effective...and what doesn't. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.gdsdealers.com/?utm_source=wtf&...

How Do I Build Trust? - #automotive #training #shorts 10.03.2025

What is it that causes potential customers to become lifelong advocates? Mike Vogel from ASMC shares some insights. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www...

Relationships Are Where the Profit Is - #automotive #training #shorts 07.03.2025

Mike Vogel has been in automotive for more than 30 years and, despite all the trends and technological advances, makes clear that recurring business is gained one way and one way alone: trust in a job well done. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools i...

"Set It and Forget It" is a Set Up for Failure - #automotive #training #shorts 04.03.2025

Mike Vogel of ASMC talks about the most common reason consultants and high-cost trainings don't succeed. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.gdsdealers...

Mike Vogel of ASMC - What the Fixed Ops?! Full Episode! 03.03.2025

Mike Vogel brings 30 years of fixed operations experience to our conversation. What is the difference between relational and transactional selling? How do we turn customers into advocates for our service departments? And how do we shed the stereotypes people have about dealerships to begin with? We discuss all of this and so much more! Global Dealer Solutions has a network of high-performance prov...

"Don't Start a CDP with Dirty Data" - #automotive #training #shorts 27.02.2025

Brian Pasch discusses the importance of data hygiene. What is data hygiene? Listen to the clip! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.gdsdealers.com/?utm...

Is Your Customer Defecting? Here's How to Tell - #automotive #training #shorts 26.02.2025

Brian Pasch talks about technological advances that don't simply report your clients' activity on YOUR website...they report their activity on EVERY website. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your com...

How Much Money are You Leaving at the Table? - #automotive #training #shorts 25.02.2025

Identity resolution is making follow-up with dealership clients easier than ever. How much more money can fixed operations departments bank with this tool? Brian Pasch has an example! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow t...

What is Identity Resolution and Why Do I Need It? - #automotive #training #shorts 24.02.2025

Brian Pasch explains the mechanics of identity resolution and why it's so important for dealerships to embrace it. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www....

"I Think Dealers are Bombarded" - #automotive #training #shorts 21.02.2025

The overwhelm is real! Brian Pasch discusses the difficulty dealership management have when evaluating performance claims. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. http...

A Big "DON'T" When Trying to Reach Dealership Management! - #automotive #training #shorts 20.02.2025

Automotive vendors have to be resourceful in order to reach busy dealer managers. But one resource that is a complete waste of time and money is spelled out clearly here by Brian Pasch. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow...

The Challenge of Reaching Busy Dealers - #automotive #training #shorts 19.02.2025

Being a dealer vendor is no easy feat. Brian Pasch talks about some of the biggest challenges when it comes to getting face time with busy managers. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentar...

How Did Weather Impact NADA This Year? - #automotive #training #shorts 18.02.2025

Brian Pasch of Pasch Group talks about the impact the snowstorm in New Orleans had on NADA this year.  Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.gdsdealers.c...

Brian Pasch of Pasch Group - What the Fixed Ops?! Full Episode! 18.02.2025

We are joined by automotive consultant extraordinaire, Brian Pasch! We're talking about NADA and how changes to the format could benefit exhibitors in the future. Our biggest focus in this conversation is how vendors can successfully break through to busy (and often skeptical) dealership managers. Global Dealer Solutions has a network of high-performance providers offering proven products and serv...

Inspiration Powers Performance - #automotive #training #shorts 10.02.2025

Brad Wise talks about how he conducts meetings and what he believes motivates his sale force to raise their game. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. https://www.g...

Grit is a Gift - #automotive #training #shorts 07.02.2025

The most successful people don't always come from privileged backgrounds. Many have had to fight twice as hard to obtain the success they're after. Brad Wise elaborates. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Sched...

"I'm Not Looking for Perfection, I'm Looking for Progress" - #automotive #training #shorts 06.02.2025

Leadership is such an important part of any dealership's success. Brad Wise talks about the qualities and skills that separate leaders from the rest. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimenta...

If Money Can't Motivate You, Maybe Failure Can? - #automotive #training #shorts 05.02.2025

Brad Wise talks about his early days in the car business and how the fear of failure played a massive factor in his success. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. ht...

"The Hustle Always Wins" - #automotive #training #shorts 04.02.2025

Brad Wise is nothing short of an evangelist for the automotive industry and he shares some of the biggest reasons why here. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today. htt...

Brad Wise of Ferman Chevrolet Mazda - What the Fixed Ops?! Full Episode! 04.02.2025

There is no bigger advocate for opportunity in the automotive industry than Brad Wise of Ferman Chevrolet Mazda. Highly accomplished in sales and leadership, Brad talks about his fervent belief in self-development and accountability. His passion comes through in every word! Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed t...

Personalization is Power - #automotive #training #shorts 27.01.2025

BrainTrust Partners CEO Tim Hayden compares the power of technological personalization to replicate the familiarity of neighborhood businesses from the 20th century. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule...

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