What Just Happened with Christine Russo

Velia Carboni has been CTO of SharkNinja for two years. In that time she has overhauled the company's core infrastructure, built a data foundation that puts analytical power directly in business users' hands, and launched early LLM partnerships with pi...

Episode title:Accenture's Amal Benichou on New Luxury, the Cans and Cannots, and What the Data Actually Shows Show notes: Luxury is under pressure. The dream is intact but the curtain came down. Customers can see the machinery, and they don't love what...

alesforce is under pressure. The commerce landscape is shifting fast, agentic channels are rewriting how products get discovered and purchased, and platforms that don't adapt risk being left behind. Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud...

If your brand is sitting around waiting to just launch another product, you are already behind. With Toy executives running fashion companies like Richard Dickson, I wanted to sit with Teresa Stack Pearson who is a fashion executive who moved to the CM...

What Just Happened | Justin Honaman, Global Head of Retail, Restaurants & Consumer Goods at AWS For retailers looking to get more of an understanding of Agentic Commerce, this discussion lays it out. AWS is quickly announcing new products and if you ar...

What Just Happened | Episode Recap Christine Russo sits down with Lisa Pisano, Chief Revenue Officer at Knitwell Group, and Heather Gruccio, EVP/Chief Merchandising Officer at Ann Taylor, to talk about what a nearly two-decade partnership with nonprofi...

What Just Happened | Episode Recap Christine Russo sits down with Juan Hernandez Campos, COO of Happy Returns, a UPS company, to dig into one of retail's most expensive and underappreciated problems: returns. The numbers alone are staggering, and Herna...

What Just Happened | Episode Recap Christine Russo sits down with Sonal Gandhi, Chief Content Officer at The Lead, ahead of The Lead Summit this May. Gandhi gives a candid look at how she builds content for one of retail's most respected industry event...

What Just Happened: Recorded at Shoptalk Spring 2026 In this episode of What Just Happened, recorded live at Shoptalk, host Christine Russo sits down with Himanshu Jain, Co-Founder and Head of Product at CommerceIQ. As retail becomes increasingly algor...

Why You Need to Listen: Klarna’s Evolution with Milton Pappas In this episode of What Just Happened, creator Christine Russo sits down with Milton Pappas of Klarna to pull back the curtain on how a "buy now, pay later" pioneer evolved into a global fin...

In this episode of What Just Happened, creator Christine Russo sits down with Paul Toms, the Chief Marketing Officer of Wayfair, to dissect the home retailer’s remarkable return to growth. After a challenging period, Wayfair posted a staggering $12.5 b...

Christine Russo sits down with James Hughes, Retail CTO at Verizon Business, for an onsite conversation recorded at NRF 2026, unpacking how AI, network infrastructure, and immersive technologies are actually reshaping retail operations and in-store exp...

What Just Happened went to NRF 2026 in New York City. Christine Russo sat down live at the RELEX booth with Greg Wilson, VP of Field Strategy at RELEX Solutions, to unpack how AI in retail is finally moving from experimentation to real world deployment...

What Just Happened headed to CES 2026 in Las Vegas. and Christine Russo sat down live on-site with Nathalie Gaveau, Chief Client Officer at Publicis Sapient, to talk about what it really means to move from AI curiosity to AI deployment. Publicis Sapien...

AX. Agentic Experience. This is the phrase I am taking into 2026, and it is where I open my final show of the year. Christine Russo sat down with Jonathan Arena, CEO of New Generation AI and trykeppler.ai. Jonathan explains the breakdown of what happen...

Michaela Wessels CEO and Co-Founder of Style Arcade joined Christine Russo to break down what is arguably one of the most persistent and costly gaps in fashion retail: the inability to forecast at the depth the industry actually needs. Wessels explaine...

Christine Russo, host and creator of What Just Happened, continues to explore brand marketing strategies that work in a retail everywhere world. Russo selected her guest Jenny Coates to discuss the non linear shape of the customer journey and how marke...

Christine Russo sits with Anja Sadock of TrusTrace. Anja traced the company’s origins back to an activist effort in India, where the founders witnessed firsthand the environmental toll of textile manufacturing on local farmland. That grassroots motivat...

Christine Russo, host of What Just Happened, sits down with Kelsey Ayres, Director of Product Management at Amazon for Buy with Prime and Multi-Channel Fulfillment. Together they explore how Amazon is solving logistics issues and expanding the benefits...

Christine Russo, host of What Just Happened, sits down with Jonathan Siboni, founder and CEO of Luxury Insight, often described as the “Bloomberg for luxury.” Together they explore the crossroads facing global luxury brands—ranging from shifting Chines...

Christine Russo, Chief Content Officer of What Just Happened, sits with Dave Anderson, Vice President of Product Marketing at ContentSquare. In this episode, Russo and Anderson explore the balance between automation and empathy in retail’s digital tran...

Christine Russo, host and creator of What Just Happened, sits with Ethan Chernofsky of Placer.ai. Placer.ai was built with privacy at its core. From its 2018 launch, the company avoided collecting personally identifiable information (PII), instead focu...

On this episode of What Just Happened, host Christine Russo sits down with retail veteran Matt Marcotte to unpack leadership, culture, and the very human side of running iconic brands. Russo keeps the conversation lively and sharp, cutting through corp...

Christine Russo, host of What Just Happened sits with Sean Tucker, brand marketing expert, for a thoughtful conversation on what it truly takes to build enduring brands in today’s volatile media and cultural environment. Russo presses Tucker on his exp...

Christine Russo, host of What Just Happened, sits Astrid Wendlandt, founder and editor of Miss Tweed, the independent luxury and fashion media brand. Wendlandt shares her motivation for launching Miss Tweed in 2020: to offer rigorous, independent inves...