Wendy Knowler is the Consumer Ninja

Ray White speaks to Consumer Ninja Wendy Knowler about why some South African cellphone customers are being hit with massive bill increases when their contracts expire, as network discounts quietly fall away and monthly fees suddenly treble. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business development...

Steven Grootes speaks to Kwanda Vabaza, Manager for Adjudication at the National Financial Ombud’s Banking and Credit Division, about growing concerns over unfair practices in South Africa’s credit industry.  They discuss the sharp rise in consumer complaints against credit providers, what this says about lending practices in the sector, and what consumers should know about their...

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about Thabiso, one of our listeners, whose insurance claim was rejected and cover subsequently cancelled, the controversial practice of underwriting at claims stage, and what it means for policyholders. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest econom...

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about how vulnerable SASSA grant recipients are being targeted with fraudulent funeral policies and unlawful deductions. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance s...

Motheo Khoaripe, standing in for Stephen Grootes, speaks to Consumer Ninja and journalist Wendy Knowler about how FNB’s airport lounge access system charges clients upfront while only later confirming eligibility.  This has left travellers unknowingly billed once their complimentary visits run out. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen...

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about the chaotic switch to Momentum Health and why the transition has been such a difficult experience for Bonitas members. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finan...

Stephen Grootes speaks to consumer ninja Wendy Knowler about a troubling iStore case that raises serious questions around accountability. This was after a Johannesburg man’s iPhone was damaged following a standard battery replacement. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments...

Stephen Grootes speaks to consumer ninja Wendy Knowler about what 'vehicle off road' really means for motorists, unpacking how lengthy delays in sourcing essential parts can leave cars stuck in workshops for months, while consumers continue footing the bill for repayments, insurance, and other costs with little clarity on their rights or recourse. The Money Show is a podcast hosted by well-known j...

Stephen Grootes speaks to consumer ninja Wendy Knowler about why 'affordability' has become the ultimate marketing trap, from shrinkflation to balloon payments and long cellphone contracts. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance st...

Stephen Grootes speaks to consumer ninja Wendy Knowler about how runaway fuel price hikes are pushing South Africans towards loyalty programmes, and how consumers can work out which fuel rewards, or combination of them, actually offer the best value as pain at the pumps deepens. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest...

Stephen Grootes speaks to consumer ninja Wendy Knowler about why companies invest heavily in talking to customers through advertising and marketing, but fall short when it comes to building meaningful channels that allow customers to engage with them on real problems. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic t...

Motheo Khoaripe, standing in for Stephen Grootes, speaks to consumer ninja Wendy Knowler, about why online order mistakes are almost inevitable in South Africa’s booming e‑commerce market.  They unpack why big retailers should be judged squarely on how fast, frictionless, and consumer‑focused their fixes are when things do go wrong. The Money Show is a podcast hosted by well-known journ...

Stephen Grootes speaks to consumer ninja Wendy Knowler about how a Durban North florist was left devastated after a customer unknowingly placed an order with Netflorist, mistaking a top Google search result for her small independent business, Flowers on Kensington. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic tren...

Stephen Grootes speaks to consumer ninja Wendy Knowler about the National Consumer Tribunal confirming a settlement between the NCC and Cartrack. It includes a R5 million administrative fine, refunds of more than R5.1 million to affected consumers, the cancellation of contracts without penalty, and amendments to Cartrack’s terms to comply with the Consumer Protection Act. The Money Show is a...

Stephen Grootes speaks to consumer ninja Wendy Knowler about Standard Insurance’s U-turn after two‑and‑a‑half years of dispute, finally paying the R111 000 owed to a Cape Town woman whose storm‑damaged heritage home became the centre of an ombud battle that the insurer insisted it could still appeal. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Gro...

Stephen Grootes speaks to consumer ninja Wendy Knowler about a Cape Town homeowner whose Woodstock heritage home was severely damaged in a storm, sparking a two‑and‑a‑half‑year battle with Standard Insurance. After a long fight through the National Financial Ombud, ongoing frustration continues after still not being paid despite winning her case. The Money Show is a podcast hosted by well-known jo...

Stephen Grootes speaks to consumer ninja Wendy Knowler about why one wrong detail on your insurance application can leave you completely unprotected when disaster strikes. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each epi...

Stephen Grootes speaks to consumer ninja Wendy Knowler about how companies can buy certain search terms, but only up to the point where it doesn’t mislead consumers into thinking they’re dealing with a different business. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, inves...

Stephen Grootes speaks to consumer ninja Wendy Knowler about why romance scams surge around Valentine’s Day, how scammers weaponise emotional vulnerability, and what the Southern African Fraud Prevention Service is warning consumers to look out for. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, busine...

Stephen Grootes speaks to consumer ninja, Wendy Knowler about the all-too-common shock of discovering long‑forgotten or unauthorised fees on your bank statements. From obscure bundled charges like garage cards to clearly disclosed subscriptions, people simply stopped noticing because they weren’t interrogating their statements closely. The Money Show is a podcast hosted by well-known journal...

Consumer Ninja, Wendy Knowler, joins Stephen Grootes about how The Money Show helped a loyal listener navigate the challenges of buying their first home. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features...

Consumer Ninja, Wendy Knowler, joins Stephen Grootes to discuss the long‑running battle over legacy garage cards and why one bank has finally moved to stop old, forgotten accounts from quietly draining customers’ money. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment op...

Consumer Ninja, Wendy Knowler, joins Stephen Grootes to discuss the importance of checking your credit record, after a report from Transunion revealed that one in 3 people check their records. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance...

Consumer Ninja, Wendy Knowler, joins Stephen Grootes to discuss some insurance claims being denied after major storms, citing that the homes were not built to regulations or haven’t been properly maintained, leaving homeowners facing unexpected financial losses. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic t...

Consumer Ninja Wendy Knowler speaks to Stephen Grootes about how the National Financial Ombud compelled banks to refund R60 million to customers this year, largely due to cellphone and internet banking fraud, which now accounts for nearly 40% of complaints. The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, busi...