VUX World

Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestimate the amount of time and effort required to design, build, deploy and maintain their assistants.  Matt Portillo, Conversation Design Lead at Amelia, joins us to share why conversational AI projects ar...

As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better than another? How do you know it'll do the job you need it to? We're joined by Yellow AI's CTO, Jaya Kishore, to run through the core components that make up a conversational AI platform and to dive deep int...

Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future. Check out https://openstream.ai **Presented by Deepgram and...

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs? The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. Fo...

Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not? Why not find new use cases, enter new channels, serve more customers and improve everything all the time? Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented? We're joined by Rasa CTO,...

Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings. **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you...

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use. **Presented by Deepgram and Symbl.ai** Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with...

By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So m...

The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, learn how the hospitality industry is turning to AI solutions to make up for lost revenue. We're joined by Brian Jeppesen, Director, Contact Centre Operations, Landry's Restaurants and Hospitality, to discu...

Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion...

Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics. Deepgram startup program: https://deepgram.com/startup-program/ State of Voice Technology report: https://deepgram.com/state-of-vo...

Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech. CEO, Alex Serdiuk, joins us to share more. Supporting Ukraine The VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too. Donate here Learn more at htt...

Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design. Learn more at https://voxable.io **Pre...

Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa. Well, that's what Disruptel is building. Voice assistants that can see, sell and much more. Advised by the leg...

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before. 00:00 Intro, presenting Deepgram and Symbl.ai 02:35 Introducing Shawn Edmunds 05:00 Nokia,...

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption. Presented by Deepgram and Symbl.ai Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI archite...

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings. 00:00 Howdy, Super Bowl 01:16 The magic of voice 06:55 Limitations and potential of voice and smart TVs 13:13 Why hasn't Alexa got better faster? 17:00 Alexa: verticalising vs ecosystems 20:35 Charter's first class phone service 28:00 Moving from reacting to proact...

There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper. Checkout ujet Presented by Deepgram and Symbl.ai De...

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet. You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change. Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI to...

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people. That's what QBox does. We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance.  For more information, visi...

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care. Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results. Presented by Deepgram and Symbl.ai Symbl.ai is a Conversation Intelligence (CI) platform for building...

Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business processes in recruitment, healthcare, retail and more industries. We discuss the Scotty Technologies approach to customer experience automation and augmentation and how its conversational AI platform is deliver...

Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its proprietary deep learning technology.  Rana joins us to share how Behavioral Signals emotional AI mediated technology is leading to 12-17% revenue improvement, +8% Call Success Ratio and +10% Customer Satisfac...

The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre podcast, join forces to discuss and analyse broader technology and customer behaviour trends, and how it relates to the adoption and usage of AI. In this first episode, we discuss: The impossibility of fin...

Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids develop socio-emotional skills and traits. We’re joined by CTO, Stefan Scherer to discuss the design and engineeringconsiderations for creating a robot that uses natural language processing for its primary user interface, but thatalso has a face. This is the future of multi-modal conversation desi...