Canadian Resort and Travel Association

Voices of Vacation Ownership

Leisure EN ↓ 7 episodes

Voices of Vacation Ownership explores the transformation of one of the travel industry’s most misunderstood and rapidly evolving sectors. As shifting guest expectations, technology, and new ownership models reshape how people vacation, operators, resorts, and service providers are being forced to rethink everything - from sales philosophies to guest experience and long-term value. Hosted by Gaetan Babin, the undisputed leader in vacation ownership with over three decades of direct industry experience, this show delivers conversations that go far beyond surface-level trends. Gaetan brings his d...

Author

Canadian Resort and Travel Association

Episodes

Reducing Costs and Building Trust with AI in Travel Industry 30.06.2026 27:18

In this episode, industry expert Jason Tremblay shares how AI is transforming customer engagement in vacation ownership, reducing costs, and enhancing brand reputation through real-time social media responses and personalized interactions. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CRTA and the benefits of being...

The Evolution of Vacation Ownership: Insights from Rob Webb 15.06.2026 27:08

What does it take for an industry to survive decades of legal battles, regulatory overhauls, and a complete reinvention of its core product...and still come out standing? In this episode, Gaetan Babin sits down with industry veteran Rob Webb for a wide-ranging conversation on how vacation ownership got to where it is today, where the law has shaped (and sometimes saved) the industry, and what&apos...

The Power of In-Person Networking at GNEX 01.06.2026 24:30

This episode features Paul Mattimoe, CEO of Perspective Group, discussing the enduring value of face-to-face events in the digital age. Explore how industry leaders leverage in-person networking to build relationships, accelerate deals, and foster trust in the vacation ownership industry. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world...

The Power of Mindset in High Performance Leadership 18.05.2026 25:19

Jim Madrid, a resilience expert and mindset coach who overcame stage four cancer, shares insights on leadership, mindset, and creating a positive organizational culture in the vacation ownership industry. Discover how high performers leverage belief, vision, and contagious positivity to excel under pressure. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and...

Reimagining Exchange with RCI: Collaboration, Member Value, and the Future of Ownership 04.05.2026 20:37

In this episode, Gaetan Babin interviews Tara Bergeron, Senior Director of Business Development at RCI, about the evolution of the vacation ownership industry, the role of exchange companies, and how they enhance owner experiences through innovation and collaboration. Voices of Vacation Ownership is part of CRTA, Furthering vacation ownership in Canada and throughout the world. Learn more about CR...

The Member Experience Imperative. Episode 1 12.01.2026 51:34

In this premier episode of Voice of Vacation Ownership, Gaetan Babin and Jonathan Stoker discuss the evolving landscape of the vacation ownership industry, emphasizing the shift from a sales-first mindset to one focused on customer engagement and post-sale experiences. They explore the complexities of ownership, the importance of proactive customer service, and the challenges faced by travel club...

Structuring an Industry for Engagement: Policies, Partnerships & Scale. Episode 2 12.01.2026 59:43

In this episode, Gaetan Babin and Jonathan Stoker, industry experts, discuss the evolving landscape of vacation ownership, emphasizing the importance of customer engagement, the integration of technology like AI, and the need for a shift in sales mindset. They explore marketing strategies that prioritize experiences over sales, the challenges faced by legacy resorts, and the impact of COVID-19 on...