Voices of Experience - PFAC Podcast

In this episode of the Voices of Experience podcast, host Amber Washington engages with leaders from the Digestive Diseases Institute at Tampa General Hospital to discuss their innovative work on reducing outpatient colonoscopy revisits. The conversation highlights the importance of patient education, the role of the Patient and Family Advisory Council (PFAC), and the successful outcomes achieved...

In this episode of the Voices of Experience podcast, host Amber Washington introduces the new Patient Family Advisory Council (PFAC) executive committee members. The discussion revolves around their personal experiences with Tampa General Hospital, their visions for improving patient-centered care, and the importance of community engagement. Each member shares their unique stories, highlighting th...

In this episode of the Voices of Experience podcast, host Amber Washington speaks with Dr. Anthony Watkins, a transplant surgeon at Tampa General Hospital. They discuss the critical role of patient voices in healthcare, the importance of kidney transplants, and the impact of chronic kidney disease. Dr. Watkins shares his journey in transplant surgery, the demographics of patients he serves, and th...

In this episode of the Voices of Experience podcast, host Amber Washington engages with Dr. Asa Oxner and Sandra Genao to discuss the critical role of patient voices in healthcare innovation, particularly through the Think Ambulatory First initiative. They explore how this initiative addresses capacity challenges in hospitals by providing care in ambulatory settings, enhancing patient experiences,...

In this compelling episode of Voices of Experience, host Amber Washington, speaks with Advisor Carlos Brito, a Corporal with the Hillsborough County Sheriff’s Office, as he shares his real-life trauma story after being struck by a car while on duty. Carlos opens up about the moment that changed everything, the challenges of recovery, and how this experience shaped his outlook on life, service, and...

In honor of Lipedema Awareness Month, this episode of Voices of Experience features advocate and patient Julie Quinn, who shares her personal journey living with lipedema—a misunderstood and often misdiagnosed condition. Julie opens up about the emotional and physical challenges she faced before finally receiving the diagnosis, and how that moment of clarity empowered her to become an advocate for...

In this special recap episode of Voices of Experience , guest host Vincent A. Lanci returns to reflect on the first half of Season 2, offering key takeaways and personal insights from Episodes 1 through 5. From the power of storytelling to the impact of high-quality, compassionate care, this conversation revisits the voices and moments that have shaped this season so far. Catch up on the episodes...

In this deeply personal episode of the Voices of Experience podcast, host Amber Washington sits down with Advisor Kyle Pukylo, a dedicated Patient and Family Advisory Council (PFAC) advisor at Tampa General Hospital, who shares how a routine primary care visit turned into a life-saving encounter. What began as a standard appointment quickly escalated when his primary care provider urged him to go...

In this powerful episode of Voices of Experience podcast, host Amber Washington sits down with leaders Tiffany Brown and Megan Lenahan from Tampa General Hospital to explore the topic of compassion in healthcare . Inspired by the groundbreaking book Compassionomics by Dr. Stephen Trzeciak and Dr. Anthony Mazzarelli, this conversation explores how compassion is a critical component of delivering hi...

In this heartfelt episode of the Voices of Experience podcast , host Amber Washington sits down with Justin and Kim Park, who share their powerful journey of navigating life as parents of a son who spent time in the Jennifer Leigh Muma Neonatal Intensive Care Unit (NICU) at Tampa General Hospital (TGH), followed by the joy of welcoming twin daughters. Their story is one of resilience, hope, and th...

In this episode of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Dr. Peggy Duggan, Chief Medical Officer and Chief Physician Executive, and Dr. Laura Haubner, Chief Quality Officer, to explore what it truly means to deliver quality and high reliability in healthcare. They discuss how these principles are more than just operational goals; they are...

In honor of National Donate Life Month , this powerful episode of Voices of Experience highlights the inspiring journey of Advisors Michael and Debbie Lundberg, living kidney donors who turned personal compassion into a life-saving gift. Join host Amber Washington as she sits down with Advisors Michael and Debbie Lundberg to discuss what motivated them to donate, how the experience changed their l...

In the season finale of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Lara Klick, Patient Experience Officer, and Kristen Kellar, Manager of Patient and Family Engagement. Together, they explore the transformative journey of patient-centered care at TGH, highlighting the legacy, evolution and impact of the Patient and Family Advisory Council (PFA...

In this episode of the Voices of Experience podcast, host Amber Washington sits down with Betsy Delgado, a Financial Assistance Specialist at Tampa General Hospital, to explore the vital role of financial support in patient care. Betsy shares her journey to TGH, the wide range of services offered by the Financial Assistance Department, and how her team helps patients focus on healing rather than f...

In this special episode, advisor Vincent Lanci reflects on the powerful themes and stories from episodes 5–7 of the Voices of Experience podcast, showcasing the impact of patient and family voices at Tampa General Hospital.  October 04, 2024 - Season 1 Episode 5 Advisor vs Volunteer: Understanding the Difference and Their Impact on Patient Care (Click here to listen) In this episode of the Voices...

In this episode, host Amber Washington talks with TGH leaders Amy Matthews and Kristin Maier about their work with the  Inpatient Holds Steering Committee and how it’s enhancing patient care in the emergency department. They discuss how Tampa General Hospital is using insights from the Patient and Family Advisory Council (PFAC) to improve communication and provide “care and comfort” in non-traditi...

In this heartfelt episode of the Voices of Experience podcast , host, Amber Washington, speaks with father and son, Randy and Andrew Chambers, as they share their profound journey through Tampa General Hospital. Andrew reflects on his 45-day fight against COVID-19, facing unimaginable challenges with resilience and the support of his family. Randy offers insights from his dual roles, first as a de...

In this episode of the Voices of Experience podcast, host Amber Washington sits down with PFAC advisor Matthew Peeples, whose magical day at Disney took a dramatic turn with a life-altering seizure on I-4. This pivotal moment led Matthew to Tampa General Hospital, where exceptional care transformed his journey in ways he never anticipated. Listen as Matthew shares how the magic of Disney gave way...

In this episode of Voices of Experience, host Amber Washington takes a closer look at how Tampa General Hospital (TGH) goes above and beyond to prepare for and respond to hurricanes like Helene and Milton. From cutting-edge technology to the unwavering dedication of their team members, TGH ensures that patients receive life-saving care even in the most severe storms. Learn how their hurricane prep...

In this episode of the Voices of Experience podcast, host Amber Washington explores the key differences between an advisor and a volunteer in a healthcare setting. While both roles are essential to the patient care experience, volunteers offer hands-on support and bring passion to the table. Advisors provide strategic guidance in shaping policies, improving quality, and advocating for change.  We&...

In this special episode, we take you behind the scenes of the first three episodes of the Voices of Experience Podcast. Get an inside look at the creation, inspiration, and impactful conversations that have shaped the series so far. From highlighting the Leaders of the Women’s Institute and Muma Children’s Hospital to a deep dive into Accessibility in Healthcare with ADA Coordinator Justin Stark,...

In this episode of the Voices of Experience podcast , we are joined by Justin Stark, ADA Coordinator at Tampa General Hospital.  Justin discusses his role in ensuring that the hospital remains accessible to all patients, families, and visitors, in alignment with the Americans with Disabilities Act (ADA). We explore the challenges and successes of creating an inclusive environment, the importance o...

We’re excited to bring you an insightful conversation with two leaders shaping the future of healthcare at Tampa General Hospital: Amanda Holbrook – Director of Patient Services for the Women’s Institute at Tampa General Hospital Michael Parsons – Director of Strategic Operations for the MUMA Children’s Hospital and Women’s Institute at Tampa General Hospital In this episode, we delve into the wor...

Welcome! The highly anticipated first episode of the Voices of Experience Podcast from Tampa General Hospital's Patient and Family Advisory Council (PFAC) is here! This week, we set the stage for an incredible season to come. What is the PFAC Get to know your fantastic host, Amber Washington  What the season episodes will look like How you can get involved, and so much more. Happy listening,...