Sunil Maurya

Voice Shift Podcast by SubverseAI

Business EN ↓ 4 episodes

🚀 Voice Shift brings you unfiltered conversations with the sharpest minds driving AI adoption in finance, customer experience, and credit unions, BFSI, Contact Center. Hosted by Rishi and Tanmay, founders of Subverse AI, each episode explores real world stories, voice tech breakthroughs, and the strategies transforming how institutions engage customers.🎙️ From AI voice agents to fraud prevention, we decode the buzzwords and deliver practical insights you can actually use. New episodes drop every other week. Let’s explore the future,one voice at a time.

Author

Sunil Maurya

Episodes

AI in Banking: Personalizing Member Experience | Katie Najjar (SVP CMEO at All One Credit Union 26.08.2025 29:24

How can credit unions leverage technology like AI while maintaining the personal, human touch they're known for? In this insightful interview, Rishi Kumar from SubVerse AI sits down with Katie Najjar, Chief Member Experience Officer at All One Credit Union, to explore the future of banking in a digital first world. Katie Najjar shares her expert strategies on modernizing the member experience,...

The Future of Member Experience: AI + Credit Unions - VoiceShift Episode 03 18.08.2025 34:23

In this episode of VoiceShift Podcast by Subverse AI, host Rishikumar M. speaks with Will Crosswell, Chief Retail Officer at Ardent Credit Union, about how credit unions can balance high touch relationships with digital first convenience while adopting AI driven solutions to enhance member experience. Will shares insights on:The evolution of member expectations and the push for faster, more access...

Voice Shift Episode 02 : Patrick Martin on Use Cases, Pitfalls & ROI | AI in Credit Unions 11.08.2025 43:55

In this episode of the Subverse AI Podcast, Rishikumar M and Tanmay Lad (Co-founders of Subverse AI) sit down with Patrick Martin, executive advisor to credit unions and regional banks, to explore how Artificial Intelligence is transforming credit unions today. We cover:✅ Real world AI use cases in credit unions (including Jack Henry Symitar automation)✅ How AI speeds up loan origination & i...

Voice Shift Episode 01: Ray K. Ragan on AI, Compliance & the Future of Credit Unions 28.07.2025 44:27

In this premiere episode of Voice Shift, we sit down with Ray K. Ragan, CIO of Securityplus Federal Credit Union and former AI Task Officer with the U.S. Army, to unpack the real-world opportunities and regulatory hurdles of AI in community banking. Ray shares his journey from military AI innovation to building patent-backed sentiment detection systems in credit unions. He lays out a roadmap for A...