Vision | The Care Leaders' Podcast

John Bennett, CEO of Sunny Days In-home Care in Pittsburg, PA breaks down his company org chart and shares the reasoning behind hiring on-call supervisors for answering calls after hours and on weekends versus using an answering service. 

Tatyana Zlotsky, Chief Customer Officer at A Place for Mom, explains what it means to be focused on quality outcomes, how to re-evaluate your people and tech stack to drive outcomes, and the recent updates at APFM to help providers leverage their data and acheive their growth goals. 

Mike McSherry, Director of Partnerships at Hireology shares what agencies should do when they've already 'tried everything'. We discuss back-up plans, flexible schedules, emotional salary, employee recognition, and addressing burnout. 

Todd Austin and Tyler Guthrie from Home Care Pulse highlight ten trends we've seen from early analysis of the 2022 HCP Benchmarking Report—to be released mid-April.

Dave Tasto, Owner of Assisting Hands - Boston Northwest and Beau Daggett, Senior Software Advisor at AxisCare cover which client outcomes to focus on, which tools and resouces are being under-utilized, and the value these measurements have for an agency and the industry at-large. 

Building a strong value prop that's different than your local competitors isn't easy, let alone selling it to your right-fit referral partners — learn from Michelle Cone, SVP of Training/Brand Programs Corporate and Lou Romano, Owner of HomeWell - Hackensack, NJ with their combined 30+ years experience in home care. 

Have you ever wondered how you can use your operational data to find your blind spots and improve your business? Learn from Jeff Wiberg, CEO of Family Resource Home Care and Tim Murray, Founder of Aware Senior Care and TeamElderCare Consulting as they break down how to effectively use data as a part of your growth strategy.

Marissa Snook, CEO and Erica Horner, Home Care Consultant at corecubed shed light on the current landscape of home care sales and marketing and how agencies need to adapt to the upcoming trends in 2022. 

Bruce Berlind, President and Chris Trempe, Vice President of SwyftOps highlight five software tips you can use to reset or reprioritize the usage of your EMR at the start of 2022. 

Tim Smith, Owner of FirstLight Home Care in Oklahoma City, overviews why having a budget is essential, five tips to better manage your finances, and how to avoid common financial mistakes as a business owner. 

Gabby Hoing, Owner of Kore Cares in South Dakota explains how raising client rates incrementally over the last 24 months is helping her agency compete  for employees with local competitors like Walmart and Amazon. 

Krystal Wilkinson, CEO of Adultcare Assistance shares how to elevate your team by getting people in the right seats, having every person own a number, and creating a mission that unifies the whole company. 

Patty Burgess and Sheila Schultz, Co-Founders of LifePath Learners deliver what it means to build a culture of training and why self-care needs to be a part of that culture for your entire team.

Bob Roth, Managing Partner of Cypress Home Care Solutions in Scottsdale, Arizona highlights what's changing in home care and how providers can better prepare for what's coming. 

Chris Mercer, Director of Health Care Market Growth at Hireology covers employees top motivators for starting a new job search, what channels and mediums they're using and how to build an employment brand to create the ideal candidate experience.

Lorraine Toderash, Senior Product Manager at AlayaCare discusses how to improve  your care plans to increase ongoing engagement and accountability. 

Kunu Kaushal, Founder/CEO of Senior Solutions Home Care and Founder of the Independent Home Care Alliance shares his take on providing the right development opportunities for office staff and how office culture radiates into the client/employee experience.

Stephen Tweed, Founder/CEO of Leading Home Care overviews the 'perfect storm' happening in home care in regard to M&A activity, consolidation, and the ever-changing landscape. He'll highlight what you need to be aware of and how the high volume of activity is affecting providers nation-wide. 

Kyle Bossung, Co-Founder and President of Senior1Care in Indiana tells his story about starting a CNA school inside of his operation and why they've chosen training as their competitive advantage. 

Laura Shaw-deBruin, Executive Director at Norwood Seniors Network explains how she has built and implemented a caregiver mentorship program to retain high-quality caregivers by giving them mentorship roles and how it helps them retain new employees. 

Brett Ringold, Vice President A Long Term Companion highlights his agency's process to scheduling—deep dive into pre-scheduling, scheduling, and re-scheduling, then we field top of mind scheduling questions from a live audience. 

Dawn Spicer, Caregiver Development Manager at Home Instead-Jacksonville, IL highlights her journey starting as a caregiver climbing a career ladder to her current role. She shares how training, annual reviews, and ongoing mentorship programs help their agency retain more caregivers. 

Greg Henderson, HRO Manager at Whirks unloads on what is and isn't HR in home care and which 3 common misunderstandings agencies need to take a new look at. 

Jayne Kelleher, Director at Bethany at Home in the greater Boston Massachusetts area is getting creative with employment shortages by keeping  a pulse on the local market and finding new ways to recruit.  

Rick Dyer and Kate Fraser from InPro Insurance Group unpack the 3 most common claims, why providers aren't prepared, examples from real home care owners, and what you can do to avoid these claims.