UX - The User Experience Podcast

I'd love to hear from you. Get in touch! 📱 Bond — The Social Media App That Wants To Cure Your Doom-Scrolling — TechCrunch Bond launched this week as a social media platform explicitly designed to get you off your phone — no infinite feed, no algorithmic scroll, just a spatial view of what your friends are up to and activity recommendations based on your interests The core bet: remove the ver...

I'd love to hear from you. Get in touch! 🧠 How To Approach AI And Stay Sane — UX Collective Julia Kockbeck's article as a QA engineer frames the AI adoption question better than most: it's not use it or don't — it's knowing when, why, and what you're trading off The trifecta that never goes away: speed, quality, and scope — if you keep scope constant and push for spee...

I'd love to hear from you. Get in touch! he Case For Human Judgment In The Agent Improvement Loop — LangChain LangChain's argument: if agents are only trained on documented knowledge, their performance will plateau — the differentiator is capturing the tacit expertise that lives in people's heads Tacit knowledge is the problem — a lot of what makes great teams great is never written...

I'd love to hear from you. Get in touch! 🤖 How To Identify Transparency Moments In Agentic AI — Smashing Magazine Victor Yocco's article is one of the best practical frameworks I've read for designing agentic AI experiences The core problem: agentic AI disappears while it works — it acts on your behalf in the background and surfaces information only when it's done — and that cr...

I'd love to hear from you. Get in touch! Stop Picking The Wrong Website Builder There's a website that categorises every way you can build with AI right now — and having tried most of them, I want to save you the time I lost The core problem with chat-only builders like Lovable, Bolt, and similar: once the site is generated, what do you do when you need to move one element? Prompt again a...

I'd love to hear from you. Get in touch! Staff Too Scared of the AI Axe to Pick It Up — The Register / Forrester Forrester's AIQ metric — a measure of individual and organisational readiness for AI — shows adoption is lagging badly, and the reasons are telling Two culprits: employees aren't trained well enough, and there's an ambient anxiety about job loss that turns people away...

I'd love to hear from you. Get in touch! 🔬 The Observation That Prompted This Rant We measure satisfaction, intention to use, overall liking — and then we go back to our teams and say "users don't trust it" or "satisfaction is low" and expect that to be actionable 🧠 How Experience Actually Works — A Quick Neuroscience Detour Experience isn't one thing — it moves...

I'd love to hear from you. Get in touch! 🧠 Most People Just Do What ChatGPT Tells Them — Even When It's Wrong — Futurism https://futurism.com/artificial-intelligence/study-do-what-chatgpt-tells-us A University of Pennsylvania study introduced me to a term I hadn't heard before: cognitive surrender — the tendency to follow AI output without questioning it The numbers: participants fo...

I'd love to hear from you. Get in touch! 🎨 Former Apple Designer Building a New AI Interface at Hark — TechCrunch Brett Adcock is betting that hardware design and AI need to evolve together — the way we interact with intelligent software shouldn’t just be a chatbox bolted onto existing devices What resonated: we are still using the same computers and smartphones even as AI transforms what’s p...

I'd love to hear from you. Get in touch! 🎨 What AI Exposes About Design — Alessandro Molinari on UX Collective Alessandro argues the design process is shrinking — AI is removing the engineering and development bottlenecks, which means the upstream steps (research, strategy, framing) become more critical There's an interesting regression happening: we went from command line → graphical me...

I'd love to hear from you. Get in touch! Evaluating AI Agents, Claude's Computer Access & Prompt-Only Enterprise Software 🔬 EVA — A Framework for Evaluating Voice Agents I hadn't realised we lacked a proper evaluation framework for voice agents — this one from Hugging Face caught my attention What I like: it combines two dimensions I've always thought should go together — a...

I'd love to hear from you. Get in touch! UX Digest | EP. 1 — Google Stitch, Microsoft's AI Rollback & the Rise of AI Note-Takers In this episode of UX Digest, I react to three stories at the intersection of AI, product design, and user experience research — sharing my perspective as a UX researcher working daily with AI-driven tools. 🎨 Google Stitch — "Vibe Design" Goes Mai...

I'd love to hear from you. Get in touch! Welcome back to UXChange , I’m Jeremy — and today we’re talking about something I’ve been wrestling with personally: when should we actually use AI? We all love what it can do — speed, automation, magic. But at what point does using AI stop helping us think, and start replacing the thinking itself? In this episode, I share my personal heuristics for usi...

I'd love to hear from you. Get in touch! Welcome back to UXChange — this is Part 2 of our series on Measuring the User Experience of AI . In the first episode, we explored vanity vs. sanity metrics — the surface-level KPIs that look good on dashboards versus the deeper indicators that truly define trust, satisfaction, and control. Today, we’re going a step further. I’ll break down why we need...

I'd love to hear from you. Get in touch! In this new series, we’ll dive deep into what it really means to measure the success of AI-enabled user experiences . Beyond surface-level KPIs and “vanity metrics,” we’ll talk about the sanity metrics that actually reveal whether your product is usable, reliable, trustworthy, and meaningful for real people. I’ll break down complex ideas like trust, per...

I'd love to hear from you. Get in touch! In this episode, I explore how much of user experience happens beneath the surface of awareness — and why tapping into the unconscious is essential for better product design.  Why users often say one thing but do another The limits of relying only on interviews or only on observation How unconscious motivations, needs, and fears shape technology use The...

I'd love to hear from you. Get in touch! In this episode I explore how product teams can better anticipate and measure user experience in a world where interaction patterns are shifting—from clicks and forms to voice and chat.  Why AI is transforming the way users interact with technology The importance of treating design choices like “ingredients” in a recipe How to build internal benchmarks...

I'd love to hear from you. Get in touch! I break down the difference between vanity metrics (what looks good) and sanity metrics (what actually matters), plus the new measurement challenges when users collaborate with AI instead of just using a product. Essential for anyone designing or evaluating AI features. Topics: Why traditional UX metrics fail with AI systems The dangerous difference bet...

I'd love to hear from you. Get in touch! 📝 Episode Description Why AI breaks traditional UX rules The costly mistake of treating AI like automation How that 5% error rate could lose you big deals Essential if you're adding AI to your product Support the show Help me improve the show HERE

I'd love to hear from you. Get in touch! In today's episode, I shared my thoughts on AI from my dual perspective as a UX professional and admittedly picky user. Here's what we covered: 🧠 My UX Philosophy I'm that friend who gets frustrated when interfaces don't work as expected (yes, I might scream at my phone occasionally 😅) This pickiness led me naturally to UX  My low...

I'd love to hear from you. Get in touch! Check out the Youtube version for my slides:  https://youtu.be/v3gBHYA1O_E Explore the critical first question in UX research: Should research even be done in the first place? In this first episode of Sizing UX Research Efforts, we walk through a structured approach to validate research needs. This episode covers: Key questions to ask before starting an...

I'd love to hear from you. Get in touch! - This episode dives into the essentials of setting goals and measuring success in UX.  - We’ll explore the HEART framework by Google and discuss how to make UX automatic for everyone.  - Learn how to define your vision & mission to drive meaningful change in user experiences.  Support the show Help me improve the show HERE

I'd love to hear from you. Get in touch! -  Excited to kick off a new series on research strategy -  I'm diving deep into strategy: crafting visions, setting missions, and creating actionable plans. -  Research strategy isn't just for UX—it applies to startups, personal goals, and more! -  Vision vs. Mission: understand the 'what', 'why', and 'how' of yo...

I'd love to hear from you. Get in touch! -  In today's episode, we're diving into a hot topic from my mentoring sessions: generating impactful user insights. -  Insights are key to understanding user behavior and iterating on products effectively. But how do we get them right?   - What insights are and how they differ from data and findings.   - The process of crafting great insights...

I'd love to hear from you. Get in touch! -  Ever wondered how many people you should talk to for effective user research? It's a question I get asked often. -  Why it's essential to focus on learning rather than the number of participants. -  Discover practical strategies to identify when you've gathered enough insights—reaching the "saturation point." -  Unpack the co...