UX Australia

Cyril Secourgeon - How to successfully onboard into a Design Leader role by UX Australia

Empowering the customer pact for high business impact Growing your product, business or idea is about adding value for your customers and how your offering makes them feel. Building a product is not the same as growing the product. Strategic growth involves finding your customers, getting to know them, staying engaged with existing customers, and providing sustained value to drive ongoing profitab...

Design Research - Day 2 We, along with our stakeholders, are all susceptible to many cognitive biases that can affect the outcome of our projects. Bias is unavoidable but it can also quickly derail our projects if they're not recognised and addressed. In this presentation, we will present a number of biases that we have identified in our experiences working with stakeholders across government, aca...

Design Research - Day 1 So, you want to scale research in your organisation? Here are the biggest and scariest problems you'll almost certainly face and how to overcome them. The good news is that more and more organisations are embracing research in product teams. Whether it is product managers doing customer interviews or designers doing usability tests, and everything in between – it is now fai...

Design Research - Day 1 Everyone’s talking about the need for a research repository. Several companies have built their own solutions internally including Uber’s Kaleidoscope, WeWork’s Polaris, and Microsoft’s Human Insights Library. In this talk, I'll touch on the pain points repositories try to solve and explore five principles to keep in mind for creating a successful research repository in you...

Design Research - Day 1 Company conferences are a great place to meet customers, but is it actually possible to conduct research there? Every year, Atlassian hosts a conference with thousands of attendees. I’ll share our journey of making the most out of this chaotic environment, using playful, tactile activities. Even if a conference isn't in your future, this talk will inspire you to engage rese...

Design Research - Day 2 Even though it’s been around for a few decades, Laser Tattoo Removal is a health service still in its infancy. No company has dominated the market in the USA. Tobias were invited to conduct research to inform the design of a successful service that could rapidly scale. This has been a fantastic project, seeing our team taking an anthropological approach to the point of gett...

Design Research - Day 2 How do you react to a request to deliver a research project that involves conducting 330 interviews, each 90 minutes in duration, including participant recruitment, analysis and reporting within roughly a 4-5 week timeframe? The client is a ubiquitous tech company headquartered in Seattle, you'll be working with a partner replicating your efforts in the USA, oh and you'll a...

Design Research - Day 2 We know the best practice interviewing techniques, but we have all walked out of a session demoralised by the lack of deep conversation we hoped for. In his talk Rohan Irvine will talk about participant archetypes to help you identify common behaviours, adapt your interviewing style in the moment and uncover meaningful insights from every participant.

Design Research - Day 2 Learn how three seasoned qualitative researchers designed a program of work that lives on at Atlassian. Discover how we sustained participant-led conversations for three weeks to six months+ across the globe, working together with an enthusiastic team of internal stakeholders. We will share what we learned, the tools we loved and how we grappled with the challenge of produc...

Design Research - Day 1 Power differentials between researchers and the researched are felt strongly by marginalised people and communities. Peer-to-peer research is gaining traction in social design research to restore power balances and tap into people with lived experience who are eager to be co-producers of their destinies.

Design Research - Day 2 Human-centred design focuses on designing something that is useful, usable and engaging for the user - but have you ever experienced designing exactly that, yet users were not able to change their behaviour for the solution to be successful? That’s where Behavioural Design can come in. Designing for a change in behaviour uses interventions to impact behaviour in a way that’...

Design Research - Day 2 The field of public health offers a rich set of tools for exploring and defining design challenges and presents critical questions to address when developing solutions. As we are tasked with designing within increasingly complex systems, approaching our work using public health frameworks can push us to focus greater attention on structural and contextual factors that shape...

Design Research - Day 1 More and more organisations realise that strong design teams and robust UX research practice are critical for success. However, it is a challenge to shift existing org structures, mindsets and workflows to scale design and research activities. In this talk, Chris and Benson will share the key insights from the research on UX Research practices and how to best operationalise...

Design Research - Day 1 Hearing and sharing the voices of lived experience is critical when designing interventions that have impact. Are you interested in social innovation and designing for social outcomes and want some pointers on conducting research with vulnerable people? Learn about some common pitfalls, approaches and things you need to consider when designing and conducting research, so th...

Design Research Day 1 We're spending the first day of the conference getting 30 people to make and test prototypes. In this talk we'll share with you what we learnt from that experience. We don't know what that is yet! But we're pretty sure there'll be something about continuing to get insight from users - prototyping is not just about finding out if your ideas work.

Design Research - Day 1

Design Research Day 2

UXAUS2019 Day 1- Celso Borges & Libi Cunnington- In this talk, Libbi and Celso will be speaking about trauma-informed design and the role it played in their journey in developing Sunny, an app that uses the power of storytelling to help women with intellectual disability recognise and respond to violence and abuse. As more services are digitised and access to real people becomes increasingly limit...

UXAUS2019 Day 2 Meld Studios and Norcott Innovation team up to share their experiences of using respectful curiosity as a tool to co-design creative solutions alongside people with disabilities. Through our experience, some people (including us) can feel apprehensive to co-design alongside people with disabilities because our lived experiences are perceived to be far from similar. We share why wor...

UXAUS2019 Day 2- Yoel Sumitro Taking a half-done car, driving it at breakneck speed, and completing the assembly at the same time is the 134 design talents from Bukalapak product design team’s lived reality. Seems impossible! But the team has done just that: going from scrappy underdogs to thought leaders within the company in a matter of one year, all while continuing to output market-leading pro...

UXAUS2019 Day 1 Amazon's Alexa is popular... very popular. In fact, in 2017 Alexa rejected more than 1 million marriage proposals, a 400% increase over the prior year. From Pygmalion to Pinocchio we humans are wired to convert things into people. Let's step back from the AI hype, lay down on the couch, and ask some tough questions... "tell me about your smart speaker...”.

UXAUS2019 Day 2 Nearly every day we hear of new privacy concerns related to technology. The implementation of the General Data Protection Regulation in Europe has brought the idea of Privacy By Design to the forefront of many designer's minds. Traditionally privacy has been defined as control, with greater control seen as a good thing. However, the traditional view of privacy as control may prove...

UXAUS2019 Day 2 How Experience Design [xD] is the new everything. Tea Uglow spent 15 years designing experiments for digital experiences in 'real' reality at Google's Creative Lab - often with cultural orgs like the Royal Ballet, PunchDrunk, NASA, SBS, Penguin, and British Museum. Tea explains how our own cognition of reality is becoming more important as we move past the era of mobile UX and into...

UXAUS2019 Day 2