UX Australia

UXAUS2019 Day 1 Our brains create shortcuts when we make decisions and choices. This can have an impact on any phase of the design process, from research to experience design. This short talk highlights some of the key cognitive biases and ways to mitigate their influence.

UXAUS2019 Day 2 When I came to Australia 4 years ago speaking no English at all, I had to start from scratch as a designer. Learning to communicate again taught me a few lessons about humans, design and inclusion that I was not expecting.

UXAUS2019 Day 2 Over the long-term, conversation-driven products are on a trajectory to be more disruptive than mobile products, in ways both good and perhaps not so good. Conversation is a key marker of how we identify humanness, and technology is beginning to be capable of mimicking it. For our part as designers, how do the product approaches need to evolve and guide the innovations we need? Phi...

UXAUS2019 Day 1 Thank God for rules. Without the Web Content Accessibility Guidelines, the web would be an even messier place. Whether designing services or digital products, we are faced daily with different layers of rules coming from industry regulations, frameworks, legal teams, partners, vendors, the conveniently called "requirements" and sometimes our very selves. Looking at concrete example...

UXAUS2019 Day 1 From sunset to sunrise. How Australia Post is empowering e-commerce by sunsetting legacy systems to create a bright future for parcel sending. Get the low-down on how Australia Post has empowered e-commerce through the creation of a single online parcel sending application, designed to replace 20 complex legacy systems. Despite challenges and compromises, the team delivered a seaml...

UXAUS2019 Day 2 As Australians, we are experiencing a growing scale of vulnerability in Australia and have a big trust problem. Organisations are working to rebuild ethical and transparent services that are customer first. We, as designers, are more often than not designing for vulnerable customers and know someone that has experienced trauma in our lives. This talk will provide attendees with ins...

UXAUS 2019 Day 1 Guide me, but don’t tell me what to do. This is what we hear from young people. NextStep is a free ReachOut product designed to help 18-25 year old’s going through a tough time. The web app helps young people identify their challenge, narrow down to a single area of focus and generate a recommendation to take a next step that is personal enough to be meaningful in times of distres...

UXAUS2019 Day 1 An exploration of how our brains are forming patterns in the real world and the cross over they have into our digital products. We’ll look at real examples of how an individuals' motivations, emotions, and stories related to their experience in achieving a particular goal online. How the focus and diffuse modes of thinking can help organisations realise weaknesses and gaps between...

UXAUS2019 Day 1 What happens when you try to upskill designers in business basics and business leaders in design thinking? Is it possible? Does it work? Join me on my journey where I share my learnings from this experiment.

UXAUS2019 Day 2 Can’t we just publish stuff? No. No, you can’t. Find out why pumping out content is so damn appealing — and how we can prise clients fingers off the button that says publish. It’s easy, it’s reassuring, and we need to do better. This is the start of a conversation about ways of reframing how we deliver content, shifting client’s thinking to a more user-centred model, and prising th...

UXAUS2019 Day 1 Having to put charts into wireframes can be cumbersome. If you ever had to design a dashboard or a report you might have faced challenges such as: what data to show and how to define useful metrics; how to best communicate your low level ideas with clients; what tools to use to create charts; whether to design in low or high fidelity; how to maintain a consistent visual style; or w...

Liz Jackson- Engaging in disability as a creative practice by UX Australia

UXAUS2019 Day 2 In this talk, I will be discussing how Designers and Developers can work together to get ideas into their customer's hands as quickly as possible so that they can be used, measured and improved. Product testing will let you know if your customers 'can' use your product, but it will not tell you if they 'will' use your product. These two things are very different. We need to get ide...

UXAUS2019 Day 2 With interactive experiences increasingly becoming automated, algorithmically optimized, and driven by artificial intelligence, how do we ensure that we don't accidentally create absurd, out-of-proportion, or even harmful interactions? How can we ensure, in other words, that the experiences we create for humans are as meaningful as possible? As Kate O'Neill, author of Tech Humanist...

UXAUS2019 Day 2 How would you illustrate the concept of ‘culture design’? What about ‘designing at scale’, ‘disability design’ or ‘UX journalism’? Over the past year, Justin Cheong has sketched over 60+ header illustrations for Adobe’s Thinking Design blog, a place of stories and interviews with leading design practitioners and pioneers including Liz Jackson, Joe Macleod, Mike Monteiro and Don Nor...

UXAUS2019 Day 1 The Victorian Mental Health Tribunal deals with people in the midst of profound crisis. The Tribunal wants to lift participation rates in their hearings and processes because they know that it improves patient outcomes. But the patients at the centre of the hearings are suffering from severe mental illnesses. Further, they often being held, against their will and for their own prot...

UXAUS2019 Day 2 The ills of consumption have a common source - endings. We design rich, emotional and meaningful experiences to onboard the consumer to a product or service. But, in contrast, the off-boarding of a consumer experience is barren of emotion and meaning. Researching this theme over the last few years revealed a far more profound story. Its origins deep in hundreds of years of social h...

Ivy Hornibrook- So you want to be a Product Manager? by UX Australia

UXAUS2019 Day 1- Harry Mann, Sophie Goodman, Grace Turtle Polifroni & Mitch Cullen Are we truly designing experiences that meet our user’s needs? Recently, many digital experiences have been held to account for negatively impacting the people they are designed to serve. Optimising for engagement has created addictive, unhealthy behaviours, conversion optimisation has in some cases resulted in ‘dar...

UXAUS2019 Day 1 Bite-sized activism for STREAT! Helping reduce our environmental footprint collectively How do you massage small, discrete chunks of volunteer time into a program that creates something bigger than the sum parts? That’s the question we asked ourselves when we set up a Human Centred Design (HCD) community volunteer framework to support STREAT’s Planet Plan knowing that many people w...

UXAUS2019 Day 1 Optimal content experience is essential for optimal user experience. Over 15 years as a content strategist, Elle Geraghty has identified seven core problems that prevent organisations from nailing their content experience. In this talk, you will hear what those problems are, with concrete examples of how you can start to tackle them. Content, including text, photographs, videos, in...

UXAUS2019 Day 2 Ever wonder why you find yourself procrastinating and not staying focused? Why you lose interest in projects quickly? There is a perfectly good reason for this and it can be explained by the failure cycle. We’ve all experienced it - one week you’re all excited about a new idea or project and then the next your motivation and enthusiasm have disappeared. In this short talk we will e...

UXAUS2019 Day 1 Think of a hammer. Think of a steam shovel. Think of a computer. Each of these is a tool a person can use to get things done. But using a tool isn’t the only way to do things. In the age of narrow artificial intelligence, we can hand things off to an agent and have it do the thing. Designing a tool for you to use is really different than designing the AI that does the work for you....

UXAUS2019 D2 Design and designers should be able to make sense of change and direct their skills and knowledge to create multiple alternative futures. In order to design futures-focused products and services in a continuously changing world, designers need some understanding of futures thinking. In this presentation, you will get an introduction to futures thinking and learn deeply how the decisio...

UXAUS2019 Day 1 Big Tech, with its billion-dollar unicorns, has robbed us of the potential of the Internet. Fueled by the extreme shortsightedness and greed of venture capital and startups, the utopic vision of a decentralised and democratic commons has morphed into the dystopic autocracy of Silicon Valley panopticons that we call surveillance capitalism. This status quo violates our human rights,...