Urgent Care Leadership

Send us Fan Mail Since the founding of the Urgent Care Association, it’s been governed by a democratically elected Board of Directors.  So, every year, UCA members elect a new class of directors to the Board.  In the next few episodes of the podcast you are going to get to meet this year’s election candidates.  This episode’s guest is Suzanne Jackson, Chief Operating Officer at HCA Healthcare Phys...

Send us Fan Mail Since the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors.  So, every year, UCA members elect a new class of directors to the Board.  In the next few episodes of the podcast you are going to get to meet this year's election candidates. This episode's guest is Dr. Tracey Davidoff, Urgent Care physician at Bay...

Send us Fan Mail Since the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors.  So, every year, UCA members elect a new class of directors to the Board.  In the next few episodes of the podcast you are going to get to meet this year's election candidates. This episode's guest is Katina Holliday, Owner of Urgent Care at the Poin...

Send us Fan Mail Since the founding of the Urgent Care Association, it's been governed by a democratically elected Board of Directors.  So, every year, UCA members elect a new class of directors to the Board.  In the next few episodes of the podcast you are going to get to meet this year's election candidates. This episode's guest is Dr. Allury Arora-Lal, Founder and Chief Medical O...

Send us Fan Mail Dr. Cassandra Donnelly talks about her personal journey shifting from Emergency and Disaster Medicine to Urgent Care, her path to leadership and why diversity work is not a trend, but good business.

Send us Fan Mail Dr. Max Lebow is Medical Director of Reliant Immediate Care Medical Group and the President of the Board of Directors of the Urgent Care Association. Trained and board certified in emergency medicine and occupational medicine, he shares how he got to where he is, and provides advice for those starting out in Urgent Care.

Send us Fan Mail Stan Blaylock has been CEO of Physicians Immediate Care for the last decade, shepherding the organization through growth and change in multiple markets.  Listen in as he shares his unique perspective - informed by his prior experience in pharmacy networks and as head of Walgreens Health Services - on where urgent care is and can be going.

Send us Fan Mail Catherine Matthews, owner and CEO of Lansing Urgent Care, came into urgent care from General Electric - and the background she brought with her strongly influenced how she runs her centers.   The way she rotates her team and "manages" each location really changed my mind about what models work well and are scaleable.   Hope you enjoy.

Send us Fan Mail Dr. Aaron Bright is one of the most humble people I know - but his pride in the outcome his team's  ironclad dedication to quality is inspiring.   UCA has partnered with Aaron's company - Hippo Education - to bring the best of urgent care learning to everyone we know...it's that good.  Listen in to learn why as Dr. Joe Toscano and I interview Aaron together.

Send us Fan Mail Suzanne has gone from CEO roles in large health systems into the deep end of urgent care – after a hard sell.  Her high-level perspective on how to lead across diverse geographies, the importance of model standardization, attracting/retaining talent and emerging technologies has lessons for us all.  

Send us Fan Mail Lynne Rosen has grown and developed more successful companies than you - I almost guarantee it.  Hear how she earned her stripes, what she learned along the way, how she ended up in urgent care, and where she thinks it's going.  

Send us Fan Mail  Premier Health has quietly but most certainly become known as the reigning expert in urgent care/health system partnerships.  Listen in as Steve shares his insights from 15+ years of building and developing some of the most successful relationships in the country.

Send us Fan Mail If you want to know some of CityMD's original secrets to success, have a listen.  Warning: they aren't sexy, and they aren't easy - but they could be tremendously helpful to you.  

Send us Fan Mail What does someone like Patrice Pash, who is renowned in our industry for her incredible operations acumen and industry expertise, consider the key characteristic of a great leader?  The answer might surprise you.   And yes, getting to hang out with her for this was awesome.  If you've ever seen her speak, you'll know what I mean.  Enjoy!

Send us Fan Mail Some of the innate characteristics of the people drawn to urgent care as a profession served us well through the pandemic so far.  Shaun and I take a look at the past year, which organizations excelled vs. just survived (or not), what made the difference, and what we can all learn from it.