Unprompted

In this episode of the CDI Expert Series: Unprompted, we sit down with Divyanshu Jain , an enterprise AI and product leader with experience scaling conversational and generative AI at global organizations including PepsiCo and Victoria’s Secret & Co. The episode explores what it takes to move from isolated AI projects to sustainable conversational AI delivery at scale. The conversation traces...

In this episode of the CDI Expert Series: Unprompted, we sit down with Grace Hughes , Conversation Design Director at Accenture Song, to explore what it really takes to grow, scale, and sustain a conversation design practice inside complex organizations. Drawing on her experience across multidisciplinary teams, Grace shares insights into how the role has evolved from scripting flows to shaping pro...

Designing Conversational AI That is Trustworthy and Empathetic | From Scripts to System Behaviour In this episode of the CDI Expert Series: Unprompted, we sit down with Nandini Stocker , a global leader in conversational AI with over 25 years of experience designing voice and chat systems across 60+ languages and 120 countries. Drawing on her work at Google, Flipkart, and USAA, Nandini shares a po...

Designing Hybrid Conversational AI In this episode of the CDI Expert Series: Unprompted, we sit down with Rebecca Evanhoe to explore what it really takes to design and scale conversational AI in production. Drawing on her work building voice AI for thousands of restaurants at Slang.ai , Rebecca shares a grounded, experience-driven perspective on hybrid systems, evaluation, and why strong conversat...

Career Building in Conversational AI: From Scripts to Systems In this episode of the CDI Expert Series: Unprompted, we sit down with Hillary Black for a deep dive into what it really means to build a career and a practice inside the rapidly evolving world of Conversational AI. As the sole conversation designer at Mav , Hillary shares how her role has grown from writing Messenger scripts to shaping...

Designing Human-Centered Conversational AI | Ethics, Education, and Ethnography In this episode of the CDI Expert Series: Unprompted, we sit down with Dr. Liz Rodwell , anthropologist, UX researcher, and Associate Professor of Digital Media at the University of Houston, to explore how education, ethics, and ethnography shape the way we design and teach conversational AI. Liz brings years of resear...

Designing Multilingual Conversational AI: Prompt Engineering In this episode of the CDI Expert Series: Unprompted, we sit down with Greg Bennett , Head of Prompt Engineering at ZEALS, to explore the evolution from conversation design to prompt design. Drawing on nearly a decade leading AI language strategy at Salesforce, Greg shares a unique perspective on how the field is shifting, from crafting...

Designing for Conversation in the Age of Multimodal AI In this episode of the CDI Expert Series: Unprompted, we sit down with Karen Kuczynski, UX lead for Gemini Live at Google DeepMind , to dive into the evolution of design from deterministic flowcharts to open-ended LLMs, the mechanics of building trust in AI, and the role of multimodality in shaping natural, human-like interactions. Karen refle...

Building Predictable Conversational AI: Bridging Design, Engineering & Control at Scale In this episode of the CDI Expert Series: Unprompted, we sit down with Yam Marcovitz , former software architect at Microsoft and Apex. AI , and co-founder of the open-source AI framework Parlant . With a background in real-time systems and enterprise software, Yam brings a systems-level perspective to one...

Optimizing Conversational AI in the Enterprise: Strategy, Collaboration & Real-World Impact In this episode of the CDI Expert Series: Unprompted, we sit down with Lauren Goerz , Technical Marketing Engineer at Rasa , who brings nearly a decade of experience designing and deploying conversational AI across industries. Lauren walks us through what it really takes to build systems that don't just...

Persona in Conversational AI: Designing AI Companions with Empathy, Trust, & Ethical Care In this episode of the CDI Expert Series: Unprompted , host Michele sits down with Jason Gilbert , Lead Character Designer at Intuition Robotics , to explore the thoughtful design behind Lark , a companion robot created to support older adults who are aging in place. Drawing on his experience, Jason share...