Unlocking Vulnerability

In this episode, Helen is joined by Michael Vermeersch, Accessibility Product Marketing Manager at Microsoft. Michael shares how Microsoft are working towards bridging the 'Disability Divide'. Michael also shares his insights and expertise to help organisations know how to make their organisations more accessible to both employees and customers. Use these links for more information: Website - aka....

In this episode, Helen shares her thoughts and insights on recruiting the right people to support vulnerable customers. You can follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twitter.com/hpettifertrain LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/ Website - https://www.helenpettifer.com

In this extended episode, Helen co-hosts a live podcast with Simon Nichols on World Suicide Prevention Day, exploring how we can create hope through our actions. Please note that this episode discusses suicide in depth. If this episode has resonated with you in any way, please speak to someone you trust or contact these organisations: The Samaritans - 116 123 - https://www.samaritans.org/ CALM - 0...

In this episode, Helen shares some valuable resources and tools for organisations to consider when supporting vulnerable customers. Helen also shares some of the training she has undertaken to increase her knowledge and awareness of vulnerable situations. You can follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twitter.c...

In this episode, Helen is joined by Graham Smith, Head of Water at the Consumer Council for Northern Ireland. Graham shares his insights of the challenges and situations consumers in Northern Ireland are experiencing as well as sharing the strategies and initiatives they've put in place to better support these consumers. Disclaimer - This episode touches on the subject of suicide. For more informa...

In this episode, Helen explores the topic of new parents and why it's important for organisations to better support customers with new babies. You can follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twitter.com/hpettifertrain LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/ Website - https:...

In this episode, Helen explores the topic of accessibility and the challenges vulnerable customers face when it comes to accessing organisation's premises, automated telephony systems. Helen also explores digital accessibility and customer's access to support. You can follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twit...

In this episode, Helen is joined by Nicki Osborne, the Customer Experience Manager at M & G Plc. Nicki talks about her role in leading the Customer Vulnerability Programme within M & G, and shares her experience and advice for others looking to implement an organisational vulnerability strategy . To connect with Nicki: LinkedIn - https://www.linkedin.com/in/nickiosborne/ To download the FCA's guid...

In this episode, Helen explores the topic of short-term vulnerability and shares an example of supporting customers experiencing bereavement. You can follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twitter.com/hpettifertrain LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/ Website - https:/...

In this episode, Helen is joined by David Murphy, a director for the Reach:Out service provided by Sigma Connected. David and Helen explore the term ‘vulnerability’ and how it is interpreted differently by organisations and customers. To connect with and contact David: LinkedIn - https://www.linkedin.com/in/davidmurphy-/ Email - David. Murphy@sigfin.co.uk For more information about the Reach:Out s...

In this episode, Helen explores the 4 drivers of vulnerability as defined by the Financial Conduct Authority. You can follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twitter.com/hpettifertrain LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/ Website - https://www.helenpettifer.com

In this episode, Helen celebrates Rare Chromosome Disorder Awareness Day and shares her experience of raising a son with special needs. Helen and her son Daniel are members of Unique, a charity that supports individuals and their families with rare chromosome and gene disorders. If you would like to learn more about them and support them in any way, there details are below: Website - www.rarechrom...

In this episode, Helen shares an extract from her guest appearance on the podcast 'Picking at Perfection' with Alistair Barton. Alistair's talk show based podcast aims to break down barriers between society and its perfectionist expectations. You can listen to the full episode here - https://www.listennotes.com/podcasts/picking-at-perfection-alistair-barton-LwS_xQdY7Vb/ - and on all podcast platfo...

In this episode, Helen is joined by Darren Burns, the National Recruitment Ambassador for the Timpson Group. Darren talks with Helen about The Timpson Foundation which specialises in the recruitment of marginalised groups within society, Timpson is now one of the largest employers of ex-offenders in the UK with approximately 10% of their workforce made up of people who have criminal convictions. F...

For Mental Health Awareness Week 2021, Helen is joined by Mental Health and well-being champion and trainer, Simon Nichols. Simon shares his insights on the impacts of poor mental health and how we can identify and support those around us who may be struggling with their mental health. Contact and connect with Simon here - https://www.linkedin.com/in/snich400/ https://itstime2thrive.co.uk/ If this...

In this episode, Helen is joined by Business Psychologist, Ellice Whyte. Ellice shares the importance of having robust effective policies and together Helen and Ellice talk about the benefits of having an organisational suicide mitigation policy. Contact and connect with Ellice here - https://www.mindsetmentalhealth.co.uk/ https://www.linkedin.com/in/ellice-whyte/ If this episode has resonated wit...

In this episode, Helen is joined by Vulnerable Customer Experience Consultant Carolyn Delehanty. Carolyn shares how organisations can develop a successful vulnerable customer experience centred on the customer's feelings and emotions. Contact and connect with Carolyn here - https://www.linkedin.com/in/carolyn-delehanty/ Email - hello@delehantyconsulting.co.uk Why not join Helen's vulnerability dis...

In this episode, Helen is joined by Sue Buckle, the Resolution Delivery Manager at Yorkshire Building Society. Sue shares how YBS have been supporting their staff and customers during this last year, especially customers facing vulnerable circumstances. Find out more about Yorkshire Building Society here - https://www.ybs.co.uk/index.html Why not join Helen's vulnerability discussions - https://ww...

In this episode, Helen is joined by Martin Canwell, an Account Executive at Aptean Respond. Martin shares a personal case study and together, Martin and Helen analyse the impacts this experience has on the vulnerable individual, employees and the organisation. Find out more about Aptean Respond here - https://www.aptean.com/uk/solutions/compliance-solutions/aptean-respond/ Why not join Helen's vul...

In this episode, Helen shares her thoughts on the Financial Conduct Authority's Guidance for firms on the Fair Treatment of Vulnerable Customers. Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html You can also follow Helen for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://...

In this episode, Helen shares some of the positive aspects around vulnerability that have been seen in the last 12 months. Helen is also part of the Collaboration Network Team. Find out more about the Collaboration Network here - https://www.collaborationnetwork.co.uk/ Why not join Helen's next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html You can also fol...

In this episode, Helen is joined by Chris Brown, a public speaker and podcaster on change and acceptance for those facing adversity. Chris shares his personal story of bereavement through suicide. He also talks about suicide prevention and the valuable work Papyrus do around suicide prevention in young people. If this episode has resonated with you or someone you know, please get in touch with the...

In this episode, Helen shares a bit about herself, background and how she came to be working in the vulnerability space. Why not join my next vulnerability discussion - https://www.helenpettifer.com/vulnerability-discussions.html You can also follow me for future episodes and more consumer vulnerability information: Email - info@helenpettifer.com Twitter - https://twitter.com/hpettifertrain Linked...

In this episode, Helen is joined by Matt Blanks, Project Manager at PeerAid at BetKnowMore. As a recovering gambling addict, Matt shares his personal story. He also talks about the valuable work PeerAid are doing to support individuals with their recovery. If this episode has resonated with you or someone you know, please get in touch with the organisations below: National Problem Gambling Helplin...

In this episode, Helen is joined by Helen Lord, Director and Co-Founder of The Vulnerability Registration Service. Helen Lord shares the importance of identifying vulnerable customers and sharing vulnerability data across organisations and industries. Find out more about the Vulnerability Registration Service here - https://www.vulnerabilityregistrationservice.co.uk/ Why not join my next vulnerabi...