Unjargoned

Felicia Jamison's team went from collecting $60,000 a year in upfront patient payments to $120,000–$140,000 a month. And patients prefer it that way. Felicia is the Director of Revenue Cycle at Permian Regional Medical Center – a rural hospital in Andrews, Texas, serving an oil-field community where people drive 45 minutes for care and work shifts that don't match clinic hours. She joins Dave and...

Welcome to Unjargoned, the no-BS healthcare podcast from Luma Health that strips the buzzwords and breaks down what actually works in healthcare consumerism. Join our bold, unfiltered co-hosts, Angie Shin and Dave Smith, as they dive into the real-world workflows powering smarter, faster, and more human healthcare operations—straight from the folks making it happen in care delivery organizations....

How a Potato-Field Hospital Turned Referral Leakage Into MRIs, Makos, and Better Care Bingham Memorial sits in Blackfoot, Idaho (population: 12,000), but don't let the zip code fool you. They've got the newest MRI in the region, a Mako surgical robot, and the best mammogram imaging in eastern Idaho. Where did the budget come from? Referrals they were already losing. Zac Rice discovered that 45% of...

In this episode of Unjargoned, we sit down with Roger Neal of Duncan Regional Hospital to unpack what it actually takes to modernize patient access in rural healthcare—without losing the human, community-first culture that makes local care work. Roger traces his “ping-pong” career path from aspiring physical therapist and pre-med student at University of Oklahoma into healthcare IT and operations,...

In a world where healthcare can often feel impersonal and bureaucratic, South Lake Pediatrics stands out as a beacon of innovation and care. This independent pediatrics practice, located in the Twin Cities metro area, has successfully blended a customer service mentality with medical care, creating a unique patient experience that has garnered them accolades as one of Minnesota's top pediatric cli...

In this episode of Unjargoned, hosts Angie Shin and Dave Smith engage with Eric Gasser, VP of Information Systems and CIO at Wooster Community Hospital Health System. They discuss Eric's journey from nursing to healthcare informatics, the importance of community in healthcare, and the innovative workflows being implemented to enhance patient access and experience. Eric shares insights on order man...

In this engaging conversation, the hosts discuss the transformative impact of Luma Health's solutions on healthcare workflows, particularly in patient access and payment processes. They explore insights from the ECW conference, compare Luma's offerings with competitors, and highlight the importance of financial transparency and automation in enhancing patient experience. The discussion also addres...

In this episode of Unjargoned, host Sam Salvaggio and co-host Dave Smith engage with Kurt Schmidt, the Director of Electronic Health Records at Phelps Memorial Health Center. They discuss the intersection of healthcare and technology, focusing on how weather impacts patient access to care, the importance of streamlined communication, and the innovative use of AI in healthcare workflows. Kurt share...

In this episode of the podcast Unjargoned, Katie Pittman, Director of Scheduling and Referral Coordination at Golden Valley Memorial Health, discusses her journey in improving health care workflows and patient access with her team. Inspired by her mother's nursing career and her tight-knit community, she emphasizes the importance of empathy and proactive patient outreach. Katie highlights the need...

In this episode, the hosts Angie Shin and Dave Smith engage with Stacy Porter, a leader in healthcare transformation, discussing the challenges and innovations in healthcare workflows. They explore the importance of automation, the impact of staff shortages, and the role of technology in enhancing patient experiences. The conversation also touches on personal anecdotes and insights from Stacy's ex...

In this episode of Unjargoned, hosts Angie Shin and Dave Smith engage with Emily Smythe, the EMR and technology systems manager at Dent Neurologic Institute. They explore the complexities of healthcare workflows, particularly in neurology, discussing challenges such as provider burnout, patient scheduling, and the integration of technology to improve patient care. Emily shares her insights on inno...