UC Today

RingCentral were one of the biggest brands at UC EXPO 2018, we hear from them about their attendance at the event and some of the main trends from this year. Once we hear about their expo exploits we then move on to get their take on the current communication industry. 

Toll fraud has for a too long been a major problem within the UK Communications industry. Every year businesses fall victim to various sophisticated schemes which run up huge bills and leave the businesses to pick up the tab. In today's episode we host a panel of expert guests who all see fraud from a different angle within the UK. Tollring are specialists in fraud detection and prevention an...

Communication and internet privacy is a hot topic, not just within industry but around the world globally. Government, big business and cyber-crime networks are all working to track and utilise data gleaned from your user activities, whether that’s what you look at or who you communicate with. Providing insights on how to ensure your privacy online BestVPN not only offer comparative VPN reviews bu...

UC EXPO is Europe's biggest communication and collaboration event and 2018 did not disappoint. UC Today attended the event as media partners so in this episode of the Out Loud podcast we take you through all of the main news from the show. From Cisco through to Microsoft and stopping off on the way to discuss the emerging technologies on show at the event, we cover off all of the news for you...

GDPR comes into force on Friday the 25th of May and the hugely anticipated deadline has created so much buzz in the industry. A set of regulations that further enforce and tighten the restrictions around organisations and businesses managing the personal data and privacy of EU citizens. There are threats of huge fines for those who don’t comply with the new regulations. We speak to Five9 about how...

Slack recently announced they have reached an impressive 8 million daily users. So in this episode we speak to them to get their take on the current collaboration market. Since their inception the market has changed dramatically and many new players have entered as competitors. Not only has the competition increased but the market dynamic has changed with a much greater uptake of collaboration too...

Creating the optimal user experience is often the main focus for collaboration technology providers but if you don’t meet the general requirements of business it's redundant. Enterprise organisations must ensure security and compliance when looking to implement technology solutions. What are the main considerations for businesses and how can they manage their own requirements for deployment a...

There have been some major changes within Cisco's collaboration unit recently with the rebrand to Webex and some senior staff departing. During a partner collaboration event in London we caught up with Vice President and General Manager of Cisco's collaboration unit Snorre Kjesbu. Snorre was presenting at the event, which took place on the top floor of the Shard building in London and we...

As an expert in the field Brian Martin talks to us about voice biometrics. Fingerprints and DNA have long been used within the security industries and law enforcement to identify criminals and fraudsters. The next phase in within security provision maybe a voice database. Companies like Spitch have developed speech solutions to such a degree that keeping the voices of criminals or fraudsters in a...

Deployment and management of IP devices has been a headache for organisations, resellers and distributors historically. Solutions that can assist with this often time consuming and inefficient process are invaluable. In today's podcast we hear from Swoop Datacom and Westcon about ForgeServe a solution that can revolutionise device deployments.

Omnichannel communication is one of the hottest trends within unified communications and collaboration technology but in today's episode we focus on voice. The most traditional communication method between customer and organisations voice is still the most important tool in customer service. Red Box Recorders specialise in voice capture and understand the use of voice more than most so we put...

April 2018 has proved to be one of the hottest months in Unified Communications and collaboration with loads of breaking news. Publisher of UC Today Rob Scott joins Patrick for a review of the month where they discuss all the biggest and most popular stories. The pair also look ahead to the month of May to speculate about what may occur and examine some of the upcoming deadlines such as GDPR. 

Has the realisation that customer service and CX is the most important factor within business finally dawned on global industry? One of the buzz phrases within UC and C currently, it appears that many organisations have realised that the customer and their experiences are so critical to enable business success. Today on Out Loud we discuss the provision of customer service and how technology platf...

One of the fastest growing cloud platforms is CCaaS and one of the leading providers for workforce optimisation is Calabrio who understand the benefits. This podcast explores the importance of customer service and how cloud platforms can enhance an organisation’s ability to provide great service. 

Emerging technologies and UC and C platforms within organisations are often cited as being critical to the success of the business but really the people and staff using the systems are more important. User uptake when it comes to technology is crucial to any deployment's success. But how do you know you have the right people to fully utilise technology in the first place? Recruitment, staff t...

Watson Workspace is IBM's communication and collaboration platform and UC Today bought you the news last month that they would be utilising Zoom video as part of its offering. Out Loud are joined by Zoom and IBM to find our why the partnership is such a great fit and the reasons behind it. We also explore the potential for the platform moving forward utilising Zoom's video tools and the...

Big news came out of Phoenix, Arizona, where Cisco announced that Spark was being rebranded. Their collaboration platform had failed to gather enough notoriety in the industry so Cisco intend to capitalise on the Webex brand by renaming Spark, Webex Teams. Out Loud hear from an industry expert and Cisco partner who has more information on the reasons behind the changes and what this means for the...

Arguably the two biggest collaboration platforms on the planet are Microsoft Teams and Cisco Spark. We decided it was time for an evaluation of the two proposals. Out Loud brings you debate from two expert guests who will provide contrasting viewpoints from both perspectives. We discuss the history of both Spark and Teams and then compare and contrast their respective features. 

The modern workplace has changed dramatically since the turn of the century. From the traditional idea of a workplace 20 years ago in the archetypal office to the modern idea of remote working, the environment has transformed completely. In this episode we are joined by Mike Adams who is Channel Manager for Zoom Video Communications. Mike and Patrick discuss the new ideology of the workplace and h...

The qualities of a successful entrepreneur are often hard to define and quantify, especially within the technology sector. Dave Dadds undoubtedly has those qualities. He spoke exclusively to UC Today about his industry history and how he managed to move from being a BT engineer in the 1980s to now being CEO of various successful technology businesses. Founder of VanillaIP and Uboss, Dave was one o...

One of the biggest collaboration platforms globally is Cisco Spark and this new Out Loud podcast series will bring you regular updates on developments and updates within the platform. The first episode provides an overview and background for Cisco Spark as well examining the ideology behind Cisco's development of the platform.

Artificial Intelligence, Augmented Reality and the Internet of Things are all hot topics within business, but does anyone fully realise the practical applications? LogMeIn have a real understanding. Making use of these emerging technologies within organisations is key to their success so we discuss some of the practical applications now and the future possibilities. 

The last few months within UC and C have certainly been eventful. Publisher of UC Today Rob Scott joins Patrick for a review and round up of all the news. From last week's breaking story of Plantronic's Polycom acquisition to the confirmation of the Cisco BroadSoft deal's ratification we review all of the goings on and what might be to come in the next few months.

Collaboration technology and tools are often lorded as the best way for organisations to increase efficiencies for their end users, quantifying that efficiency is often more difficult. Realising those productivity gains is critical to proving value and providing accurate information in relation to ROI. With companies using a variety of different collaboration and communication mediums the issue of...

Often one of the lowest priority mediums within collaboration and meeting technology, sound is sometimes overlooked. Enhanced video capability and a simple user interfaces seem to be the number one targets with little attention paid to the quality of the audio. We spoke to Andrew Border from Dolby and he explains why this should not be the case and that sound and audio quality should be the number...