UC Today

Rob Westwood, Director of Product, Video Collaboration Division at New Era Technology , joins UC Today's Kieran Devlin . The conversation includes the following topics: The major challenges facing Teams Rooms customers today The holistic range of managed services and solutions New Era offers customers How New Era prioritises the user experience

Watch on YouTube. UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering. Cloud, Tom Arbuthnot.  In this update, we talk through the most popular Teams news headlines. Microsoft Teams News Microsoft Unbundles Teams in EU  Teams Essentials and Phone Discount Bundle Pricing - US and UK  Microsoft Teams Rooms on Windows 4.18  Teams Panels Update 3 - QR codes  Cloud V...

UC Today's David Dungay hosts James Loffler, President of Loffler . In this session, we discuss the following: Loffler's journey to delivering Intermedia's cloud-based platform Why brand retention is important to MSPs Why working with Channel-focused vendors is a MUST for partners

UC Today's Tom Wright hosts Theta Lake's Garth Landers . In this session, we discuss the following: The biggest compliance challenges organisations face Why even companies with compliance awareness have gaps How Theta Lake can help

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Verizon dropping BlueJeans Zoom Phone hits $0.5bn WhatsApp develops business features Did we get back to the office right? Our panel features the following UC experts: Zeus...

UC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia . The conversation covers the following points: Why BSB looked beyond their current Mitel partnership to Intermedia What makes a successful UCaaS migration Why is customer ownership important to BSB and the customer base? Is there a danger too much of the channel is handing customer ownership...

UC Today's Tom Wright hosts Arya Zhou, Regional Sales Director, Yeastar and Jason New, Senior Training Instructor at Yeastar . In this session, we discuss the following: Yeastar's channel strategy How Yeastar differentiates from its competitors Upcoming product innovations

UC Today's Tom Wright hosts Udo Kerger from Spectralink . In this session, we discuss the following: How to integrate existing UC environments with Teams How a company should approach their device strategy How Spectralink helped Aquatherm with its migration

In this episode of The Latest Big News, host David Dungay welcomes some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest round of layoffs at Cisco Microsoft Inspire news The proposed Copilot pricing RingCentral's expansion plans in India Our panel features the following UC exp...

UC Today's David Dungay hosts Marcel McCann, CTO, Solgari & Paul Marshall, Strategic Partner Manager, AudioCodes . In this session we discuss the following: How flexibility and scalability have been key value drivers of the Solgari proposition What are execs concerned about when it comes to making CX work within the Microsoft ecosystem? How are AudioCodes and Solgari bringing differentiat...

UC Today's Tom Wright hosts CallTower's William Rubio and Cavell's Patrick Watson . In this session we discuss the following: The rationale behind CallTower 's communication How to choose your service provider in a crowded market What's next for the voice and UCaaS markets

In this interview, David Dungay from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE . Together, they explore NUWAVE's stance on security and how they are providing a service to enable partners to safely adopt Microsoft Teams and deliver it to their customers in a safe manner. Discussion points include: How companies are now prioritising security when planning their mo...

In a world where Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are increasingly merging, the race is on to deploy next-generation tools that arm employees with the power to deliver unparalleled customer experiences. Enter Microsoft Teams, which is not just the world's favourite UC tool, but it empowers users with generative AI capabilities that redefine t...

Watch on YouTube. UC Today's Tom Wright hosts Shaun Hurst Principle Regulator Advisor at Smarsh . In this session we discuss the following:   Why generative AI has taken off The security and data protection implications How organisations can get started    To find out more visit smarsh.com. Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our YouTube cha...

UC Today's Tom Wright hosts Dstny's Mark Herbert . In this session, we discuss the following: Biggest challenges to service providers leveraging Teams Dstny's portfolio of Teams voice products for service providers How future innovation is set to unfold

David Dungay talks to Geoffrey Bloss, CEO of BCM One about his latest acquisition of PureIP .  They discuss why the acquisition complements the current portfolio and what it means for customers and partners going forwards. For more information on how BCM One can impact your business, please visit: https://www.bcmone.com/ Thanks for watching, if you’d like more content like this, don’t forget to SU...

UC Today's Tom Wright hosts Soprano Design's Matt Rawbone . In this session, we discuss the following: How omnichannel can solve common customer experience challenges How omnichannel can improve fraud prevention Top use cases for omnichannel technology

UC Today's Tom Wright hosts Cataleya CEO Andreas Hipp . In this session, we discuss: What's happening in Bangladesh from a technology infrastructure perspective? Cataleya's role in Bangladesh's comms scene The products and services that Cataleya are going to market with in Bangladesh Insight into how Cataleya's plans may develop over the coming months

In this interview, Rob Scott from UC Today is joined by Mark Bunnell, Chief Operating Officer from NUWAVE and Todd Surdey, Head of Global Channels & Business Development at Zoom . Together, they explore Zoom's Distributor Program for Partners and how NUWAVE is streamlining the experience for partners who are looking to fully leverage the Zoom Phone and Bring Your Own Carrier offerings. Di...

UC Today's Tom Wright hosts Coolpo's Director of Product Strategy, Girlen Milleza . In this session, we discuss the following: The challenges of building hybrid work models The devices Coolpo sees the most demand for How AI can improve productivity and user experience

UC Today's David Dungay talks to Tim Jalland, Solution Director for VOSS Solutions & Kevin Kieller, Lead Analyst, enableUC about how customers should pay more attention to the management of Microsoft Teams. They discuss why Teams management is more important than migration and how VOSS can help companies on-board new staff, track user adoption, usage and experience.

UC Today's Tom Wright hosts CallCabinet's Craig du Plessis . In this session, we discuss the following: Why conversation analytics is essential for enterprise How conversation analytics help manage CX metrics The ways conversation analytics can reduce customer churn

UC Today's Tom Wright hosts Theta Lake's Devin Redmond . In this session, we discuss the following: Why organisations have turned off UC tools to try and stay compliant The negative effects of not getting full RoI on UC investments How hybrid work impacts compliance

In this episode of The Latest Big News, host David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry. The panellists discuss a variety of hot topics in the UCaaS space, including: Avaya 's Engage event highlights Why Meeting Experience has become front and centre for businesses Our panel features the following UC experts: Evan Kirstel , Social Me...

UC Today's David Dungay hosts Anand Viswanathan, AVP & Global Head - CCaaS, Tata Communications . In this session, we discuss the following: The big customer challenges for businesses trying to implement a CCaaS strategy Is CCaaS the answer to great CX? Why should customers want a simplified experience when it comes to CCaaS?