Two Admins and a Mic™

In Part 2, Doug Conant gets personal and practical, sharing why he and his wife just “discovered” Netflix, his love of Louis L’Amour and Jack Reacher, and how recovering from hip surgery has turned movie night into his new fiction fix. He opens up about the leadership habit that’s taken him the longest to learn—deep, authentic listening—especially as an introvert who once kept his head down and tr...

Fifty years. One philosophy: one plus one equals three. Doug Conant has built his entire leadership career on the belief that administrative professionals aren't support staff; they're your most valuable partners. In Part 1 of this two-part conversation, Doug gets candid with Diana and Mel about what it actually looks like when a leader genuinely values their admin. Not as a resource. As a partner...

What happens when the implementation layer of every business disappears, and no one sees it coming? According to Lucy Brazier, OBE, that is exactly where we are headed, and she is not prepared to let it happen. In this episode, Lucy joins Diana and Melinda to break down the Global Skills Matrix 2026, a free career framework built on responses from more than 3,200 administrative professionals acros...

Building Community One EA at a TimeWhat does it take to go from receptionist to the trusted partner of a PayPal CEO and then walk away on your own terms? According to CC Quinteros, it starts with someone opening a door for you and then having the courage to walk through it. In this episode, CC joins Diana and Melinda to talk about building EA communities from the ground up, why the profession is s...

What does it take to be award-worthy? According to Sunny Noonan, CEO and founder of the Admin Awards, it starts with having the courage to be recognized. In this episode, Sunny joins Diana and Melinda to talk about what separates a good admin from a great one, why public recognition is long overdue for the profession, and what thousands of nominations reveal about the people who truly make organiz...

Rosalyn Taylor O'Neill has spent 50 years helping organizations recognize what most people would rather ignore. In this episode, the DEI veteran, author, and self-proclaimed "almost 76 and saying whatever I want" powerhouse joins Diana and Melinda for a candid conversation about why our biases aren't unconscious; they're unexamined. From growing up in the segregated South to consulting for Fortune...