Turning the key at SNG

For the final episode of Turning the key at SNG, host and SNG customer, Phoebe Newton , sits down with Mark Washer , Chief Executive of SNG, for the most open conversation of the series.  In this episode, Phoebe brings customer feelings directly to Mark , inviting a transparent discussion about repairs, long-term investment and the everyday realities customers face. This isn’t about highlighting p...

In this penultimate episode, host Phoebe Newton shines a light on one of SNG’s most impactful supported living schemes: The Foyer in Ryde, Isle of Wight. A place which offers safe accommodation, stability and opportunities for young people who face homelessness. Phoebe is joined by Luis Montague, a resident of the Foyer, and Nina Kennerdale, one of it’s Team Leaders. Together, they break down how...

In this episode of Turning the key at SNG, guest host Nichola Rogers , one of SNG’s customers, explores what sustainability really means for our residents and the planet. Nichola is joined by Dan from Environmental Health and Safety and Pete , one of our Electrical Technicians, for a conversation that busts myths, shares practical insights, and shines a light on the real-world challenges and oppor...

In this episode of Turning the Key at SNG , guest host Nichola Rogers , one of SNG’s customers, steps in to lead an important conversation about sustainability and the future of our homes. Nichola is joined by Jim Dyer , SNG’s Built Environment Director, and Kathryn Hulkes , Head of Retrofit Delivery, to explore what it really takes to make homes warmer, greener, and fit for the future. Together,...

In Episode Two, we’re handing the spotlight to Princess Fortes , a social housing customer and valued member of SNG’s Customer Influence Panel (CIP). Princess shares her powerful journey — from lived experience as a resident, to sitting alongside senior leaders, influencing policy, and helping shape the future of customer voice at SNG. Hosted by Phoebe Newton , this episode offers a rare look thro...

In our first episode of Turning the key at SNG , we’re starting with the basics - who we are, what we do, and why it matters. Host Phoebe, who’s both an SNG colleague and customer, sits down with Ellie Cutler from our Social Value team to chat about how SNG came to be, what’s changed since our merger, and how our new locality model is bringing us closer to customers. Together, they explore what ma...