TrustTalk - It's all about Trust

Interview with Geert Corstens. As a former President of the Netherlands Supreme Court, he made great efforts to improve and maintain trust in the judiciary by advocating more openness in publishing judgments, press summaries, and giving interviews, which was not always wholeheartedly applauded by his colleagues. The legislative branch of government and the executive, two parts of the Trias Politic...

Interview with Ian Shapiro, professor of Political Science at Yale University. In his view, the underlying problem of increased mistrust is economic: the disappearance of long-term employment security, the decline of middle-class incomes, and the downward mobility of many middle-class people. A great motivator of action is the fear of experiencing a loss, which fear is exploited for political gain...

Interview with Charles H. Green, co-author of the seminal book “The Trusted Advisor” (2001) now celebrating its 20th anniversary. He talks about the trust paradoxes, the shift from trust as a personal attribute to reputation and branding. Is making a genuine connection harder using on-screen connectivity tools? He reflects on the Trust Equation which hasn’t changed over the last 20 years. Potentia...

We interview Steven Heywood, General Manager of Edelman in The Netherlands, known for the annual Edelman Trust Barometer. The 2021 findings of the Edelman Trust Barometer show an alarming divergence in trust between two distinct groups of people, the “informed public” and the mass population, which has a much lower level of trust. A minority of those surveyed practice “good information hygiene’ wh...

Interview with Paul van Lange, Professor of Social Psychology at the Vrije Universiteit Amsterdam (netherlands). He discusses the importance of social contact, which he and his co-author Simon Columbus frame in terms of “Vitamin S”, arguing that brief encounters with strangers can yield some happiness, an insight that is important for (young) adults during this era of COVID-19 lockdowns. He views...

Interview with two partners of EY, the global accounting and consulting firm, Will Weerts and Tonny Dekker. Risk management is a key element of any management role. The ability to identify risks before they arise, and then plan a strategy to deal with them is paramount. The consequences of not doing this could be a business failure. In this interview, both reflect on the importance of risk managem...

Today’s guest is Kent Grayson, associate professor of Marketing at Kellogg School of Management and co-founder of The Trust Project. Many academics study trust but there is a need to bridge the language used by academics and business people and practitioners. Although every discipline has a different perspective of trust, when you pass the language, we are talking about the same thing: what encour...

Interview with Harvard Professor Barry R. Bloom. He speaks about trust and public health aspects and of the Covid-19 virus vaccines, its development, and distribution, about the differences with developing vaccines against diseases like polio, influenza, and pneumonia. He blames social media for causing distrust as people think that science has been fast in producing a vaccine in just 11 months si...

Interview with Hélène Vletter-van Dort. She is a professor in Financial Law and Corporate Governance at Erasmus University in Rotterdam, Netherlands. She is a member of the Supervisory Boards of financial services company NN (formerly known as Nationale Nederlanden) and The Dutch Public Broadcasting Organization NPO as well as Chair of the Supervisory Board of Intertrust NV. She speaks about commi...

Interview with Jaap Winter, one of Europe’s leading experts on corporate governance on the importance of trust. He contributed to the first corporate governance rules in The Netherlands, “Code Tabaksblat”. He talks about the “Agency theory” and “substantial variable pay” arrangements for corporate executives, about acting in self-interest and how the wrong incentives create mistrust, which, in the...

Dr. Balázs Bodó, researcher at the Institute of Information Law at the University of Amsterdam, describes 3 dimensions of “technology-mediated trust”. The known and unknown risks of new technologies, how we interact with these technologies, and whether they are trustworthy. Global institutions – moving at a slow pace - have failed to establish trust that they are capable of handling worldwide chal...

Interview with Marike Westra, Chief Communications Officer at COFRA, a privately held 6th generation family business on the central role of trust in communications. She believes communication is fundamental in creating trust in both business and brands. The interview touches upon the role of social media who have “democratized” society, even if bad actors try to misinform, on the importance of tra...

Interview with management consultant and former SVP at Royal AholdDelhaize, Kiki Stiemer. She talks about her research while at INSEAD, the role of trust in relation to unsolicited advice senior managers (CEO’s and Board Members) receive from an employee or external advisor. How does the famous trust formula of Maister, Green & Galford (in: “The Trusted Advisor”) work out in case of unsolicite...

We interview Rick Schmitz, CEO of Netherlands based LTO Network, provider of a secure, blockchain based, GDPR and compliant platform for companies that rely on trustworthy contract certification, data sharing, process automation, and collaboration. We talk about the importance of trust for blockchain solutions. In the interview we ask Rick about the relationship between blockchain, artificial inte...

Over 2.5 quintillion bytes of data (2.5 with 17 zeros!) are created every single day. Facebook, Google, Amazon have vast amounts of data. Do we trust the data being used in a way we can control or consent to? How much influence do we have on data owned by Data Management Platforms? Companies should set clear principles on how they use customer data and should be transparent with regard to artifici...

What is trust? It is harder then you think, to define trust is not as easy as it sounds. It depends on who you ask. We try to get some insights in the meaning of trust.

Introduction to the TrustTalk Podcast and website (www.trusttalk.co) with everything about Trust. News, interviews, blogs, articles and podcasts on different subjects with one major theme: TRUST ywBWQj3OWnTWHCopCZff