Tony Patiño

TRUST Talks

Business EN ↓ 6 episodes

In the home service world, trust is not a soft word — it is our hardest currency. Every technician who walks into a family’s home, every dispatcher who promises a two-hour window, every leader who sets the tone for the day: we are all building or breaking trust in real time. Trust Talks is our internal podcast for the Abacus family — designed for our 200+ technicians across Houston and Austin, our call center team, and every leader in the organization. Each episode connects directly to our 2026 theme and the principles that guide how we show up for our customers and for each other. This is you...

Author

Tony Patiño

Episodes

Leadership Talks : 21 Irrefutable Laws of Leadership 03.07.2026 9:03

What if I told you your leadership potential is capped by YOU? 🤔 Tag someone who needs to hear this! In the first episode of my series on John Maxwell's 21 Laws of Leadership, we dive into the Law of the Lid. This law states that your leadership ability determines your effectiveness. Imagine having a powerful engine but being stuck in first gear because of your leadership skills. 🚴‍♂️ The exciti...

Honesty Is A Skill 11.06.2026 40:39

The episode explores the concept of honesty as a skill rather than a value, emphasizing its impact on operations, recruiting, onboarding, leadership, and high-stakes conversations. It also highlights the importance of cultivating a growth mindset for honesty to become an everyday skill at Abacus. The conversation delves into the power of honesty, the importance of building trust through authentici...

Execution: Making It Happen 01.06.2026 36:53

The conversation delves into the unique perspectives and journeys of the contact center team at Abacus, highlighting the importance of trust, communication, and execution. It explores the evolution of the contact center over 23 years, the impact of high-level execution on field technicians, and the role of trust in team improvement. The discussion also emphasizes the significance of over-communica...

Grateful for the Grind 15.05.2026 46:41

Grateful for the Grind This episode is built around Gratitude — the second of our three Ready. Set. GROW! principles for 2026. Not gratitude as a concept, but as a daily practice that separates people who burn out from people who build legacies. The three leaders joining us have a combined tenure at Abacus of more than 30 years. They started in the trades. They led teams. They built divisions. T...

Trust at the Front Door 07.05.2026 29:53

Why This Episode Matters Trust at the Front Door is Episode 3 of Trust Talks, and it sits at the heart of what we do as a home service company. Every technician who walks up a driveway, rings a doorbell, and shakes a homeowner’s hand is carrying the full weight of our reputation in that moment. There is no marketing campaign more powerful than what happens in the first 60 seconds at a customer’s d...

Believe Before You See It 23.04.2026 38:40

Believe Before You See It Episode 02 is anchored to the Belief principle of READY. SET. GROW! This episode explores what it truly means to commit to a journey before the destination is visible — the mindset that separates people who grow from people who stay stuck. With two guests who collectively represent 35+ years of Abacus history, this is a rare opportunity to show the entire team what sustai...