Trust & Safety Mavericks

"What's your tech stack look like?" It's a common question, but maybe not the right one. After all, it's not all about the technology. If you’re not also leveraging the right blend of people, processes and data, the tech will make minimal impact. In this episode, Kyle Caldwell from M&T Bank and André Ferraz from Incognia break down the common mistakes that organizations make when designing the...

P2P marketplaces have become big targets for scammers. How can you catch these fraudulent buyers and sellers before they ever join your platform? In this episode, experts from Vinted, Reverb, and Incognia talk about this challenge and how you can improve verification on your platform. This episode features: - Holly Sandberg, Director, Trust & Safety @ Reverb - Arūnas Umbrasas, Director of Data...

Driver and courier fraud are a major challenge for delivery platforms today. In this episode, 3 industry experts dig into the leading challenges with driver/courier fraud and discuss best practices for solving them. This episode features: - Eduardo Pires, Incognia, Global Head of Industry for Food Delivery and Ride Hailing - Felipe Cerqueira, Rappi, Global Head of Courier Operations - Shawn Colpit...

Is your platform striking the right balance between robust user verification and seamless onboarding? In this episode, 3 industry experts explore the delicate equilibrium between ensuring the trustworthiness of the users joining your platform and delivering a hassle-free onboarding experience. Featured on this episode are Zuul Yakub, SVP of Customer Success at Incognia, Travis Dawson, Senior Direc...

Faster payments create opportunities for fast fraud. As financial institutions in North America are enabling faster payments for their customers, they're having to find ways to detect and stop fraud more quickly than ever before. In this episode, Incognia’s CEO André Ferraz talks about this challenge with Julie Conroy, Chief Insights Officer at Datos Insights and fraud prevention expert Lenny Guse...

In this episode, Incognia’s CRO John Lindner talks with Anand Bajoria, Product Director at Varo Bank, and Ronald Praetsch, Co-Founder of About Fraud. Their conversation focuses on how financial institutions can fight account takeovers using the next generation of device recognition technology. In the episode, they cover topics like: - The current ATO landscape for financial services - Customers’ e...

In this episode, André Ferraz, CEO and Co-Founder of Incognia, talks with Steve Craig, Founder and CEO of Peak IDV, about Incognia's journey since being founded in 2020 and the company's unique approach to fraud prevention. This conversation was originally recorded for the Peak IDV Executive Series video podcast. You can watch the series on the Peak IDV YouTube channel . André and Steve's conversa...

Do you know why identity and fraud can make or break the growth of your platform? In this episode, André Ferraz, CEO and Co-Founder of Incognia, and Garrett Olson, Head of Insurance and Risk at Wolt, break down why identity is the foundation for trust & safety on platforms, and how getting identity right (or wrong) impacts the highest levels of company strategy. The audio for this episode come...

There is a critical decision facing delivery companies globally: whether to build or buy a location solution for fraud prevention purposes. Andre Ferraz, CEO and Co-Founder of Incognia, and Airton Sampaio, Incognia’s Chief Technology Architect, will draw on their extensive experience working with delivery companies, and share insights into the main issues that can be resolved with location technol...

Offering signup incentives to new users is nothing new. Companies in many industries, including food delivery , ride hailing, and gaming, offer promotions and referral discounts to both new and loyal customers to increase conversions. However, these incentives also attract the attention of bad actors looking to take advantage of these marketing programs. Tune in to hear experts in fraud prevention...

This episode is the audio of a live session promoted by Marketplace Risk. The discussion was how two Trust & Safety leaders approach new customer verification on mobile. They will share how they approach mobile verification, what tools they have built or bought and the role verification plays within the context of a broader Trust & Safety strategy. One of the keys to the discussion was the...

Promos, coupons, and voucher abuse occurs often on delivery and other gig economy applications. Scams like these cause lost revenue and damage the user experience, negatively impacting retention. Listen to Andre Ferraz, Incognia CEO and Co-Founder interview Raiza Oliveira, Incognia’s Director of Data Analytics on about the pressing issue of coupon and courier scams. They will dig into the types of...

Detecting and disabling bot attacks on mobile is not an easy task. I spoke with Alexander Hall, a reformed fraudster and founder of Dispute Defense Consulting. In his experience, if a fraudster can reliably predict what techniques will be successful, they will attempt to automate fraud with bots. In our conversation, we discussed: - Which industries are most affected by bot attacks - The most typi...

2022 was a year of drastic changes. Listen to this brief discussion to hear what experts predict from the digital identity sector in 2023. The discussion covers the five core elements of digital identity, including commerce, reputation, data protection and inclusion. Cameron and Mitul also share recommendations for how fraud and risk professionals should focus resources and effort. Cameron D’Ambro...

From gaming companies to social media platforms, various scams, policy violations or straight up financial fraud are perpetrated by bad actors with location spoofing as an enabler. But the days in which they are able to easily spoof location have come to an end for the platforms leaning on the right solutions to detect this. Location Spoofing Detection and Address Verification are among the two mo...

Content moderation is one of the most costly activities and departments in today’s digital platforms. The investment volumes in content moderation are pretty staggering: in the case of marketplace platforms with listings, that can reach more than a couple hundreds of millions of dollars each year. There are news of a certain social media platform that spent more than $15 billion dollars to fight f...

The gig economy is thriving. And while flexible work is a lifeline for most gig employees, a few bad actors are taking advantage of these disaggregated business models. Scams run the gambit, from policy abuse to outright financial fraud. On this webinar, Andre Ferraz CEO at Incognia, Vishal Kapoor, Product Director at Shipt and Ronald Präetsch, CEO and co-founder at About-Fraud will discuss the po...

Many consumer apps rely on location data to efficiently deliver goods and services to customers. When bad actors use location spoofing to abuse the policies of food delivery or gaming platforms, the result is logistics, trust & safety and fraud challenges. On this episode you'll learn about: - The most popular location spoofing techniques - The main courier scams that leverage location spoofin...

Fraud farms allow fraudsters to mechanize and scale up their fraud scams. Find out how finding the location of those fraud farms can, in one stroke, dismantle whole fraud operations and bring down fraud numbers dramatically. Fraud farms serve many purposes in multiple industries: Finance: Numerous accounts are created with fake identities to be sold for money laundering Delivery and e-commerce: Co...

Interacting with strangers online is risky, but when people meet in the real world, the risk becomes even greater. This challenge is no stranger to Trust & Safety professionals, but the bottom line is this: We have to be able to trust who we're meeting so we are safe, and to establish trust, we must know people are not faking their identity. There is a better, natural and user-friendly way to...

Welcome to Trust & Safety Mavericks. On this podcast you'll listen to topics related to trust and safety, identity, location technology, privacy and the mobile app experience. You will hear insights shared by experts from marketplaces, shared economy, delivery app and gaming app industries. The content is a mix of webinars we participate in, interviews and fireside chats with some of the most...