True Tales from Harrods

What does it really take to deliver world-class experiences at Harrods? In this episode, Jocasta Pana, Client and Private Services Director, takes us behind the scenes to reveal the power of collaboration, especially under pressure. From fast-paced peak seasons to everyday excellence, she shares how strong relationships and a culture of care turn moments into something unforgettable.

In this episode, we sit down with John Lacey, Director of Distribution at Harrods, as he shares his journey from growing up on a farm to leading distribution and logistics across the business. He reflects on the lessons that have shaped his leadership style, from work ethic and resilience to navigating change and uncertainty.

In this episode, we sit down with Anna Moir, Director of Food Retail & Restaurants at Harrods, as she shares her career journey and the excitement of stepping into her new role. She reflects on the first chapter of our Everyday Excellence campaign, Brilliant Basics, and how it’s brought to life through our colleague value We Take Pride.

In this episode, we sit down with James Moore, Head of Brand & Divisional Marketing at Harrods, to explore the power of brand and the doors it can open. James reflects on his journey, his priorities, and the deep sense of pride and responsibility that comes with representing our brand.