PSI Services
Tried and Tested Podcast
Welcome to PSI’s Tried and Tested Podcast, hosted by Isabelle Gonthier. Tune in every other Thursday for expert conversations on testing, credentialing, and assessment. Each episode explores industry trends, practical insights, and the real work behind high stakes testing, featuring leaders and practitioners shaping the future of the assessment industry.
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PSI Services
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Podcast website
Latest episode
Jul 9, 2026
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Episodes
Future-Ready Credentialing: Innovation, AI, and the ISACA Strategy with Kim Cohen 02.07.2025 39:20
In this episode of Tried and Tested, host Isabelle Gonthier welcomes Kim Cohen, Vice President of Credentialing at ISACA, for a deep dive into the future of certification in a rapidly evolving tech landscape. Kim shares her remarkable 30-year journey in the industry and how saying "yes" to opportunity shaped her career. The conversation centers on ISACA’s groundbreaking innovations, incl...
Driving Value Through Certification: Insights from the Automotive Industry with Rebecca Sutter 18.06.2025 42:29
What does it take to prove the value of certification in a changing industry, and how do you reconnect with a new generation of workers who aren’t convinced credentials matter? In this episode of Tried and Tested , PSI’s Chief Assessment Officer, Dr. Isabelle Gonthier, sits down with Rebecca Sutter, Chief Technical Officer at the National Institute for Automotive Service Excellence (ASE). Together...
Elevating Test Integrity and Access in Veterinary Credentialing with Amy Farmer 05.06.2025 29:57
In this episode of Tried and Tested , host Isabelle Gonthier sits down with Amy Farmer, Senior Director of Mobility at the American Association of Veterinary State Boards (AAVSB), for a dynamic conversation on striking the balance between accessibility and security in credentialing. Live from PSI’s Olathe, Kansas headquarters, Amy and Isabelle explore how AAVSB's program supports over 10,000 v...
Raising the Bar in Emergency Nursing: Inside BCEN’s Bold Vision with Janie Schumaker 22.05.2025 35:14
In this episode of Tried and Tested , host Isabelle Gonthier sits down with Janie Schumaker, CEO of the Board of Certification for Emergency Nursing (BCEN), to explore how strategic innovation, authentic leadership, and unwavering commitment to certification are shaping the future of emergency nursing. Janie shares her unique journey from bedside nurse to CEO, her belief in the life-saving impact...
More Than a Credential: The Human Side of Nursing Certification 08.05.2025 36:00
In this powerful episode of Tried and Tested , host Isabelle Gonthier sits down at the ABNS Conference with two influential voices in the nursing certification world: Dr. Kevin Letz , CEO of the American Academy of Nurse Practitioners Certification Board and President of the American Board of Nursing Specialties (ABNS), and Dr. Margaret Erickson , CEO of the American Holistic Nurses Credentialing...
Empowering Adult Learners: Inside New Mexico’s Adult Education Movement 24.04.2025 35:32
In this inspiring episode of Tried and Tested , host Isabelle Gonthier sits down at the COABE Conference with two powerhouse leaders in adult education from New Mexico: Dr. Amber Gallup, State Director of Adult Education, and Jamie Trujillo, Executive Director of the New Mexico Adult Education Association. Together, they explore how New Mexico is transforming its adult education landscape—tackling...
Navigating the Global Credentialing Landscape with Sierra Hampton-Simmons 14.04.2025 42:18
In this special Tried and Tested episode recorded live at the ATP conference in Orlando, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Sierra Hampton-Simmons, Vice President of Certification at PMI, to explore what it really takes to operate a globally trusted certification program. From starting out as a high school teacher designing her own tests to leading one of the m...
Beyond Job Task Analysis: How Competency Modeling is Transforming Credentialing with Dr. Manny Straehle 20.03.2025 36:25
In this episode of Tried and Tested , host Isabelle Gonthier, PhD, ICE-CCP sits down with Dr. Manny Straehle, President and Founder of Assessment, Education, and Research Experts, to explore the evolution of competency modeling and its growing influence on credentialing and certification. Manny shares his journey from clinical psychology to psychometrics, revealing how his passion for competency m...
The Power of Public Awareness in Certification with Kevin Keller 06.03.2025 28:27
What makes a voluntary certification truly valuable? In this episode of Tried and Tested , host Isabelle Gonthier sits down with Kevin Keller, CEO of the CFP Board, to explore the impact of public awareness campaigns on credentialing. Kevin shares the origin story behind the CFP Board’s It’s Gotta Be a CFP® campaign, the strategic decisions that led to its success, and how it transformed demand fo...
Modernizing Assessment with Innovation and Change with NCARB 20.02.2025 39:12
In this episode of Tried and Tested, host Isabelle Gonthier sits down with Jared Zurn, Senior Vice President of Programs at the National Council of Architectural Registration Boards (NCARB), to discuss how certification is evolving to keep pace with an ever-changing profession. Jared shares his journey from practicing architect to credentialing leader and explains how NCARB is rethinking its appro...
Rebranding for Impact: The Journey of Water Professionals International with Paul Bishop 06.02.2025 43:38
How does a credentialing organization rebrand successfully while maintaining trust, legacy, and mission alignment? In this episode of Tried and Tested, host Isabelle Gonthier sits down with Paul Bishop, President and CEO of Water Professionals International (WPI), to explore the transformative journey of rebranding from the Association of Boards of Certification (ABC) to WPI. Paul shares the motiv...
Embedding Equity, Diversity, and Inclusion in Assessment with Helen Coleman 27.01.2025 37:10
In this episode of Tried and Tested , host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Helen Coleman, Chief Operating Officer at ABRSM, to explore the critical role of equity, diversity, and inclusion (EDI) in assessments. As a UK-based organization with a rich history in music assessments, ABRSM serves a wide demographic of learners, including young candidates, and has embr...
Episode 19: Special Edition Episode: Shaping the Future of Credentialing and Assessment Security 09.01.2025 30:56
In this special live episode of Tried and Tested, recorded at the inaugural Credentialing Leaders Summit in Miami Beach, host Isabelle Gonthier dives into the rapidly evolving world of assessment security and innovation. Joined by an expert panel featuring Dr. Yermie Cohen, CEO of Memorang, Janet Garcia, CEO of PSI, and Wally Dalrymple, Chief Security Officer at PSI and ETS, this dynamic conversat...
Psychometricians in the Age of AI: Evolving Roles and Opportunities with Ada Woo 17.12.2024 30:41
Join Tried and Tested host, Isabelle Gonthier, as she sits down with Ada Woo, VP of Innovative Learning and Assessment Solutions at Ascend Learning, for an engaging conversation on the evolving role of psychometricians in an AI-driven world. Recorded at the E-ATP Conference in Berlin, this episode dives into Ada's inspiring journey from aspiring clinical psychologist to psychometrician, the impact...
The AI Revolution in Assessment: Innovation, Equity, and the Future of Testing with Jim Harris 04.12.2024 45:30
In this episode of Tried and Tested , host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Jim Harris, #1 international bestselling author and innovation thought leader, to explore the transformative impact of AI on assessment and education. From personalized, AI-driven assessments to addressing global doctor shortages through creative credentialing solutions, Jim offers fascina...
Transforming Test Development with AI joined by guest Dr. Yermie Cohen 13.11.2024 39:53
In episode 16 of the Tried and Tested podcast, host Isabelle Gonthier, Chief Assessment Officer at PSI Services, sits down with Yermie Cohen, CEO of Memorang, to dive into how AI is revolutionizing exam content generation and test development. Yermie discusses his journey from medicine to EdTech and shares insights on Memorang’s work in using AI to streamline content creation and enhance the relev...
The Value of Certification: Empowering Professionals in Healthcare and Beyond 24.10.2024 29:42
In Episode 15 of the Tried and Tested podcast, host Isabelle Gonthier is joined by Ginger Marshall , CEO for Hospice and Palliative Nursing Association (HPNA), the Hospice and Palliative Credentialing Center (HPCC), and the Hospice and Palliative Nurses Foundation (HPNF), and Heather Richards for a compelling discussion on the value and impact of certification. Ginger shares her journey from palli...
Balancing Innovation and Integrity: AI's Role in Test Security and Legal Implications with Marc Weinstein 10.10.2024 40:15
In Episode 14 of Tried and Tested , host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Marc Weinstein, Managing Attorney at MJ Weinstein Law, for a compelling discussion on the evolving role of AI in test security. Marc shares his journey from a prosecutor to a key figure in the assessment industry, offering valuable insights into how AI can transform test security while navi...
The Future of Assessment: A Conversation with Amit Sevak, CEO of ETS 26.09.2024 31:50
In this exclusive episode of the Tried and Tested Podcast, host Isabelle Gonthier, sits down with Amit Sevak, the visionary CEO of ETS, to explore the future of the assessment industry. As the leader of one of the world's most influential assessment organizations, Amit provides an in-depth look into how standardized testing is transforming in response to rapid changes in education. From the ri...
Engaging Test Takers: Social Media Strategies That Work with Lori Tinkler 12.09.2024 37:24
Join us for Episode 12 of the Tried and Tested podcast where host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Lori Tinkler, CEO of The National Board of Respiratory Care (NBRC), to explore the power of social media in connecting with test takers and the broader credentialing community. Lori shares her journey into the assessment industry and reveals why social media became a...
The Evolving Role of Psychometricians in the Age of Tech and AI 30.08.2024 38:54
In this insightful episode, host Isabelle Gonthier, Chief Assessment Officer at PSI, sits down with Liberty Munson, Director of Psychometrics at Microsoft, to explore how the field of psychometrics is being transformed by technological advancements. Liberty and Isabelle explore the exciting opportunities that AI and machine learning are unlocking for psychometricians, as well as the challenges of...
The Impact of Going Global for Credentialing Programs with Frank Perna, NAHQ 09.08.2024 31:39
In this episode of the Tried and Tested podcast, Isabelle-, is joined by Frank Perna, Director of Certification at the National Association for Healthcare Quality (NAHQ). Frank brings over 15 years of credentialing experience to the conversation, sharing his expertise in managing and overseeing certification programs across various industries. Together, Isabelle and Frank explore the complexities...
Exploring the Future of AI in Assessment with Kara McWilliams 01.07.2024 27:02
Join us for episode 9 of the Tried and Tested podcast with host Isabelle Gonthier, PhD, ICE-CCP and special guest Kara McWilliams, PhD. Kara is the Vice President of Product Innovation and Development at ETS, an organization at the forefront of AI in the assessment industry. In this compelling conversation, Isabelle and Kara dive deep into the current and future application of AI in assessment, hi...
The Value of Accreditation with Ibi Layi-Ojo and Denise Roosendaal 14.06.2024 38:40
In this episode of the Tried and Tested podcast, host Isabelle Gonthier is joined by Ibi Layi-Ojo, Director of Examinations at CFP Board and Denise Roosendaal, Executive Director at the Institute for Credentialing Excellence (I.C.E.) to explore the world of accreditation for testing programs. They discuss the motivations behind seeking formal recognition for testing programs and the significant be...
Rising Stars in Credentialing: Celebrating NextGen Award Winners Jessica Dangles & Pamela Ing 20.05.2024 38:38
Join host Isabelle Gonthier, PhD, ICE-CCP in this special episode of Tried and Tested as she chats with the winners of the 2023 ICE NextGen Professional Award, Jessica Dangles, MBA, MS, PMP, and Pamela Ing, PhD, ICE-CCP. Jessica and Pamela were recognized as two exceptional individuals making waves in the credentialing field by demonstrating a commitment to developing the essential skills for succ...
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