Travel Agent Achievers Podcast

As a travel business owner, just booking travel has its complexities. Then add in that you are also a Social Media specialist, content creator, Financial Controller, Administration Assistant and the list goes on.    This year our goal for you and us as a collective, is to have efficiency, be prepared and take action in our business. Efficiency being key. Ensuring we do the things we need to to con...

Have you ever tried googling yourself? What did you find? Is there anything travel-related there? Will people instantly know that you are a travel business owner by just looking at the search results? If not, then why not work to make yourself known this year, by positioning yourself as the expert.   In this episode, I talk about content creation. And why I believe it is one of the best forms of m...

It's time. Time to Learn from the past and move forward. Really you ask? Well, In my opinion, we don't have any other choice. As business owners, no one ever said the road would be easy and we do what we love for a reason. Owning a travel business has its current challenges, though this is also an exciting time as we move into a new year. In this episode, I reflect on the year we had - but not in...

You know that spring in your step you may get after a coffee in the morning? Or the drive to power through your to do list or action list each day?  Do you still have that? Or is it lacking at the moment and you are wondering what is going on…..  I was recently talking with my Mum (a chaplain and counsellor) about the loss and feelings that I was having and I was hearing within the travel agent Ac...

Do you want to get yourself known, but not sure how to do it? Known as in, have media exposure that can help build your business? If you want to build your personal and business profile, I have an absolute treat for you in this podcast episode!  I firmly believe that you are already the expert in what you do as a travel professional. You know how to book travel, take care of your clients and you a...

Over the last 6 months, I have shared my journey with you. How my team and I have worked through the struggles, challenges and moments we faced. As a team and also individuals.  I want you to hear, that you are not alone.  With support and guidance you will come through this time stronger and more resilient than ever.  The roller-coaster that has been will come to an end and hopefully, you will ha...

Writing comes naturally to some people. Others the words are harder to come by and especially when you have to write about yourself. Argh.  Emily and Ros dive into the world of copywriting this week and as you will find out, there are things that we ALL need to write about and the specific pages we should have on our website to ensure we attract the right clients to our very own niche.  Whether yo...

Have you changed your perspective on things lately? Last weeks episode really resonated with so many of you. It was like a fresh wave of fear, anxiety and frustration came out of nowhere. Was there something happening in the cosmos? I don't know. But do know how it shook a lot of us. I'm currently working with an amazing bunch of Travel Consultants in the 6 Week Rebuild your travel business progra...

We all experience tough times. We all have bad days. When do you allow yourself or give yourself permission (or I will if you need someone to give it to you) to take care of yourself?  It feels like we have regressed a bit this past week with changes, cancellations and refunds coming around again, I wanted to address the issue of taking care of YOU! Letting yourself know it's ok to feel all the fe...

As travel business owners, it is crucial for us to know how to handle our finances or know the right people to talk to to help us. In this episode, we will be talking about money and business finance. Now is really an important time for us to be getting a handle on knowing our numbers.   Do you trust, know and really like your accountant? Victoria and Ros discuss the importance of the relationship...

A Knock from a travel client recently made me think deeply about the future of our roles as travel advisors. I still remain optimistic and positive we will get through this time and know our role is valuable. There are a few things though that have worked for me in the past that I want to help you with in your travel business. This week I share with you a conversation I had with a now ex-client (a...

Imagine working with your favourite people. People who become your biggest advocate in business. Those who time after time make your life easier, more enjoyable and are less stressful than others.  Knowing and understanding our IDEAL clients helps get more leads and more business.  Why?  Because once you understand whom they are, you can 'talk' to them much easier than someone that you know nothin...

Do you have a love and hate relationship with social media? Social media is really just one component of our marketing strategy however, it can sometimes be overwhelming. Posting consistently, thinking of what content to post and where to find the details that we can share.  This is just the tip of the iceberg and it can be overwhelming. I feel you. In my experience, some of the overwhelm from soc...

No one ever said having a business is easy, but sometimes that saying just doesn't help either.  This episode was hard for me to release, but at the same time, I knew it needed to be said. I am honest, open and transparent with you and as a leader and mentor in the travel community, I wanted to show you that I am walking with you during this tough time.  The last 6 months have gone so fast, no one...

Raw, real and practical. Tina Tower is one of those people you come across that you can easily relate to. She is fun to be around, but also strong when you need to hear something tough. She is a go getter in business and life.   Starting out in tutoring and building a multimillion dollar business before selling it, she knows that you need a good coach and also continue to learn in order to grow. ...

We all know that automation is key to our businesses' growth. However, we can't just leave personal contact and connections behind.  Connecting with clients is a huge component in the sales process and we have talked about this a lot over the last couple of months. Even during the tough times! Being present and letting them know that we are there for them. What platforms do you use in doing this?...

Its time to get out of the tracksuit, put on some button up pants, because we are going to regain your mojo and start moving forward - rebuilding you and your travel business.  I am a factual and constant learner. I listen, read, surround myself with people that motivate and encourage me. It can take a little shove, but I take action. I trust my instincts. This episode I get a little personal. Wha...

Starting, growing or managing a business doesn't just automatically happen. You have to work for it to grow. You have to take action. Hoping your business will weather tough times is like sticking your head in the sand and expecting a different path when you come back out. It isn't like that and I know you know that. The world according to travel is still changing and I know, we are all starting t...

For many years, to receive and hear words of praise or thanks gave me an awkward feeling. It was always unexpected. I may need therapy. In our line of work, the most common form of feedback is negative! "My flight was cancelled." "I didn't get the King Bed" or "the view, my room smelt funny" I know we try to be perfect, and create the 'dream' our clients want, however we aren't always able to achi...

From what I have experienced over the years, the majority of those in the travel and tourism industry are 'people pleasers.' We are genuine in that we like and enjoy taking care of others.  We are lucky that being in travel, we get to share the exciting and fun experiences with our clients, though right now, who's looking after you?  I'm hearing and seeing those that I love in this industry as wel...

The Travel and Tourism industry needs to come even closer together than ever before.  We are stronger together. We know this time will pass and people will want to travel again. This episode isn't about being perfect. It is about ensuring we are staying true to who we are, being visible to clients and the end consumer. It's time to get SCRAPPY. Progress is better than perfection in times of crisis...

A few years back, we were all worried about losing our jobs and our careers because of the internet. Clients learned about Expedia and other "Online Travel Agencies" (OTA) and would no longer want to book with a travel advisor. There was so much fear in the travel industry that time. Do you remember this?  We also have that fear right now in relevance to the widespread of the CoronaVirus however,...

This is a crazy time worldwide, so much fear and panic and hysteria. Being in travel, as a travel consultant or travel agent, we are likely to wear a tough few months ahead. This episode isn't to scare you, it's to help prepare you.  You are in the travel industry for a reason. This is, like any other career or job, going to weather tough times. Now you need to think about your clients, your own h...

This week, not only is Thanksgiving being celebrated in the USA, but the American specials also kick in for Black Friday and Cyber Monday. In Australia we don't usually celebrate these, however, specials and deals have been flooding my desk all week and I think the Australian market is becoming more accustomed to these sorts of promotions. So we are jumping on the bandwagon too.  A short term prom...

Systems just don't sound like a sexy or fun thing to do. I get it, I thought the same. However, when a staff member recently left my employment, boy was I glad that we had set up systems to know what happened in that role and also how to do each part of the role.  When we broke it down, the travel booking process is also a system, even though I fought this for a long time. Every client is an indiv...