Travel Agent Achievers Podcast

People Don't Buy Travel. They Buy How You Make Them Feel Travel isn't logical. It's emotional. Clients don't book a holiday because they need a flight, hotel or cruise. They book because of what that experience represents: connection, memories, celebration, adventure, confidence and time with the people they love. In this episode, Ros explores the H.E.A.R.T framework and shares why some of the bes...

Have you ever felt criticised for growing your travel business? Perhaps you've won an award, launched a new service, started charging professional fees, hired a team member, spoken on a stage, built a niche or increased your visibility online. And then the comments start. In this personal episode, Roslyn Ranse shares a recent experience that sparked an important conversation about criticism, judge...

Repeat and referral clients are one of the most powerful ways to build a sustainable travel business, yet many travel advisors still feel uncomfortable following up, asking for referrals, or staying visible with past clients. After recently speaking at Travel Agent Forum in Las Vegas, Roslyn Ranse shares the biggest insights and conversations that came from her keynote session on repeat and referr...

In this reflective and thought-provoking episode of the Travel Agent Achievers Podcast, Roslyn Ranse shares powerful insights from the recent International Travel Agent Achievers Retreat in Cebu, along with lessons from speaking internationally across New Zealand, Fiji, Las Vegas, and the USA. This episode explores the difference between being "busy" in your travel business versus intentionally le...

In this episode, Roslyn Ranse is joined by Sahara Rose De Vore, Founder and CEO of The Travel Coach Network, a global community focused on bringing a more human-centred and emotional approach to travel. Together they explore how travel professionals can deepen client relationships through intentional conversations, personal branding, and understanding the emotional drivers behind travel. Many trav...

What can learning archery teach you about running a travel business? In this episode of the Travel Agent Achievers Podcast , Roslyn Ranse shares a personal story about stepping away from work, trying something completely new, and the unexpected lessons it revealed about business growth, asking for help, and the power of community. After recently discussing body burnout, Ros took time away from her...

As we move into 2026, many travel advisors and agency owners are quietly running on empty. Not because they don't love what they do, but because their bodies are carrying years of prolonged stress, responsibility and pressure from running a travel business through constant change, disruption and recovery. In this episode of the Travel Agent Achievers Podcast, Roslyn Ranse is joined by Filipa Belle...

In this episode of the Travel Agent Achievers Podcast, Ros is joined by Christine Corcoran , confidence coach and best-selling author of Turn Impostor Syndrome into Your Superpower . Together, they explore why imposter syndrome shows up so strongly for experienced professionals, particularly travel advisors navigating pricing conversations, client objections, leadership and growth. Rather than try...

High-touch service doesn't happen by accident. It's built through systems, boundaries, and smart decisions behind the scenes. In this episode, Roslyn is joined by Ali Raymer, a senior travel advisor based in the US with Picture This Travel, for an honest, advisor-to-advisor conversation about what it really takes to deliver a personalised client experience while managing a high volume of bookings....

In this episode of the Travel Agent Achievers Podcast , Roslyn is joined by email marketing specialist of Moxie & Forth, Kaytee Fisher to unpack what it really takes to build an email system that converts without overwhelm or burnout. Kaytee shares why email marketing remains one of the most powerful and underrated sales tools for travel advisors, how consistency beats perfection every time, and w...

This year isn't about doing more. It's about knowing what's actually working. In this solo episode, Roslyn kicks off 2026 by sharing a calm, CEO-level approach to KPIs and how travel advisors can use them to gain clarity, reduce overwhelm, and make confident business decisions. Rather than tracking everything or chasing vanity metrics, this episode focuses on the small set of numbers that genuinel...

In this episode, Ros chats with Facebook and Instagram Ads Strategist Natalie Alaimo about how travel professionals can use paid ads to increase visibility, attract their ideal clients, and grow their business sustainably. They discuss the difference between visibility and conversion, how to balance organic and paid strategies, what it takes to attract ready-to-book leads, and how small-budget adv...

Recent research released shows an area in travel, that has a unique opportunity right now. Family and multigenerational travel. The research I read showed that currently only 19% of families book through a travel advisor even though 92% plan to travel this year! In this episode, Ros explores the data behind this gap and what it means for you as a travel professional. Discover how to communicate yo...

In this inspiring episode, Ros sits down with long-time friend and award-winning itravel advisor, Lyndall Collins, to talk about what it really means to build a travel business that grows and adapts with life. With over 30 years in the industry and more than 14 years running her own successful home-based business, Lyndall shares her journey from starting out in retail travel, to raising her daught...

In this spontaneous and heartfelt conversation, Ros chats with long-time Achievers member Holly Velardo, founder of HollyDay Travel, about the power of systems and how they've been the foundation for her business growth. Holly opens up about her early struggles: late nights, juggling five children, and doing everything herself to now running a thriving business with a team of five. She shares how...

Most travel advisors don't want to think about systems. They want to focus on clients, marketing, or the fun side of travel. But here's the truth: it's the unsexy work behind the scenes that builds the strength of your business. In this short episode, Ros shares why we often avoid the tasks that feel boring or hard, and how leaning into them can free up your time, increase referrals, and create a...

What's it really like being married to a travel advisor? In this personal episode, Roslyn sits down with her husband, Clint, to share the real-life ups and downs of managing business, family and travel as a couple. From navigating time zones and guilt trips to bucket list dreams and business dinners on their anniversary, this episode shines a light on what it means to build a business and a life t...

In this milestone 100th episode of the Travel Agent Achievers Podcast, Ros takes a heartfelt detour from the usual business chat and invites a very special guest to the mic, her 10-year-old son, Jackson. With honesty, humour, and a good dose of sarcasm (from Jackson, of course), they chat about what it's really like growing up with a mum who's a travel advisor, mentor, and business owner. From com...

Feeling overwhelmed trying to do all the things in your travel business? In this episode, Ros chats with her General Manager, Redrose, about knowing when it's time to get help. With years of experience in outsourcing, offshore recruitment, and managing global teams, Redrose shares real-world advice on spotting the signs of burnout, how to start outsourcing with confidence, and what tasks travel ad...

Is your travel business off track? Or just ready for a reset? In this mid-year reset episode, travel business mentor and coach Roslyn Ranse shares strategies to refocus your goals, overcome cash flow challenges, and finish 2025 strong. You'll discover how to shift your mindset, structure your systems, and turn Q3 into the most impactful part of your year. Whether you're a travel advisor, agency ow...

AI isn't here to replace travel advisors, it's here to support you. In this episode, Ros chats with travel researcher, futurist, and AI strategist Bronwyn White about how to use human-first AI tools to streamline your content, save time, and attract high-value clients. With over 30 years in the industry (Qantas, Google, Tourism Australia), Bronwyn shares: How AI can save you hours on marketing Wha...

In this episode of the Travel Agent Achievers Podcast, I'm thrilled to welcome Claire Baines, CEO of Hands Across the Water and an absolute powerhouse when it comes to creating experiences that truly matter. Claire isn't your typical travel professional, but her journey from the world of corporate events to leading one of the most impactful experience-based charities is nothing short of inspiring....

In this deeply inspiring episode of the Travel Agent Achievers Podcast, Ros welcomes Peter Baines OAM, a remarkable leader whose journey from crisis zones to creating a life-changing legacy will leave you feeling motivated and hopeful. Peter shares his incredible story, starting as a forensic investigator responding to some of the world's most devastating disasters, including the 2004 Boxing Day t...

Burnout, boundaries, and building a business you love. In this episode of the Travel Agent Achievers Podcast, I'm joined by Sammi Jaeger. Life strategist, business consultant, and creator of the "Fuelled Up Life" framework. Sammi shares her journey from burnout to rebuilding a values-led life and business, and her insights are something every travel advisor can benefit from. We talk about: Recogni...

Are you feeling torn in all directions in your travel business? Wearing all the hats from sales and marketing to admin and client service? You're not alone, and in this episode, Ros is diving into what she'd focus on first if she were starting her travel business all over again. From building solid sales foundations and understanding your ideal client, to avoiding time-wasting distractions and lea...