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As the economy begins to kick back into gear, businesses will feel the impacts of the pandemic for some time. On this episode, Blue Prism’s Brad Hairston talks with Moshé Dickerman , an expert principal within Bain & Company ’s automation center of excellence, who explains how companies across all industries will be utilizing the digital workforce as a cost reduction lever post COVID-19.   Her...

The Blue Prism Cloud offers a digital workforce with rapid-deployment of advanced AI and management functions, but it’s all about the outcomes that the organization is driving. Whether that means speed-to-market, integrated AI to support intelligent digital workers for accomplishing advanced operations, or scaling to meeting the heavy demands of the organization’s workload, Blue Prism Cloud delive...

Healthcare provider organizations are under huge pressures to support a pandemic as well as the standard load of health-related issues presented by patients. With information privacy requirements, provider credentialing validation, and revenue-cycle claim issues, clinics are struggling to keep up with the overwhelming demand that corresponds to delivering high-quality healthcare.   Kevin Dunnahoo...

Digital workforce automation can seem overwhelming, technically prohibitive, and potentially costly to bring on board.  Many companies may wonder: What are the benefits? Do they really justify the investment? And if so, how should we create the digital toolkits we'll need to get started with a digital workforce? Bruce Mazza , Global Vice President of Technology Alliances at Blue Prism, joins u...

Digital workers are being adopted in organizations across the globe, but how will employees respond to their new co-workers?    In this episode, Eric Maloney explores the impact of this new digital workforce on the various generations of employees from Gen-Z through Baby Boomers.   Here’s what we talked with Eric about:   * Each generation handles change and employee interactions differently from...

The global pandemic is highlighting the need for a hybrid workforce consisting of both human and digital workers.   On this episode, Blue Prism’s Brad Hairston talks with Mark Howard , a leader in the public sector practice of the global advisory Alvarez & Marsal , who explains how government agencies at all levels are positioned to embrace the digital workforce opportunity.   Here’s what we t...

A crisis happens. You need a taskforce immediately. But is your team ready and available? If not, you'll be left searching for the people and data you need to make effective decisions. RPA and the digital workforce can provide that surge capacity.  But what can the digital workforce handle? How can it assist during a crisis? On this episode of Generation Digital Workforce, Dr. Dale Meyerrose ,...

Scalability stopped being just a business buzzword when COVID-19 hit the scene.  Even the most sophisticated supply chains couldn’t keep pace with daily needs we used to take for granted – toilet paper, bleach wipes, Purell, meat. Unemployment claims overwhelmed government systems.  Blue Prism’s Innovation Center is dedicated to tackling trillion-dollar problems like these using ingenuity, imagina...

Robotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy.   On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and...

The global pandemic is exposing operational risk and driving the need for more automation across all industries. On this episode, Blue Prism’s Brad Hairston talks with Jim Shand, a leader in the automation practice of the global advisory AlixPartners, who explains how companies are re-thinking their operating models post COVID-19. Here’s what we talked with Jim about: * How the pandemic is driving...

Everybody makes RPA sound easy and exciting, but many companies are struggling to prove its ROI.  Why is there a discrepancy between the buzz and the results? Why are some companies having great success while others start up and stall out? What are the pitfalls folks are missing? And how can we ensure success with RPA? On this episode of Generation Digital Workforce, Dan Segura , US Enterprise Sal...

Adoption of a digital workforce within insurance carriers has been inconsistent, with one carrier experiencing significant positive impact while other carriers are still dabbling with the concept.  On this episode, Blue Prism’s Michael Marchuk talks with Sanjay Kaniyar, a partner with McKinsey & Company, who explains how strategic thinking will lead this industry to see intelligent automation...

"Look for the helpers."  That's what Mr. Rogers of PBS fame said his mother told him to do during a crisis. In the spirit of Mr. Rogers, we went looking for the helpers who are on the digital frontlines during the COVID-19 crisis.  You know what we found? There's innovation happening all over the place right now. On this episode of Generation Digital Workforce, host Lisa Hackbart...

The Oil & Gas Industry has been one of the late adopters of digital workforce technology. On this episode of the podcast, Blue Prism’s Brad Hairston talks with Sean Jump, a seasoned oil & gas advisor from Sia Partners, who explains why this industry is now poised to make a big move into the world of intelligent automation.  The podcast covers the following topics:   Why the oil & gas i...

When you're configuring your automation, you need a blueprint because a blueprint will tell you what you're building. Once you've decided which process you want to automate, you also need a process to follow. And when you create requirements for automated processes, you'll want to generate a requirements document for future reference.   So if the process is so important, what are t...

Robotic Process Automation (RPA) first became a business strategy nearly a decade ago. Industries have been slow to accept RPA, however, but the trend is now moving toward a blended workforce of digital and human workers.   Over the next decade or two, what will the evolution of human workers, digital workers, and careers look like?  On this episode of Generation Digital Workforce, we invited Benj...

Blockchain is a hot topic that has been swirling around in several industries, but what is it and what is its connection to intelligent automation? Is this all just about Bitcoin or Ethereum and digital currency or is there really a business benefit that can be realized with the help of RPA?  On this episode of Generation Digital Workforce, Michael Marchuk talks with Eric Maloney, Advisory Partner...

Going back to the cotton gin, there's been an evolution of work, an effort to make things more efficient. In recent years, that evolution has given us Robotic Process Automation (RPA). If your company has implemented RPA already, how do you know where you are in the automation process and where you could be going next?  On this episode of Generation Digital Workforce, Bart Peluso , Senior Vice...

Some companies now employ hundreds or even thousands of digital workers. How can an organization that's just starting out with automation get to that point? What's the maturity curve for a company that wants to build a digital workforce?  We live in a world of high expectations and quick returns, but to transform the way that organizations do business with human laborers versus digital lab...

Jon Walden and Michael Marchuk from Blue Prism discuss how an enterprise-grade digital workforce integrates with a human team to create a unified workforce to accomplish the goals of the organization. Rather than limiting the organization’s resource pool to just humans, the digital workforce opens up new possibilities for fulfilling the objectives of the business in a new way.    While there are m...

AI is on the tip of everyone's tongue when they talk about the future of work … or the future of anything, really. But AI is such a vague term. It means different things to different people, and its meaning evolves over time.      Machine learning experts understand AI, but what about the rest of us. Is there an Introduction to AI course for normal people?     On this episode of Generation Dig...

There's a misconception going around that automation equals job loss. That can be true, of course, but often, automation gives people the opportunity to skip the boring parts of their jobs and do what they signed up to do in the first place.      But what if your company has automated parts of your job and you still find yourself doing manual entry? Maybe you need a COE.     On this episode of...

Working between 2008 and 2015, a handful of innovators configured the robotic operating model to roll out the digital workforce at scale. On this episode of the podcast, we talked to one of those innovators about his predictions for what the digital workforce will look like in the next 24-36 months. Neil Wright, the pioneer and market leader in Robotic Process Automation, predicted: * Thousands of...