Transform NOW

Faethm’s AI and SaaS platform delivers data and insights that describe the impact of the Fourth Industrial Revolution in every industry in 152 countries and on 2 billion people. As a Technology Alliance Program partner of Blue Prism, Faethm uncovers data-driven insights on a client’s workforce to support the case for process-automation driven digital transformation. . On this episode, Blue Prism’s...

The shared services concept has been around for a very long time, but advances in intelligent automation and the realities of the pandemic are currently driving significant change in this area.   On this episode, Blue Prism’s Brad Hairston talks with Cody Chenault from Alvarez & Marsal’s CFO Services practice who explains how and why it is the appropriate time for companies to re-shape their appro...

When building an RPA program, it is not enough to go out to the market and find people, you also have to train and mentor them. It's also not enough just to have great resources, you also need to have a fantastic model for them to operate in. It's not easy.   How can you successfully onboard a digital workforce?   In this episode of Generation Digital Workforce, we talk about that with Sha...

On this episode of Generation Digital Workforce, Ed Gower , Solution Consultant Leader at Bizagi, Mark Shivers , Founder and CEO at Ignite IPA, and Matt Parsons , Practice Director at Blue Prism, talk about our robotic operating model and executive support for intelligent process automation.   Here is what Ed, Mark, and Matt discuss: * Getting the IA journey right isn’t about starting with AI or M...

Since the outbreak of COVID 19, countless state and local agencies are bending under mounting pressure to serve their constituents. Most notably, a surge in Medicaid claims has followed a drastic uptick in unemployment across America. States are struggling to keep up with this influx of claims as they try to address backlogs caused by antiquated backend systems. It's a vicious cycle to verify...

Legislation around workforce protection during the pandemic continues to evolve, and more changes are coming in September.   The first impact was felt in processing applications and reacting to customer demands. Humans and digital workers inside banks were processing and activating the loans and forbearance programs. It was a huge undertaking, and it isn't behind us yet.   Five million loan re...

A lot of us are drawn into technology careers, because it's easier to work with machines than it is to work with humans. But if you want to lead people, you have to meet them face to face, work beside them, and communicate with them. All of that is hard to do digitally.   On this episode of Generation Digital Workforce, we talk with Walt Carter , Chief Digital Officer and CIO with Homestar Fin...

Attended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.    Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.   On this episode of Generat...

As an industry, RPA has been around for about a decade, but we still only see a few businesses using it. Why is it still so small? Is it too late to jump on board with RPA? And if not, how should businesses get started?   On this episode of Generation Digital Workforce, Paula Carneiro and Amahl Williams of WonderBotz talk about how to evolve your finance department with intelligent digital workers...

On this episode, Blue Prism’s Brad Hairston talks with Art Barrios and Pete Koltis from Alvarez & Marsal’s Technology Services practice who explain why it is critical to embrace and accelerate the transformation agenda in the near-term.  . Here’s what we discussed with Art and Pete: * The definition of the transformation imperative * How the pandemic has changed the transformation landscape *...

Want to save $736,800 in development work? Here's how one company did it using Blue Prism's Digital Exchange (DX)...   They downloaded 921 assets from the DX. The typical DX asset will save about 8 hours of work (some save as much as 36 hours!).     8 hours x 921 assets = 7,368 hours of effort saved.   At $100 per hour for a citizen developer, that's $736,800 that this one company save...

Sustainable digital transformation involves much more than a plan to implement new technology. Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team a...

While the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation.   On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not...

On this eight-minute episode of Generation Digital Workforce, Danny Major, Chief Technology Officer at Blue Prism Cloud, answers frequently asked questions generated by our community of users.   Here are the questions Danny answered: * What trends are we seeing within the modern workplace? * What industries are we seeing adopt and embrace new types of technologies and new ways of working? * What t...

We are currently living in the era of Industrial Revolution 4.0 - the Age of Intelligence. However, all signs point to the fact that we’ve reached the precipice of Industrial Revolution 5.0 - Autonomous Automation.   On this episode, two members of Blue Prism’s Advisory Team, Brad Hairston and Eric Maloney, discuss the onset of Autonomous Automation and its implications for enterprise organization...

Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.   In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be lo...

What would make it easier to develop automations? How can we apply intelligent automation to improve the life of the RPA developer? On this episode of Generation Digital Workforce, Eric Wilson , Director of Partner Integrations for Blue Prism's Digital Exchange, discusses what his team is doing to build new assets for the Digital Exchange. Assets such as Sergei, a digital worker capable of int...

As organizations adopt a digital workforce to support automaton, leadership must consider the implications on people over the long term.   In this episode, Michael Marchuk talks with Kathie Topel and Ken Thomas from Protiviti about building plans and metrics that will help the organization communicate to their employees but also assist these employees with accepting the changes and embracing the f...

During the quarantine situation, our family has been watching all the Marvel movies in chronological order. We just watched The Avengers: Age of Ultron. So the whole robots-coming-to-life thing is very real. It's real at Blue Prism, too, but fortunately, not as scary.   The lesson works, though: When automation becomes fundamental to your business, you have to govern it well. That's why we...

Healthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.   McKinsey’s Prashanth Brahmandam explores a number of these issues and provides some strategic steps that healthcare providers can take to improve the...

You're a woman. You just got an amazing career opportunity in RPA. You're fired up. Then someone said, "It's just because you were in the right place at the right time."  Don't believe it. You were in the right place at the right time because you put yourself in the right place at the right time. Everything you do on a day-to-day basis in your career and in your personal...

Digital transformation is often associated with the Chief Information Officer and/or Chief Digital Officer roles. However, in many companies, the Chief Financial Officer is often best positioned to sponsor and/or lead digital initiatives, such as automation.   On this episode of Generation Digital Workforce, Blue Prism’s Brad Hairston talks with Michael Ovalles and Mukesh Shah from FTI Consulting...

On this episode of Generation Digital Workforce, Matt Parsons , Enterprise RPA Practice Director, brings his friend Mark Shivers , Founder and CEO at Ignite IPA. Together, Matt and Mark do a deep dive on the benefits of the Robotic Operating Model.    Mark shares why using the ROM isn't optional and the technical department you'll create for yourself if you don't start out right with t...

In the 1770s, a Hungarian inventor named Wolfgang von Kempelen developed a machine he called the Mechanical Turk, a mechanical skeleton dressed in traditional Ottoman garb that had the ability to play chess. It was the artificial intelligence of its day.   But the Mechanical Turk had a secret. It used the ultimate neural net — the human brain. There was actually a human chess player hidden inside...

Human beings have roles beyond their activities. They need performance reviews and access to buildings, for instance. They have careers. Humans have a complex identity. What about robots?    Robots are created and destroyed far more quickly and far more simply than an individual's employment is created and destroyed. Which leads to questions: How is this entity being created? How is it achievi...