Trade Tales

Courtney McLeod's early encounter with a take-charge client left her project in ruins—and almost derailed her firm’s growth. The story of her rebound is a masterclass in taking steps to secure your clients’ trust before it’s too late. On this episode of the podcast, she shares how her first showhouse experience provided her business with an unexpected lifeline, why she always asks clients to defin...

Miranda Cullen felt like she cracked the code to no longer leaving money on the table when she created a new business model that could make a profit on time billing alone, which meant that her firm wouldn’t have to turn away inquiries for small jobs. Then, she realized the concept had that potential to expand far beyond her firm. On this episode of the podcast, she shares how separating from her b...

At a certain point in his firm's journey, Dane Austin decided to abandon the pressure for perfection and instead tell clients the truth about the design process—the good, the bad and the ugly. By restructuring his business around a radically transparent approach, he’s transformed the design process for his clients, his employees and finally, himself.  This episode was sponsored by Universal Furnit...

Regan Baker has a unique claim to fame: she’s hired three of her former clients as employees. On this episode of the podcast, she explains why they all wanted to work for her once their projects wrapped, and how they each brought invaluable insights from other industries that turbocharged the business’s growth. She also shared what it feels like to step away from the work you love in order to expa...

For years, Kevin Isbell was the right-hand man for top interior designers from coast to coast. Eventually, it came time to take what he’d learned and embark on a new journey at the helm of his own firm—a sink-or-swim moment that revealed just how daunting the route to design leader can be. In this episode, he shares how he found his footing as design principal and enlisted a support system to help...

When Noz Nozawa left her 9-to-5 marketing job to start her design business, she took a major gamble with her career. It was in that precarious state that the San Francisco designer grabbed hold of what she could control, namely by tightening her purse strings. The firm’s slow, incremental growth worked to a point—until suddenly, Nozawa switched gears. In this episode of the podcast, she tells host...

In the earliest days of Bria Hammel’s design business, landing a partnership with a construction firm offered her what every fresh designer dreams of: the chance to build a business with the certainty of a steady stream of projects coming down the pipeline. Of course, the firm eventually reached a point where letting go of that safety net was the only way to vet and choose a more specific clientel...

Katie Vance kicked off the current phase of her career a decade ago, as the sole interior designer at an architecture firm. Since then, a lot has changed—largely thanks to Vance’s efforts to oversee the practice’s transformation into a thriving design-build studio. In this episode, she explains how that shift fostered an affinity for risk-taking that carries through to this day. This episode was s...

Ahmad AbouZanat’s early design gigs took him from Beirut to Houston and back again, before he finally settled in New York to launch his own firm. When a series of setbacks knocked his business off track, he almost folded the venture. Instead, he decided to double time his operational efforts and find new ways to put his firm on the map. This episode was sponsored by The Savannah College of Art and...

Kelly Collier-Clark scaled up her business quickly, tackling full service projects, e-design, real estate services and podcasting in short order, all while juggling a full-time job. Then the pace began to pick up—and suddenly, her business began to feel like a many-headed monster. As she reckoned with how to move forward, she realized she would have to reconsider the reason she launched her busine...

Katie Monkhouse’s firm was moving along at a rapid pace—taking on new employees, new clients and new real estate before she even had a chance to envision its future. To keep the situation from spinning out of control, she enlisted the help of a business coach and soon came to a realization: in order to move her firm forward, she’d have to look inward first. This episode was sponsored by The Shade...

Christine Vroom embarked on her design career at the ripe age of 16, and stuck with it through job detours and personal struggles alike. After recovering from a mental health crisis, she took on her biggest challenge yet: building a healthier design process— without sacrificing her firm’s upward climb. This episode was sponsored by The Shade Store and Mitchell Gold + Bob Williams . LINKS Christine...

Byron Risdon has always known how to rise to the occasion—whether it was landing his first design job with no prior experience, or launching his business in a week’s time to take on his first solo project. Now, as he grows his firm, he’s letting go of the guilt that comes with no longer working overtime, and is instead learning to embrace the art of slowing down. This episode was sponsored by Univ...

When Sarah Goesling entered the design industry, she was intent on learning it all: from plumbing to project management, no aspect of the job was too challenging to take on. After launching her own firm in 2019, she maintained the same ethos. In this episode, she shares why she’s unwilling to settle into a comfortable routine with her business, how she’s creating a company culture that fosters gro...

Pure Salt designers Aly Morford and Leigh Lincoln were always on the same page when it came to interiors. In building out their portfolio and executing early designs, it was smooth sailing. When it came time to confront the bigger decisions necessary to building their business, they started to hit their first roadblocks—overcoming them would not only make their partnership stronger, but unlock new...

Jenny Wolf spent nearly a decade at her dream job before realizing her true passion was for design—so, she decided to go back to square one and start a new career. Then, years after launching her own firm, she felt the calling to pivot once again. This time, she would have to get strategic about structuring her existing business in order to make way for something new. This episode is sponsored by...

Even though Eva Bradley and Alicia Cheung Lichtenstein grew up halfway across the world (hailing from Switzerland and California, respectively) their first encounters within the walls of a lauded San Francisco design firm made it clear that they were destined to be working partners. After departing to start their own business, their two-person design process proved to be seamless. They’d fallen in...

Nina Magon entered the interior design industry with an instinct for the business side of things—whether it was employing her design school professors to pitch in on projects for her just-launched firm, or later using her rooky status on a design TV show to scale up her portfolio. As her firm enters the next phase, she’s focused on finding ways to shape up her team and her business’s back-end to p...

Erin Gates has a special talent for identifying untapped potential: She started her own firm geared toward young professionals in Boston in 2007, finding great success among an underserved clientele; she was also an early design blogger, part of a shift that would transform the design industry (and send her own career skyrocketing). In this episode, the Wellesley, Massachusetts–based designer expl...

Rachel Halvorson started her firm in the wake of the recession, and found sudden success with celebrity clients and magazine covers all in the first years of her business. As she’d come to find out, establishing boundaries would be the only way to keep her fast-growing project pipeline from spilling over into all-out chaos. This episode is sponsored by Daniel House Club. LINKS Rachel Halvorson Kai...

Delia Kenza rose quickly through the world of design when a chance encounter landed her home in the pages of a magazine. While her business benefited from the structure of design platform Homepolish in its early years, going out on her own would mean establishing systems to help her firm keep up with the rising popularity—and making sure those same processes would anchor her firm for the long haul...

When Meg Lonergan embarked on her design career, it seemed that her biggest hurdle was demonstrating to the rest of the design industry that despite her nontraditional education and early career experiences, she was just as talented and qualified as any other successful firm owner. Then, a near-total firm meltdown during the pandemic led her to a stunning realization: The biggest obstacle standing...

After launching Foley & Cox in 2002, Michael Cox and his partner Mary Foley led the business through every high and low the industry had in store—including a recession, periods of rapid growth and multiple generations of clients—and refined their processes bit by bit with each new challenge and achievement. Now, the firm has fixed its focus on an even greater goal: finding new ways to nurture the...

Shaun Crha’s career kicked off with a steady rise into the high-stakes world of banking. When the stress of the job nearly pushed him to a breaking point in his health, however, he decided to instead pursue a calling that aligned more closely with his values, and soon combined his business acumen with a long-overlooked creative spark to start his own design business. Just when the firm hit its pea...

Lucy O’Brien has never been afraid to go after what she wants—before she’d even booked her first clients, she showed up to High Point Market entirely on her own to learn from the industry’s best before embarking on a career in design. Which is why, during the first few years of her firm’s existence, she decided to transform her business’s operations with the goal of only taking on ideal clients an...