Topleft Podcast

Agile isn't just about speed, but it's about clarity. Karen Martin, the bestselling author of Clarity First and a global expert in lean management, joins Wim to unpack how MSPs can cut through the fog and make work visible, manageable, and meaningful. With decades of experience transforming Fortune 500s and government agencies, Karen shares why most MSP teams operate in ambiguity and how leaders c...

Agile principles aren't just for developers, they're transforming MSP service delivery. Mike Burroughs, five-time author and organizational change expert, joins Wim to explore how MSPs can move beyond overwhelming ticket queues to create adaptive, human-centered operations. Drawing from his Executive Director role at UBS and UK government digital transformation experience, Mike reveals why teams s...

Agile methodologies and AI-driven automation are transforming how MSPs manage projects and service delivery. In this episode, Wim welcomes Dave Sobel, host of the MSP Radio Show, to discuss why most MSPs struggle with project profitability—and what they can do to fix it. Dave shares insights from his extensive experience covering the MSP industry, including how project work differs from traditiona...

Agile practices and automation are revolutionizing ticket and project management for IT MSPs. In this episode, Wim and Joshua share tips for reducing ticket resolution times, improving SLA performance, and enhancing service delivery through better communication, automation, and Agile workflows. Discover how their IT MSP teams use daily huddles, hybrid work collaboration tools like Teams, and PSA a...

Agile practices are transforming how MSPs manage project delivery, financial processes, and client relationships. In this episode, Steve and Wim delve into the advantages of agile and Kanban approaches over traditional methods like Gantt charts, emphasizing practices like buffers, WIP limits, and workflow visualization to make your project plans more achievable. They share how their company reduce...

In this TopLeft Podcast episode, Wim and Chris discussed the stress that technicians and engineers face when doing time entry and how to address those.

Nate Hutchison shared with Wim shared practical tips and best practices to make project profitable for MSPs.

Wim invites Chirs Pickett, the CEO of Crafty Penguins, and MSP who is using TopLeft. They sit down and discussed how TopLeft helped Chris and his team do capacity planning as an MSP.

Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.

Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.

Catch up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving one's full potential.

Catch-up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving one's full potential.

In today's video, Wim & Nate delved into the concept of "Creating a Coaching Culture" and how it can revolutionize organizations and empower individuals. Whether you're a leader, manager, or someone looking to enhance their professional skills, this video is packed with valuable insights and practical tips on how to cultivate a coaching culture within your team or workplace. We explore the benefit...

Changes, upgrades and paradigm shifts are always seen to be synonymous with one another or even close to bringing the same effect especially when dealing with the project management in an organization. In this podcast episode Wim and James tackles the crucial difference between Lift and Shift and Transformation mentality in an organization and how it trickles down to their projects.

Building a nurturing environment in a workplace might be a top reason to retain talents, but there are more to that now that workplace has grown and shifted to hybrid. Listen to Wim and Steven's discussion on rebuilding a culture that will incubate talents from the moment they appear for the interview until they get on board and flourish in their role, to fully realize that they want to stay in th...

Wim and Steve take a deep dive at the different stories and learnings they both amassed and embraced over time and how these things have walked them through the various worlds they've been to that they have carried and have become parts of their lives and their narratives.

This episode tackles few nuggets of information about leadership lessons from 2022 that all zoomed into "change-state". Todd Kane of Evolved Management and Wim of TopLeft dabble on breath work and getting coaches to improve not just their physical and mental state but also to improve certain areas in their lives and that both are agents of change-state.

Today's episode, Wim and Steve talks the importance of core values and how to operationalize them in your organization.  

In this episode, Wim and James talk about how to finish well on a project so it doesn't flop around in the grave and comes back to haunt you. Get some pro-tips on how to drive projects to completion and closure so that you can get the right outcomes for your clients.  

We often take our most experienced and best tech and make him the project manager and it very rarely works well. This is good enough to start out with if its a 5 person MSP. But when you start making more sales and projects start coming in more consistently that stops working.  Listen to this episode to find out what are the 'must-haves' for a successful project manager.

We can lose clients, projects and even our reputation by simply not communiating well. One of the issues in MSPs is where we place our focus - our main focus is on getting the work done. Our clients' perception of us is formed not around what we do technically but how we interact with them. Listen to Wim and James as they share their insights on how to communicate with clients and our internal tea...

Done When? That's a huge problem in projects. We don't actually know when something is complete and so, it leaves the status so open-ended and vague. Instead of going back to the checklist of the project to see what are the critical things that are needed to get done, it can become distracting to try fix other issues. James and Wim discuss how Agile, Lean and Kanban approaches of break it down, vi...

How well the hand off from Sales to Projects happens, will determine the success of the project and will set your team up to win! In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong. 

How well the hand off from Sales to Projects happens, will determine the success of the project and will set your team up to win! In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong. 

The biggest blind spot many MSPs have in the area of project scoping and often the hardest to solve is for one core reason, most MSPs are running with the owner selling and they are not doing it in a methodical way for many reasons. James and Wim go through the issues list and talk about ways to tackle this challenge.