Toolbox Talk

Customer conflicts are inevitable, there's no gettng around that fact. But the way you handle conflict is important if you want to keep the job and your reputation in tact.. I'll explain how to handle a conflict.

We all know margins are really important in your trades business. So in this video, I'll show you how to calculate your margins properly so you know whether you are profitable on a job or not. Here's how:

The number one problem tradies and builders get frustrated by is having skinny margins and the effects this has on their businesses. You need to make sure your margins are healthy, tradies. And here's how:

The price increase of building materials puts the industry under a little threat, however, it doesn't mean you should put your projects on hold. There's a better way to manage price increases. 

Do you find yourself frustrated because you're not making enough money? There are factors you need to be aware of - one is pricing. In this video I'll tell you how you should be pricing your jobs. Watch this.

Do you conduct a yearly or six-month performance review for your team? You need to be able to select a time of the year to make it happen - it is an integral part of performance management and there are key points you should cover. Watch this.

Do you doubt fixed price quoting, think it might make your profitability fall apart? Here, I discuss how to use and manage it to protect you along the way.

When quoting for a project, which structure would you prefer - a fixed price or cost plus? In my opinion, fixed price is better. I'll tell you why in this story.

Time to make your business plan for 2021! Have you assessed what's been working and what hasn't? I can help you improve your plan. Watch this video.

As a trade business owner, your aim should focus on growth. It sounds scary but you need to embrace it, you need to drive change. Here's how you can achieve it.

An office Christmas party - it's what we all look forward to this Christmas season! And while it's about great food, and having fun,  a Christmas party has a real purpose that can benefit you. Learn why here.

If you put too much pressure on yourself to make your customers happy this Christmas, stop and listen. You need to set boundaries and actually stick to them. Learn how to in this video .

It's very important that you normalise your Profit and Loss Report otherwise, you won't really know whether your business is actually doing okay or not. Let me show you what I mean by normalising it.

Interesting question, isn't it? 'When should you write off a bad debt?' There are many things to consider before doing so. I'll explain it in this video.

The customer buying behaviour is important to take account into your sales process. You should understand their buying cycle and what’s going on for them at the various stages of it. Watch this video.

In this week's video, there are two points I want to make in how you become a good leader. Check it out in this video.

Branding is vital for every business. But the question is will your branding be remembered? In this week's video, I discuss how investing in your branding is very important. I call it Site-Specific Marketing. Check it out!

I bought a new lawnmower and whipper snipper at Mitre 10 in Mullumbimby and I was thrilled by their great customer service. I'm sharing you my experience in this video.

Now is the perfect time to invest in your trades business. If you're wondering what investment you can do, I'll show you in this short video.

There have been news articles that talk about how much tradies earn. This week we're going to investigate if those numbers are true becasue there's a lot more to it.

Tradies, how you present yourself matters to us customers. It improves the quality of your sales process so you can also charge a bit more.

This home builder grant could help you boost confidence in rolling your trade business amidst the pandemic.

Have you ever scratched your head trying to understand why a customer ghosted you? Don't let that happen. Send them a closing message? Here's a sample.

Been ghosted by your prospects before? Having a proper sales process can help you avoid this. Here's how.

Trade business growth hack...There's one thing you need to do to make your business become successful.