To The Point - Home Services VIP Room Podcast

Contractors asked. Yelp answered. In Part 2 of this special two-part VIP Room series, Chris Yano, Chad Peterman, and Aaron Gaynor continue their conversation with Yelp COO Jed Nachman and Hatch CEO Chris Bache to answer some of the biggest questions contractors have about Yelp. After covering reviews and reputation in Part 1, the discussion shifts to lead transparency, lead quality, geographic per...

Contractors asked. Yelp answered. In Part 1 of this special two-part VIP Room series, Chris Yano, Chad Peterman, and Aaron Gaynor sit down with Yelp COO Jed Nachman and Hatch CEO Chris Bache to tackle some of the biggest questions contractors have about Yelp. After collecting questions directly from contractors across the industry, the conversation dives into Yelp reviews, review filtering, reputa...

Most contractors spend thousands of dollars every month generating leads, but what happens after those leads become customers? This week in the VIP Room, Chris Yano, Chad Peterman, and Aaron Gaynor sit down with Zac Garside, Founder and President of Send It Email Marketing, to discuss one of the most overlooked growth opportunities in home services: staying connected with your existing customer ba...

You know how much that sucks for a podcast host? lol  Here's the GOOD NEWS! I've got two very capable co-hosts if I have to miss. But more importantly, it's a very winnable (90%) version of cancer called Squamous Cell Carcinoma.  It will be a gnarly 6-8 weeks of treatment with the worst being weeks 4-8. I decided to be transparent about it like I have this whole time on the podcast and...

What does it take to lead a $100M home services company? This week in the VIP Room, Chris Yano and Aaron Gaynor sit down with Bubba Thurman, President of Baker Brothers Plumbing, Air & Electric, one of the largest and most respected home services companies in the Dallas-Fort Worth market. Before leading a business with more than 400 employees and over $100 million in annual revenue, Bubba spen...

In this episode of To The Point Home Services VIP Room, Aaron Gaynor and Chad Peterman sit down with Josh Campbell, Founder of Rescue Air & Plumbing, to discuss his incredible journey through the home services industry. Josh shares how he grew up in a family of tradesmen, started his first company at a young age, built it into a successful business, and navigated the challenges of the 2008 fin...

In this episode, Chris Yano, Aaron Gaynor, and Chad Peterman are joined by John Waldorf, Vice President of Estes Services, a third-generation family-owned home services company that has been serving the Atlanta market since 1949. Today, Estes Services generates more than $45 million in annual revenue across HVAC, plumbing, and electrical services, all while remaining independently owned in an indu...

Chris Yano, Chad Peterman, and Aaron Gaynor are joined in the Home Services VIP Room by VIP guests Richard Lewis, CEO of Redwood Services, and John Conway, COO of Redwood Services. In this episode, the group dives deep into the evolution of private equity in home services, scaling multi-location businesses, leadership development, operational inefficiencies, marketing, technician retention, and wh...

In this episode, Aaron Gaynor officially joins Chris Yano and Chad Peterman as the newest co-host of To The Point Home Services VIP Room alongside VIP guest Hugh Joyce, President of James River Air Conditioning Company. The group dives into what it takes to build and scale a multi-location home services business while staying independently owned. Hugh shares lessons from growing a second-generatio...

In this episode of To The Point, Chris Yano and Chad Peterman are joined by VIP guest co-host Ken Goodrich and a surprise VIP guest co-host for a powerhouse conversation with Jason Hanson of Sierra Pacific Home & Comfort. From scaling operations and building culture to leadership, profitability, and the realities of growing a home services business, this episode is packed with insight from ope...

In this episode of To The Point , Chris introduces the next evolution of the podcast: the Home Services VIP Room. Inspired by shows like The Pat McAfee Show and built around real conversations with contractors, operators, and industry leaders, this new format is all about bringing listeners inside the room. From industry legends like Tommy Mello, Ken Goodrich, Frank DeMarco, and more, to the addit...

Frank DiMarco (CEO of Champions Group) and Leland Smith (Founder & Chairman of the Board) sit down at RYNOx to break down one of the biggest recent moves in the space: their $2.5B Blackstone deal. Recorded live at RYNOx 2026, this candid conversation dives into what it really took to build Champions Group into a multi-state platform spanning 19 brands—and how that growth led to a $2.5B acquisi...

In this episode of To the Point, we sit down with industry giants Chad Peterman (Peterman Brothers) and Aaron Gainer (Eco Plumbers, Heating & Air Conditioning) to pull back the curtain on what it takes to dominate the home services market. Together, they represent roughly $250 million in annual revenue across Indiana and Ohio. We dive deep into the "real-life scenarios" and current pro...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In this episode of the To The Point podcast, Chris sits down with the ultimate 90s frontman and "Sexiest Rocker," Mark Mc...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint This episode features an incredible fireside chat with Robert J. O’Neill, the former Navy SEAL who participated in some of the mo...

In this episode of  To the Point , Tommy Mello—owner of A1 Garage Door Service and a titan in the home services industry—delivers a masterclass on scaling through data, systems, and relationships. Speaking from a room full of industry legends, Tommy breaks down the exact "Eliminate, Automate, Delegate" framework that allows his business to run at peak performance even while he’s away. From...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint Join us for a deep-dive conversation between Ken Goodrich, the visionary who rescued the legendary Goettl brand from the brink of...

Social Media for Home Services: Documentation Over Creation with Jen McKee. In this episode, we sit down with Jen McKee, the founder of Keyword Marketing (and the woman famous for the purple hair in the trades!), to demystify social media for contractors. If you’ve ever felt that social media is too complicated, too "cookie-cutter," or simply takes too much time, this conversation is for y...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint Timestamps: 01:12 – The 3 things you must move: Yourself, your money, and other people. 02:51 – The 3 functions of a service busi...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In this solo, highly personal episode of To The Point Home Services , Chris gets real about one of the most defining seasons of h...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In this powerful and transparent episode of To The Point Home Services , Chris and Chad sit down with Jeff Kip, CEO of Angi , to...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In this episode of To The Point , Chris sits down with Ryan Lee, founder of Majestic Outdoor Lighting, business coach, and creato...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In the HVAC, plumbing, and electrical services industry, there's one name that stands out above the rest: Jim Abrams. He'...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In this short but powerful episode of To The Point Home Services , Chris Yano shares one of his favorite business podcasts—an epi...

Thank you to our Sponsors! Basic Capital: https://basiccapital.com/tothepoint Chiirp: https://chiirp.com/ Contractor Commerce: https://www.contractorcommerce.com/ryno/ Bluon: https://www.bluon.com/get-demo?referral_code=ToThePoint Avoca.ai: https://avoca.ai/r/tothepoint In this episode of To The Point Home Services , Chris Yano sits down with Chad Peterman to have a real, no-BS conversation about...