Tinnacity

Tinnacity Talks

Technology EN ↓ 6 episodes

Tired of the "old way"? Join Katie from Kentucky for Tinnacity Talks, featuring real stories from the best and brightest in mobile field service. We sit down with clients who’ve traded paper-based headaches for digital dominance. Every episode uncovers the "Before and After" of a service business - from messy billing and slow quotes to the transformation that happens when you empower your team with tech designed for technicians. See how streamlining your workflow changes your culture and your bottom line. Success isn't a secret; it’s a strategy.

Author

Tinnacity

Episodes

Tech for Technicians: Driving Field Efficiency at Williams Toyota Lift 11.06.2026 30:07

In this episode of Tinnacity Talks, we look at the power of digital transformation inside a top forklift and material handling dealership. Guests Jason Froman and Alison Sickafoose share how Williams Toyota Lift went live with Tinnacity to clear out the paperwork bottleneck and start invoicing the next day. Explore the real-world impact of field-ready tools on tracking equipment history, enhancing...

How This 100% Employee-Owned Dealership Eliminated Paperwork Errors & Boosted Profits 10.06.2026 23:34

What happens when you combine 60 years of heavy equipment expertise with modern, real-time technology? In this episode of Tinnacity Talks, we sit down with Preston Cockey (VP of Operations) and Susan Drevitson (Service Supervisor) from Ogden Forklifts to uncover how switching from slow, manual paperwork to a mobilized digital system completely transformed their dealership. Ogden Forklifts is a 100...

Raising All Ships: How WD Matthews Hit an 89% First-Time Fix Rate 08.06.2026 31:43

Welcome back to TInnacity Talks, where real people share real stories about the mobile field service industry! In this episode, host Katie Duvall sits down with Jim Chaousis, General Parts & Service Manager at W.D. Matthews Machinery Co. With over 80 years of legacy in material handling and construction equipment, Jim shares how W.D. Matthews threw out the manual guesswork and embraced a tech-...

Ditching Controlled Chaos with Clark Equipment NZ 14.03.2026 21:56

Tired of "flying blind" with manual paperwork? Clark Equipment New Zealand traded paper trails for power moves. Host Katie from Kentucky sits down with Sheena Divney to discuss their digital transformation. Discover how Tinnacity solved bottlenecks in billing and quoting, cutting turnaround times and boosting office morale. See how real-time visibility eliminates excuses and empowers technicians f...

Shifting from Defense to Offense with FOM 14.03.2026 16:54

Tired of chasing paper? Forklifts of Minnesota traded manual headaches for digital dominance. Host Katie from Kentucky sits down with Matt Whalen to discuss their transformation. Discover how Tinnacity solved their biggest bottlenecks in quoting and billing, cutting turnaround times and boosting morale. Hear how real-time communication between the shop and the field eliminates finger-pointing and...

From IT Nightmares to Seamless Success with Atlantic Coast Toyotalift 14.03.2026 14:31

In our debut episode, Katie from Kentucky sits down with Matt and Ann from Atlantic Coast Toyotalift (ACT) to discuss their journey from a "clunky" and "antiquated" mobile service platform to the streamlined efficiency of Tinnacity. Discover how they went from a system that caused more IT tickets than solutions to a company-wide rollout in just three weeks. Matt and Ann share how Tinnacity has rev...