Thrive with Confidence

Scott and Kendall are joined by Jasmine Valdes, Marketing Manager with MP Consulting, to chat about Social Media!  Jasmine shares with us her do's and don'ts for social media and what to be mindful of when posting! We also discuss the goal of each social media post, should we aim for it to go viral or to be impactful?  You don't want to miss this amazing episode!  To submit a topic...

Join the conversation as Kendall, Scott, and Michelle discuss when practices should start encouraging their patients to schedule their comprehensive eye exams before the end of the year. They share numerous ideas of how to encourage patients through various forms of marketing!  Find out when should you start the "Use it or lose it" marketing for those with HSAs and FSAs! (P.S. It isn&apo...

The skills of time management and planning are acquired through practice and trial and error.  In this episode, join the conversation as Scott and Kendall chat about the importance of planning your days and weeks. Creating a plan for your week will not only help you remember the "To-Dos" but also help your week be efficient and productive!  To submit a topic for Industry Insights, reach...

Scott and Kendall take the time to remind us that patients are not just an eye exam or another pair of glasses sold, but building relationships with patients is what makes a  private practice successful!  Practices are busy with back to school and soon with the end of the year, it is important to remember to take the time and get to know your patients. When you discover a patient's hobbies, l...

Once the Back to School rush is over, how can a practice keep patients engaged?  Rick, Teresa, and Kendall discuss ideas for a Parents Night out event in September! Practices are focused on ensuring kids from kindergarten through college are prepared for back to school during August,  but lets not forget about the parents! Now that kids are back in school, the household is calming down and parents...

 Looking for ideas to use back to school time in the practice as an opportunity to give back? Or how to make back to school time fun for kids?  Listen in as Scott, Teresa, Tim, and Kendall answer these questions! They offer ideas to give back to the schools, students, and educators in your area while still bringing patients in to the practice.  They also discuss ways to create a fun atmosphere for...

Listen in as Rick and Scott discuss how to manage the situation when a patient has a complaint or concern! They share tips to keep the patient calm, how to avoid the situation from escalating, and a few solutions to try.  They also chat about how to handle a negative review and what can be done to resolve the situation.  Just remember, say Thank You! 

Join the conversation as Scott, Kendall, and Rick talk about why tracking statistics and key metrics are important to the health and grow of a practice.  They discuss a few stats that every practice should track and how they can be used to grow different areas of the practice. Statistics should be shared with everyone in the practice so the whole team can set goals, celebrate accomplishments, and...

It's the second half of summer which means it's time for back to school Exams!  Tim, Scott, and Kendall discuss how now is the time to schedule patients for their back to school exams, whether they are starting Kindergarten or heading off to College! Don't forget about teachers, school nurses, and other school administrators during this time. They mention ways practices can show app...

Join Teresa, Rick, and Scott as they discuss how to handle the situation of special ordering frames for patients, especially a frame in a certain color.  During the conversation, they mention how technology, such as Optikam, can help opticians provide patients a virtual view of how the frames look in different colors. Practices can also provide their frame inventory online with the assistance of O...

Listen in as Rick Guinotte talks with Rebecca Starks from KMK Careers! Rebecca and KMK Careers assist optometry students with career opportunities and connects with practices all over the country.   Throughout this engaging conversation, they discuss items owning optometrists can include in their associate optometrist postings to help the ad look more appealing. This can be very helpful for practi...

The first month of Acquios Advisors' new Executive Management Program has wrapped up and it was a fantastic kick off to this empowering program! Scott Cline and Rick Guinotte chat about how the attendees enjoyed the first session in person! The doctors and office managers had the chance to meet each other and see that in spite of the region or state their office is located in, many offices fa...

How can you show your team appreciation? Does it have to be lavish and expensive?  Listen in as Tim, Scott, and Kendall discuss how owners, managers, and everyone on the team can show appreciation in the practice! They answer the questions above and chat about the impact gratitude can have in the office. Reach out to us at info@acquiosalliance.com with any questions or to request topics! 

Join the exciting conversation between Scott Cline and Tom Davies, founder of the House of Tom Davies, Catch London, and MD1888!  Tom shares where his inspirations for each of his Bespoke collections came from and how he is focused on creating fashionable, fun, and durable frames with the individual in mind.  They discuss The House of Tom Davies, a truly Bespoke frame line that allows someone to c...

Join Scott, Tim, and Kendall as they discuss when and how practices should consider refreshing their frame inventory!  They talk about what the proper turn rate for a frame line (and inventory as a whole) should be and how to discover the why a line is not turning well. It is important to always monitor your inventory and make sure the product being offered is what your patients want and enjoy!  A...

Join the conversation with Teresa, Scott, and Kendall as they talk about how to create an environment to bring fun into the practice!  They discuss ideas for creating a work environment that have your staff wanting to come to work. These ideas include developing open communication, creating friendly competition, and games that are not only enjoyable but help the practice work towards goals! Reach...

Listen in as Teresa, Scott, and Kendall discuss the importance of Multiple Pairs!  We all know that it is important to meet the needs of patients, but why is it difficult getting patients to purchase multiple pairs of eyewear for their lifestyle needs? We discuss tips and tricks to help patients see the value in investing in lifestyle pairs of eyewear! Where should  the conversation start? Who sho...

Listen in as Scott Cline chats with Renato Cappuccitti with Bajio Sunglasses!  They discuss how Bajio is changing the game for Sunglasses. From assembling their sunglasses in the USA to creating environmentally friendly packaging and giving back to communities.  In addition to sunglasses, Bajio offers other gear that anyone out on the water fishing would need like hats, shirts, backpacks, and more...

Listen in on the conversation between Tim Merrigan and Scott Cline as they talk how a practice can be productive even when it feels slow in the office.  They discuss ways you and your team can work to increase the volume of appointments for a slower month through recalls and reactivations, but also offer ideas to keep the team productive. Some of these ideas include trainings, cleaning, merchandis...

Join Scott, Teresa, and Kendall as they talk about a topic that can be a make or break, marketing your practice!  It is not enough to just open the doors and expect masses to come. Listen in as they discuss a few ways to start spreading the word about your practice and doctors. This is a large topic and there will be many more conversations to come. If you have any marketing questions or topics yo...

Listen to the conversation as Rick Guinotte, Teresa Stancik, and Scott Cline discuss the first impression of a practice,  answering the phone!  When it comes to answering the phone, Rick, Teresa, and Scott share helpful tips to impress the caller, increase the practice's reputation, and increase the probability of the caller scheduling an appointment!  If you feel your team members could bene...

Join the conversation as Kendall Guinotte, Scott Cline, and Teresa Stancik talk about the importance of team meetings!   They discuss how to structure a team meeting, when is the best time to do conduct it, how often it should happen, and who should be involved in the meetings.   But most importantly.... take the time to plan for it and start it!   Please reach out to info@acquios.com with questio...

Listen in as Tim Merrigan and Teresa Stancik discuss how to adapt to the ever-changing landscape of staffing a practice! During the conversation they tackle the pros and cons of hiring a virtual assistant to help fill the staffing needs in the practice. It is important when staffing an office to keep an open mind!  If you have any topics that you would love to hear discussed on Industry Insights,...

Join the conversation as Tim Merrigan talks with Matt Rosner, Director of Growth and Development for NeuroVisual Medicine Institute (NVMI), and Dr. Kathryn Collins, Optometrist and Owner of Kissel Eye Care. During this can't miss episode, Dr. Collins shares her experience of training with the NeuroVisual Medicine Institute, implementing Neurovision exams , and the impact it has made on her pr...

Tune in to our first ever episode of Thrive with Confidence's new series, Industry Insight! During these slightly shorter episodes, we will discuss one topic that is popular and relevant during the time of recordings. We will post these weekly!  If you have a topic you would love for us to discuss, please reach out to info@acquiosalliance.com!  During this first episode Scott Cline and Kendal...