The ZenMaid Podcast

In this episode, Stephanie Pipkin, the owner and founder of Serene Clean, answers your maid service questions LIVE, with topics ranging from training new cleaners to employee hiring to the benefits of bidding commercial clients. How do I bid commercial accounts? (07:48) Where and how do I start offering health insurance? (16:37) When do I hire employees and when can I hire 1099? (29:29) What tasks...

Join Amar Ghose, CEO of ZenMaid, and Ryan Williams, Head of Demand Generation of ZenMaid, for an in-depth discussion on finding the right search engine optimization (SEO) agency for cleaning businesses. Ryan has worked with many marketing agencies and is glad to share more insights about his experience. Ryan recently published an article about this in the ZenMaid blog. You can read the full articl...

In 2009, Kate was 40, fresh from a divorce, and in desperate need of a way to support herself and her sons. So, she turned to what she knew. “I knew how to clean and take care of people.”   This is Kate Sloan's story of how she founded and grew her cleaning business, Chicka Chicka Broom, from a side hustle for extra cash to a million dollar maid service. Kate shares her story with ZenMaid.   Highl...

What is a company culture and why is it important for ALL maid services? In this video, Diane Daniel will guide you through: - Why you need to proactively shape your company culture and how to start - Some small things you can do that will really help positive culture flourish - The importance of honesty and open communication to make your employees feel valued - How to set healthy boundaries for...

In this video, Maid Service expert Ryan Leavitt walks you through how to land commercial accounts using Facebook ads today. Specifically Airbnb and property management accounts. You'll learn: - How to build Facebook ads - How to target your audience using Facebook ads - How to post informative ads on Airbnb and Property Management Facebook groups - How to keep your posts from being booted from Fac...

Ever wondered what the secret formula is for great customer service? We've got you! In this presentation, you will learn Faye Horton's CHAT customer service method. The CHAT system is the process by which you develop a strong relationship with your cleaning clients by providing excellent customer service. Begin using this system once you have identified your target cleaning clients and the neighbo...

Do you have a solid process in place to get consistent online reviews? In this video, you will learn: - the importance of getting reviews online - how to get great reviews online automatically - why even bad reviews aren't necessarily a problem Griffin Smith is the Co-Founder of ReviewSpreader.com, a startup from Indianapolis. Word-of-mouth advertising is a crucial component of success in today's...

Do you want a way to build a list of not just customers, but loyal, raving fans for your Maid Service? Tim Croll, sales and marketing expert will tell you the exact system you need to do this - without being sleazy! In this video, you will learn: - what emotion has to do with the sales process - how you can use emotion to create connection with your target customers - how to create a list of ravin...

In this video, Maid Service expert Mike Callahan explains what a fully automated cleaning company can look like. He goes into detail about how to approach the different stages of a business for scaling and growth to the million mark and well beyond. Mike explains the five main parts of your cleaning business that can (and should!) be automated. Mike has 25 years in the cleaning industry and has sp...

How to have a Money Mindset with Caren Fern. In this video, you will learn: - how to let go of the negative ways you think about money - what is an abundance mindset and why you need to develop one - how to use your abundance mindset to grow a profitable home cleaning business - setting goals you are committed to and get big results Caren Fern is the owner of My Cleaning Company and Services and t...

Jean Hanson, a 32 year veteran of the cleaning industry and Co-founder of 2 cleaning companies teaches cleaning business owners the most effective way to onboard new employees to your company. In this video you will learn: - The critical elements of an effective onboarding program - How to make your employee's first day memorable in a positive way - The four C's to creating a successful onboarding...

In this Maid Summit video, Roman Peysakhovich owner of Maid Masters goes in-depth into his company's case study of how they implemented the 'Traction' systems to take his cleaning company from flat line to skyrocket growth. Roman used the latest software and marketing trends to quickly grow his services into a million dollar company. Roman believes thinking forward and learning new technological a...

People don't stay with jobs the way they used to back in the day and according to the newest research, people change jobs approximately every two and a half to three years. So what can you do to find, hire and keep great cleaning employees? Cleaning industry expert Liz Trotter provides an in-depth look at her hiring process. In this video she outlines and explains each of these phases in the hirin...

In this video from the 2019 Maid Summit, Maid Service expert Ginger Whitson explains lifecycle marketing and how you can use it to attract leads and convert sales to retain for your cleaning business. She will answer all of your questions in this talk, including: where do I start? what's the best way to market? how much should I be spending on marketing? In this presentation you will learn the 3-S...

For those of you who know you need to hire cleaning employees, this video is for you. In this video, Maid Service and Hiring expert Pam Washington tells you: - why your excuses about not finding good hires or that you can't charge enough money to hire cleaners is a lie you are telling yourself - her easy to implement hiring system that you will save you time and money - why you shouldn't be hiring...

Alonzo Adams is known in the cleaning industry as a big thinker because he likes to come up with ideas that move the numbers and that are going to create impact in your cleaning business. In this presentation from the 2019 Maid Summit, Alonzo tells you: - why some entrepreneurs fail and what you can learn from their mistakes - why a strong foundation is needed if you want to scale - when it's a go...

In this video, Maid Service Expert Sheri-Anne Woolley will teach you the framework that separates struggling entrepreneurs who talk about freedom, from the successful ones who actually embody freedom. With this 5-step framework you will be able to simplify your business model and create a sustainable business that runs itself. In this presentation you will learn: - the thing you are doing that is...

Customer service is a key component of a successful Maid Service business. When you are working with people, and in their homes, it is critical to understand that you are in your cleaning clients’ personal space. You have access to the most intimate parts of their life, so you want to help them to feel comfortable. Cleaning industry expert Carlos Mejia discussed his methods for the 5-Star customer...

Are you making these common mistakes expanding into commercial cleaning? Steve Hanson tells you the most common mistakes that cleaning business owners make when moving into commercial cleaning market and what you can do to avoid them. You will learn: - the key differences between how residential and commercial cleaning businesses are run - why it's a big mistake to sell your services on price - wh...

Cleaning industry expert Melissa Maker shares with us how she manages her time and 3 operating businesses! In this video, busy entrepreneur and cleaning industry expert Melissa Maker talks about her most effective time saving and time management techniques. In this talk, Melissa tells you: - This one time management technique that can make or break a successful entrepreneur - How no successful ent...

In this video, Vanessa Higgins, Mom, marketing nerd and owner of Clean Tu Casa in Atlanta tells you how you can take advantage of this growing niche of short term rental cleanings. Watch to learn how to: - Create a winning 'turnover clean' formula - Get great referrals for other short term rental cleaning jobs - Approach rental hosts - Set your pricing packages - and why you need a cleaning team d...

Are you afraid if you raise your cleaning prices that you will scare away customers? What if I told you that could be a good thing?   Cleaning industry expert Ken Carfagno discusses how he was able to earn $100 an hour while working only 2 days a week.   He did it all with systems and they changed his life and his cleaning business!   In his presentation, Ken explains: - How you can get better cle...

Do you know which numbers can help you to grow your Maid Service business to the max? Cleaning industry expert Tom Stewart has been in the industry too and knows just how hard you work. In this talk, you will learn: - what are KPIs and which you should be tracking in your business - how to calculate these KPIs for your business - and most importantly, how to actually use those numbers to manage an...

Expert in the niche of Google Ads helping cleaning companies, Landon Sanford explains the benefits of understanding how Google can help you grow your Maid Service. In this episode, you will learn: How people find your business through Google search How Google can help your business on both the organic and the pay per click side Where you must make sure your ads appear in order for them to be seen...

Is your cleaner training program systematized? Are you confident that you could train anyone to clean? Even someone who has never cleaned before? You can (and should) have a thorough cleaning employee training program. But you can't (and shouldn't) be spending all your time developing and implementing one. Want to find out how to spend less time in your cleaning business and more time enjoying lif...