The WrapOps Podcast

Neil McNamara from Grimco ( https://www.grimco.com/ ) works closely with shops at every level, from new startups to high performing operations. What he sees every day reveals a clear pattern between the shops that grow and the ones that stall. Recorded live at ISA, this episode gives a rare behind the scenes look at wrap shops from a supplier’s perspective. In this episode • The biggest mistakes w...

If you are struggling to hire or keep good people, this is likely why. Most wrap shops offer jobs. Very few offer a clear path to a career. In this episode, Tanor breaks down how shifting that mindset changes the quality of people you attract, how long they stay, and how they show up every day. In this episode 00:00:00 - Introduction & The Podcast's Purpose : The hosts introduce the podcast's...

If you are not confident in sales, this episode is for you. Tanor shares five practical ways to improve your sales confidence and close more work in your wrap shop, even if selling does not come naturally.  This is not about scripts or pressure. It is about preparation, clarity, and genuinely helping your customer. In this episode [02:36] Tip 1: Know exactly what you are selling Understand materia...

If your phone has gone quiet, you are not alone. Every wrap shop goes through periods where call volume drops. The difference is how you respond. In this episode Andrew Banks shares five simple actions you can take immediately to generate work without spending on ads. In this episode: [01:41] 1. Call your current customer list Stay top of mind by checking in and building relationships, not selling...

If you run a wrap shop, you have experienced it. A customer picks up their vehicle, points at a dent, scratch, or broken light, and suddenly it becomes a debate about who is responsible. In this episode Andrew Banks breaks down the one simple system that protects your shop, your reputation, and your margins. Pre and post inspections. In this episode • Why most damage disputes come from lack of doc...

Running a wrap shop means juggling installs, consultations, supplier meetings, staff management, networking events, and personal life all at the same time. The problem is not usually a lack of work. It is a lack of organization. In this episode Andrew and Tanor explain why switching to a digital calendar is one of the simplest upgrades you can make to run your shop more professionally, avoid misse...

Deadlines slip. Installs go wrong. Sales fluctuate. What determines whether your wrap shop survives those moments is morale. In this live session on The Wrap Institute, Andrew breaks down how to build a culture where your team feels valued, heard, and invested in the business long term. What Shop Morale Really Is It is not pizza days. It is: • How your team feels when things go wrong • Whether the...

In this episode, Tanor throws out common customer service advice that gets repeated in every industry. Andrew rates each one out of 10 based on real world wrap shop experience. Some of these ideas sound great in theory. Some can damage your shop if applied blindly. Together they break down what actually works inside a production driven wrap environment where deadlines, material costs, and installe...

Most wrap shop owners think the only way to increase revenue is to sell more wraps. More installs. More production. More pressure on the team. In this episode Andrew and Tanor break down four practical upsells that increase profits without adding another full wrap to the schedule. The goal is simple. Make more from the jobs you are already selling. The key idea throughout this episode is not just...

Most wrap shop owners think their biggest risk is sales drying up, bad hires, or slow seasons. In reality, you can recover from almost every business mistake. There is one decision that quietly compounds every single day and makes running a business either sustainable or unbearable. In this solo episode, Tanor talks about the factor that determines whether a wrap shop owner grows or burns out. It...

This episode is a candid look back at the mistakes Andrew and Tanor made while building their wrap shop. Not surface level mistakes, but the ones that quietly cost them time, energy, and momentum. The kind you only see clearly once you are years into ownership. They talk openly about leadership missteps, wasted effort, poor assumptions, and the lessons they wish they had learned sooner. If you are...

Most wrap shop owners feel the urge to improve something long before they know exactly how to do it. A new system. A new hire. A better process. A new direction for the business. The problem is that too many owners stop right there. They research. They wait. They tell themselves they need more information before they move. And in the name of reducing risk, they end up delaying the very progress th...

Most wrap shop owners are not struggling because they do not care. They are struggling because they are guessing. Guessing if the team is happy. Guessing if the one to ones are working. Guessing if people feel appreciated. Guessing if silence means everything is fine. In this solo episode Tanor shares a simple leadership move that created an immediate shift at Performance Wraps. She stopped guessi...

If your shop feels chaotic, stressful, or emotionally exhausting, the problem is rarely your team. Most of the time, it is the way decisions are being made. When choices are driven by gut reactions, isolated incidents, or one loud emotion, everything feels urgent and nothing feels clear. In this episode of The WrapOps Podcast, Andrew and Tanor explain how shifting from emotional decision making to...

Andrew and Tanor break down the hard lessons that quietly but powerfully transformed their wrap shop. These were not quick wins. They were slow intentional changes that reduced stress, strengthened the team, and finally allowed the business to feel stable and scalable. If you have ever walked into your shop and felt like something was off but could not quite name it, this episode will help you fin...

Most wrap shops think marketing means ads, agencies, or spending money they do not have. The truth is that some of the most effective marketing strategies cost nothing at all. They just require intention, consistency, and a clear understanding of who you are actually trying to reach. In this solo episode of The WrapOps Podcast, Tanor Banks breaks down exactly how she built Performance Wraps using...

Starting a wrap shop is exciting until you hit the biggest wall in the industry. Getting the phone to ring. When you are new you do not have a reputation. You do not have a portfolio. You do not have repeat clients. And standing out in a crowded market feels impossible. Andrew and Tanor walk through the real steps every new shop must take to generate consistent leads. They break down the mistakes...

Most wrap shops are not failing because the market is bad or because the owner is not talented. They fail for quieter reasons. Internal reasons. Patterns that slowly drain momentum until the business becomes too exhausting to run. In this episode Andrew and Tanor share the three silent killers that nearly destroyed Performance Wraps in the early years and how they turned each one into a breakthrou...

If there is one skill that has shaped the entire success of Performance Wraps it is not design talent or perfect installs or fancy equipment. It is follow up. In this episode Andrew and Tanor share how consistent follow up created almost every major turning point in their business. Massive fleet clients came from follow up. Their best employees came from follow up. Powerful industry connections ca...

Most people start a business because they want more money and more control over their life. Then something happens. They become the person who fixes every problem. They answer every question. They do every install. They approve every job. They carry every piece of stress on their shoulders. And before they know it, the business they built for freedom becomes the very thing that takes their freedom...

Most shop owners want to grow. Very few know how. And almost none realize that the moment you create real systems in your business is the moment you create real freedom. Tanor Banks sits down in person at SEMA with Austin Smith, the founder of the legendary brand Paint Is Dead, co owner of 201 Wrap, creator of the PID Pro Series tool line and one of the most respected voices in the wrap world. Aus...

If you want a shop that can run without you, cross training is the starting point. Before systems, before leadership, before stepping out of installs, you need a team that can move as one. Sean Kenney (Precision Auto) learned this early. He realized that a self running shop is built on people who know how to support each other and fill the gaps long before he ever stepped back from the tools. In t...

Some days you wake up ready to take on the world. Other days you wake up wondering how you’re going to get through it. Every business owner knows that feeling, the weight of being the one who can’t call in sick, can’t drop the ball, and has to keep everything moving even when you’re running on empty. Tanor Banks shares an honest reminder that you are not alone. This one’s for the wrap shop owners...

When the phones stop ringing, most shop owners panic. They post more, discount more, and hope something sticks. But the most powerful marketing move you can make doesn’t cost a thing, it’s showing up and meeting people. In this episode of The WrapOps Podcast, Andrew breaks down how networking can become your shop’s most reliable source of referrals.  From the right mindset to the simple actions th...

Every wrap shop wants consistency, but few know how to create it.  Between unpredictable jobs, new hires, late vehicles, and constant fires to put out, it can feel impossible to build structure that actually sticks. In this episode of The WrapOps Podcast, Andrew and Tanor share how they transformed Performance Wraps from an all-nighters-and-beer-in-the-shop culture into a steady, system-driven bus...