The Workforce Advantage

Customer experience starts with the people on the frontlines. The companies seeing the strongest results are the ones investing in their contact center agents. In this episode of The Workforce Advantage , host Tim Dupree speaks with Shonda Deckelman and Candace Ewens of KellyConnect. Fresh from CCW Week, the largest conference in the contact center space, they share practical insights on how agent...

The semiconductor industry is booming, but workforce shortages are slowing growth at a critical time. In this episode, host Robert Tuchman talks with Dean Sierra, Senior Director of Operations at Kelly, about why companies can’t rely on experience alone when hiring and how an aptitude-first mindset is helping close the talent gap. Dean shares insights from his 35+ years in the industry and explain...

Outsourcing is helping renewable energy companies overcome labor shortages, reduce costs, and stay ahead of shifting compliance regulations. In this episode of The Workforce Advantage , host Tim Dupree speaks with Chuck Buiocchi, Vice President and Group Manager of BPO Operations at Kelly, about how business process outsourcing (BPO) is creating agility for companies in the clean energy space. Chu...

Contact centers are evolving—and it’s no longer just about answering calls. It’s about creating flexible, talent-driven environments that lead to better customer outcomes. In this episode of The Workforce Advantage , host Tim Dupree talks with Brian Poelman, Senior Director and Vice President at KellyConnect, about how the company’s virtual-first, people-centric model is setting a new standard. Br...

Virtual administrative support isn't just a trend—it's become a critical tool for companies navigating remote work, rising costs, and talent retention challenges. In this episode of The Workforce Advantage , host Tim Dupree speaks with Laura DeWitt, Vice President of BPO Operations at Kelly, about how businesses are streamlining operations and gaining flexibility with virtual admin solutions. Laur...

The semiconductor industry is booming, but finding and keeping the right talent is a challenge. In this episode of The Workforce Advantage , host Tim Dupree sits down with Craig Walters, Vice President of Operations at Kelly, to discuss how Kelly is solving workforce challenges for semiconductor companies.  Craig shares how Kelly creates career pathways that open the door for individuals without a...

In this episode of The Workforce Advantage , host Tim Dupree sits down with Juan Luevano, Vice President of BPO Solution Design and Process Excellence at Kelly, to break down how business process outsourcing (BPO) is redefining workforce management in reverse logistics. Juan sheds light on the misconceptions around outsourcing, explaining how a fully managed BPO model can enhance control, reduce t...

Welcome to The Workforce Advantage, hosted by Tim Dupree, president of Kelly P&I — a leading provider of workforce solutions since 1946. This podcast series explores bold strategies to drive business growth, to deliver outstanding customer experiences, and to close the skilled talent gap across industries including reverse logistics, semiconductor, and life sciences. We’ll introduce you to the exc...