The Warranty Wire

In this episode, we dive into one of the biggest shifts happening in protection products today: the move from traditional upfront warranty contracts to flexible subscription-based protection plans. Consumers subscribe to everything from streaming services and meal delivery to cloud storage and fitness apps. So why are warranties still tied to expensive, long-term contracts financed into loans? We...

See Jurni in action. In this episode of The Warranty Wire , we walk through a live demo of Jurni’s workflow builder—showing how teams can create, customize, and launch workflows in minutes. From quoting to claims, see how no-code automation is transforming real business processes.

What really powers great technology? In this episode of The Warranty Wire, we go behind the curtain to meet the team behind Axiom Connected. We sit down with Megan Taylor and Neeka Stewart to break down: ✔️ What it takes to deliver custom solutions—fast ✔️ How AI and automation are reshaping warranty ✔️ Why customer experience matters more than ever Because at the end of the day—it’s not just abou...

Not all warranty providers are created equal—and believing they are could be costing your business. In this episode of The Warranty Wire, we tackle one of the most persistent myths in the industry and break down what truly impacts performance, customer satisfaction, and long-term retention. You’ll learn: ✔️ Why customer experience matters more than coverage details✔️ How claims processes shape dea...

Season 2 of The Warranty Wire is here. 🎙️We’re kicking things off with a big one: regulation in the warranty industry. In this episode, we break down:The FTC’s “Click-to-Cancel” ruleState-level disclosure changesSubscription model scrutinyAnti-tying practicesThe fast-moving world of AI regulationAs consumer expectations rise and digital-first compliance becomes the standard, warranty providers can...

Welcome back to The Warranty Wire — where AI, automation, and customer trust collide. In today’s episode, we’re busting some of the biggest myths in the warranty world : • “Insurance covers the same thing as a warranty”• “My OEM warranty is enough”• “Service contracts = extended warranty”• And yes… even the Amex extended warranty myth 👀 Matt and Mark join Becky to break down what’s fact, what’s f...

In this episode, Becca and Matt take on a new angle: Mythbusters… but make it warranty-focused. From childhood superstitions to the biggest myth circulating today — “AI will replace claims administrators” — they dig into what’s real, what’s exaggerated, and what administrators actually need to prepare for. In this episode:-The biggest myths we grew up believing (yes, including swallowing gum)-The...

What happens when you take a traditional, phone-based warranty program and move it entirely online? In this episode of The Warranty Wire, Becca, Mark, and Matt break down a real client case study that shows how digital transformation and subscription-based protection plans can completely reshape sales performance.✅ 40% increase in product sales✅ 65% of all transactions now happen digitally✅ No...

Post-Sale Engagement Is Your Biggest Missed OpportunityMost customers don’t buy protection at the point of sale — which means the real opportunity begins after they walk out the door. In this episode of the Warranty Wire, we break down why fear-based mailers and non-digital outreach are no longer acceptable — and how modern sellers are turning post-sale engagement into automatic revenue with seaml...

Welcome back to Warranty Wire — the podcast for real talk about warranty in the age of AI, automation, and ever-rising customer expectations. In this episode, we’re celebrating National Customer Service Week with a candid conversation about what it really takes to deliver great service in the warranty world. You’ll hear:💬 Our funniest (and most outrageous) customer stories — including pandemic ap...

In this episode, Mark and Matt step out from behind the mic to share their personal journeys into the warranty and protection industry. From OEM and connected car roots to decades in third-party administration, they unpack how data, technology, and experience have shaped their approach to innovation. The conversation goes beyond business too — from sweater weather in the UK to the surprising reach...

Welcome to The Warranty Wire! In this episode, meet your hosts — Matthew Blackwell, Becca Hogenmiller, and Mark Draeger — as they share a little about themselves and what you can expect from the show. From industry insights to the latest trends in F&I and digital engagement, The Warranty Wire is your go-to source for expert discussions and actionable tips. for expert insights, tips, and trends...