The Voices of Airports

Aviation professionals are always looking for ways to advance their careers, whether through leadership development or specialized industry knowledge. That's why ACI-NA created the U.S. Airport Professional (USAP) Program, designed to support growth at every stage of a career in aviation. As we wrap up USAP Month, the Voices of Airports podcast is shining a spotlight on the e-learning training cur...

Have you ever wandered through an airport and found yourself confused about how to sort your trash or why the guidelines seem to differ from one location to the next? In this episode of The Voices of Airports, we cover everything related to waste management at airports. From sorting your trash to handling waste arriving on international flights, the co-chairs of ACI-NA's Waste Management Working G...

Airports today face many challenges in attracting and retaining talent in a competitive market. The Airport Workforce Development Accreditation (AWDA) was launched by ACI-NA last year to help airports and aviation related organizations of all sizes roadmap their workforce development efforts. The AWDA program has 5 levels that ensure measurable progress and builds a sustainable framework for workf...

Leaders in the industry help to inspire the next generation of aviation workers. On this episode of the Voices of Airports, ACI-NA spoke with two figures who are the forefront of making things happen. Listen to these leaders share how they got into the industry, their background before aviation, and what they hope for the future. This episode includes interviews with Tamara Vrooman, President and...

The Aviation industry is siloed but there are ways we can fix that! This episode of Voices of Airports is all about growing the workforce and breaking down those silos. One of the groups working to accomplish this is CU Denver, in partnership with DEN. CU Denver is about to launch its executive MBA in aviation, a program that combines a traditional executive MBA with all aspects of the aviation ec...

We live in a world that thrives on satisfaction and airports are no different. There are many different ways that airports receive feedback and in an effort to improve and track the airport stakeholders, AirportNEXT was created. AirportNEXT allows individual airports to survey their airport, industry and community stakeholders and gain access to information that was not readily available from pass...

Animals are PAWS-ITVELY the best but when you think of an airport, you don’t necessarily associate them with pets! However, the Wag Brigade at San Francisco International Airport is trying to change that by emBARKing on an important mission to make passenger travel more enjoyable. The Way Brigade brings certified stress-relief animals throughout the terminal to visit with all those who need it! On...

Have you ever wondered how airports are kept safe? On this episode of the Voices of Airports, we speak with three security professionals who have a passion for creating the safest airports. Join us for a conversation with Wendy Reiter, Director of Aviation Security and Emergency Preparedness at Seattle-Tacoma International Airport, Scott Alexander, Director International Relations at Houston Airpo...

New technology and infrastructure is vital to making sure that airports run smoothly and effectively. On this episode of the Voices of Airports, we are all in at Airports@Work. During the conference, we sat down with Daver Malik, the Assistant Aviation Director/Chief Development Officer at Phoenix Sky Harbor International Airport (PHX) During this insightful conversation, Daver shares what is new...

Last month, Kevin Burke, President and CEO of ACI-NA, sat down with Justin Erbacci, Director General of ACI World, for an important conversation surrounding the role of ACI World, the biggest challenges facing airports, and what the industry must do to remain competitive. To hear more conversations like this sign up for the 2025 ACI-NA & ACI World Annual General Assembly, Conference and Exhibition...

We heard you wanted more MarComCX! In October 2024, The Voices of Airports caught up with a few special guests at the Marketing and Communications Conference. During this episode, we heard from Charles Schuler at SFO, Tawana Allen at MCO, Tiffany Chase at YHZ, and Angie Korcerka at CDA. All of these special guests are members of the ACI-NA MarComCX steering group and are doing very exciting things...

Do you know what goes into creating new airport restrooms? With the help of Paul Shank, the chief engineer at BWI, we will bring you along for the entire journey of building new airport restrooms at Baltimore/Washington International Thurgood Marshall Airport. During this episode you will learn what goes into the creation of new airport restrooms, how they are built, and what the airport does to m...

Let's talk marketing and communications! During our time in San Francisco, CA for the 2024 Marketing and Communications Conference, we caught up with the MarComCX Committee leadership, Heather Shelbrack and Erin Burns, to discuss what is new with the committee and with their airports. We also got to speak with the 2024 Ted Bushelman winner, Justin Meyer.

On this episode of the Voices of Airports, ACI-NA's Chief Political and Congressional Strategy Officer, Annie Russo, joins the podcast in preparation for the new U.S administration and Congress. Hear from Annie as she discusses what this means for the aviation industry.

This dynamic episode features the World Business Partners and Associates board at ACI-NA. The episode starts with Veronica Wynn breaking down the different ACI-NA memberships. Then, our WBP Board, Lynn Gordon, Michael Hotaling, and Solomon Wong, to discuss the role of YPs, how they got involved with aviation, and the annual conference. Veronica S. Wynn, Managing Director, Member Services and Execu...

Episode 2 dives into conversations with some of our industry leaders, Kevin Dolliole, Chair of ACI-NA and Director of Aviation at Louis Armstrong New Orleans International Airport and Monette Pasher, President of Canadian Airports Council. Through this dynamic episode, we learn about their paths into aviation and their goals for the industry moving forward. ACI-NA also has some interesting events...

Please enjoy the first episode of the Voices of Airports, podcast by ACI-NA. In this episode we cover all things Annual Conference and Exhibition. From conference sessions, exhibit hall, and all the way to the closing night evet. Hear from Kevin Burke, President and CEO of ACI-NA, Celeste Newman, Manager of Conferences, and Tory Richardson, President and CEO of GRR, about their tips and tricks for...