The Voice of the Agent Podcast

In this episode of The Voice of the Agent Podcast, Simon Leadbetter is joined by Matt Baldock of Charles David Casson for a practical conversation about one of the property industry’s most persistent frustrations. Conveyancing. The discussion explores why the relationship between agents and conveyancers still feels strained, what is genuinely broken in the system, and why so much poor process has...

In this episode of The Voice of the Agent Podcast, Simon Leadbetter is joined by Kristjan Byfield, co-founder of The Depositary, for a conversation about one of the least loved, but most important, parts of the lettings process. End of tenancy. The discussion explores why deposit disputes so often become emotional, where agents add value, and why so much of the process still creates unnecessary fr...

In this episode of The Voice of the Agent Podcast, Simon Leadbetter is joined by Graham Paterson, CEO and co-founder of Jitty, for a conversation about the growing role of AI in property search. Not as theory. As behaviour. The discussion explores how AI is changing the way buyers search, what makes Jitty different from a traditional portal, and why the future of discovery may look very different...

In this episode of The Voice of the Agent Podcast, Simon Leadbetter is joined by David Opie, owner of Today’s Media and editor of Today’s Conveyancer, for a practical conversation about one of the property industry’s most persistent problems. The home moving process. The discussion explores why the relationship between agents and conveyancers so often feels strained, where delays really come from,...

In this episode of The Voice of the Agent Podcast, Simon Leadbetter is joined by Chris Harmer of The ESTAS Group in conversation to explore a topic often talked about but rarely understood properly: customer service. The discussion moves beyond the idea of “good service” during smooth transactions and focuses on the moments that actually define it — when things go wrong. They unpack why negative f...

What does a good lettings business look like in 2026? In this episode of The Voice of the Agent Podcast, Toby Martin is joined by Sophie Lang, co-owner of multi-award-winning Lang Llewellyn & Co, to go deep on the realities of running — and growing — a lettings business in the year ahead. Using fresh insight from the January Voice of the Agent report, the conversation explores why landlord numbers...

Estate agents don’t need more tech, they need less friction. In this episode, Simon is joined by Victoria Lambden, Business Development Lead at GlueDog (and a former estate agent who’s lived the spreadsheet-and-duplicate-data nightmare). Together they unpack why so many agencies keep adding tools… yet don’t see the output improve, and how the real unlock is integration. You’ll hear Victoria’s “tra...

What’s actually happening in the property market — and how do agents really feel about 2026? In this episode of The Voice of the Agent, Toby Martin and Simon Leadbetter unpack the January 2026 Voice of the Agent report, focusing on residential sales and lettings, and cutting through the noise to reveal what the data really says. They explore agent confidence, transaction levels, fees, competition,...

What if you could understand who lives in a property before you even walk through the front door? In this special episode of the Voice of the Agent Podcast, we share a standout clip recorded live at the Voice of the Agent Conference at Bletchley Park, featuring Ben Nicholas, Head of Property and Real Estate at Experian, in conversation with Simon Leadbetter. Ben reveals how Experian Mosaic uses ho...

Estate agency is a trust business… and whether we like it or not, trust often gets decided before you’ve even said hello. In this episode, Simon Leadbetter is joined by Alex Wood of Alexandra Wood Bespoke — the first female Savile Row tailor and a “menswear visionary” who’s built a modern luxury brand in a world of tradition, hierarchy, and (let’s be honest) a lot of blokes. They get into: 🧠 Why...

Why does buying or selling a home still feel harder than it should? And if conveyancing causes so many delays, why don’t we just… remove it from the equation? In this episode of the Voice of the Agent podcast, we drop you straight into one of the most talked-about moments from the Voice of the Agent Conference at Bletchley Park. It’s a live panel debate exploring the relationship between estate ag...

Stop what you are doing and complete the survey for January's Voice of the Agent Report: https://www.surveymonkey.com/r/TVOTAJan2026 The survey is only open for a short time, so don't delay - complete it today!

What if you could see around corners and spot shifts in consumer behaviour years before they show up in your pipeline? In this episode of Voice of the Agent, Simon is joined by Will Ullstein, UK CEO of YouGov, to unpack what their data is really telling us about Gen Z, tomorrow’s consumer, and what that means for the property industry. They discuss why your own customer data will only ever tell pa...

It’s Christmas Eve, and instead of diving into Voice of the Agent data, Toby Martin and Simon Leadbetter are taking a festive detour into the numbers behind the Great British Christmas. Expect the big debates (Father Christmas vs Santa, and yes… Die Hard), the nation’s favourite film and song, what’s really happening on Christmas dinner plates, and the surprising truth about family arguments. Alon...

In this special end-of-year episode of The Voice of the Agent Podcast, Toby Martin and Simon Leadbetter reflect on a transformative year in the property industry. They discuss the key findings from the recently released Part 5 of the Voice of the Agent report, which encapsulates insights from our inaugural conference at Bletchley Park and surveys agent sentiments heading into 2026. With discussion...

In this special edition of the Voice of the Agent podcast, we’re taking you inside the room at the Voice of the Agent Conference for a live keynote from one of the UK’s leading property experts: Kate Faulkner OBE. If there were a National Curriculum for estate agency, this talk would be on page one. Kate brings the kind of clarity, passion and data-backed insight that cuts straight through the hea...

What happens to estate agency when AI stops being a novelty and starts rewriting how people find homes? In this episode of Voice of the Agent, Simon sits down with Mal McCallion, founder of MyPorta and ModelProp, and a key figure behind PrimeLocation and Zoopla, to explore whether AI-driven property discovery could fundamentally reshape the market — and what that means for Rightmove, for portals,...

In this episode, Toby Martin breaks down the key insights from Part 4 of The Voice of the Agent 2025 report — how consumers are really finding property, what they think about stamp duty, which brands they trust, and why the agent–conveyancer relationship is becoming the industry’s biggest bottleneck. We also explore the rise of AI in property search: from under 1% usage today to potential mainstre...

Simon Leadbetter of We Are Unchained sits down with Steve Eakins from Lumon following The Voice of the Agents Conference, held on 7 November at Bletchley Park. In this episode, Simon and Steve dive into the world of foreign exchange rates, currency volatility, and brokerage, unpacking how these financial dynamics directly impact today’s estate agents and agencies. From international buyers to cros...

Simon Leadbetter sits down with Phill Agnew, Host of Nudge, the UK’s #1 Marketing Podcast, to explore various topics such as ethical marketing, behavioural science, and what it really means to understand your audience. In this episode, Simon and Phill dive into: • Ethical marketing and whether we’re truly benefiting the user • Behavioural psychology and how it shapes buyer decisions • Contacting b...

Nearly two-thirds of an average UK estate agent’s marketing budget disappears into portals and most of them can’t explain why. In this explosive panel top industry minds call out one of the biggest financial blind spots in the property game. From the myth of social media as strategy to the untapped power of PR, this episode unpacks what real marketing looks like and why agents who get it are pulli...

In this episode of The Voice of the Agent Podcast, titled "EP.6: The Mental Health Crisis in Estate Agency," we dive into the pressing issue of mental health within the estate agency industry. With 42% of agents reporting mental health challenges in 2023, the discussion highlights the intense pressures from both within and outside the industry. I explore how social media exacerbates stress and the...

In this no-holds-barred episode, we tackle the uncomfortable truth: Anyone can sell your home no license, no qualifications, no accountability. We break down exclusive survey data from The Voice of the Agent 2025, revealing that 4 in 5 agents and consumers want regulation… yet 17% of agents don’t want to be regulated or qualified at all. Russell Quirk and the panel expose why this matters not just...

In this episode of The Voice of the Agent Podcast, I delve into the complexities of the UK housing crisis, exploring why politicians and housebuilders continue to fall short. With 14 years of missed opportunities, the housing market remains dominated by just 10 companies, leaving a significant deficit in home construction. I discuss the political motivations that hinder effective solutions and pro...

In this episode of The Voice of the Agent Podcast, I dive into the overwhelming world of PropTech with industry experts Simon Leadbetter and Simon Whale. We explore why estate agents are feeling swamped by technology and the persistent issue of integration, which has topped surveys for two consecutive years. With insights from a survey of over 800 agents, we discuss the challenges of multiple syst...