Michael LeBlanc
The Voice of Retail
The Voice of Retail is a weekly podcast hosted by retail pioneer, advisor and keynote speaker Michael LeBlanc and is produced in conjunction with Retail Council of Canada. Each and every week I interview the most interesting people in and around the retail industry, examining the key issues and strategies on the minds of thought leaders in Canada, the U.S. and around the world. © 2018-2026 M.E. LeBlanc & Company Inc. All Rights Reserved.
Author
Michael LeBlanc
Category
Podcast website
Latest episode
Jul 10, 2026
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Episodes
Roger Martin, top global strategist and author of "When More Is Not Better plus an IAB Canada session on the state of Canadian eCommerce with Ted Starkman, Founder Stream Commerce 02.10.2020 1:06:29
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos makes Personalization EASY by helping you connect with your customers, connect with your data, and connect with your systems. Learn HOW at www.realcustomerengagement...
Jerry McGlynn, CIO, Specialized (formerly) and Adam Coyle, CEO, Digital River sneak-peak panel preview episode of their Oktoberfest Keynote Fireside: “Digital Takes Center Stage: How to Scale Global Gracefully in the Age of COVID” 30.09.2020 19:33
Welcome to a special bonus episode of The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. In this episode we meet Jerry McGlynn, CIO, Specialized (formerly) and Adam Coyle, CEO, Digital River who In this sneak-peak panel preview episode of their closing Keynote Fireside: “Digital Takes Center Stage: How to Scale Gl...
Alexandre Guimond, Co-CEO of Altitude Sports and Steffen Schenk, President / COO at mīhī cannabis talk about their relentless focus on customer experience as the winning formula for modern retail 25.09.2020 1:07:15
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos makes Personalization EASY by helping you connect with your customers, connect with your data, and connect with your systems. Learn HOW at www.realcustomerengagement...
Tracy Hermans Director of eCommerce from L-Space by Monica Wise and Casey Gee Sr. International Manscaped give us a preview of their upcoming Oktoberfest Executive Leaders Panel 23.09.2020 20:23
Welcome to a special bonus episode of The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. In this episode we meet Tracy Hermans, Director of Ecommerce, L-Space by Monica Wise and Casey Gee, Sr. International Business Manager, MANSCAPED Both from the Oktoberfest Executive Leaders Keynote Panel: How Bold Guesses and “...
Jean Louis Bellemare, President of Farm Boy and David Ian Gray, retail strategist talk about the state of modern retail, and the strategic and tactical decisions retailers need to make now to survive the COVID-19 era 18.09.2020 1:05:47
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos makes Personalization EASY by helping you connect with your customers, connect with your data, and connect with your systems. Learn HOW at www.realcustomerengagement...
Claire Santamaria, Vice President Yorkdale Shopping Centre and Bill Bass, CMO Full Beauty Brands each share insights and lessons learned from decades of experience in retail and eCommerce 11.09.2020 58:05
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and with the support of omNovos, Canada’s digital customer engagement company. omNovos makes Personalization EASY by helping you connect with your customers, connect with your data, and connect with your systems. Learn HOW at www.realcustomerengagement...
Raj Grover, CEO High Tide and Drummond Munro Chief Brand Officer at Superette talk retail operations in the COVID era, the benefits of scale and each share exciting news 04.09.2020 47:15
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this episode we’re off to Calgary to catch up with Raj Grover, Founder & CEO of High Tide right after the announcement of the merger with Meta creating the largest cannabis retailer in Canada at 63 store. We talk about what it takes to run a cannab...
Jeanne Anderson, SVP Saatchi Art and Kate Delhagen, Strategic Advisor and Investor talk shop, moving luxury online, investing in people and the path forward for online retail in the COVID era 28.08.2020 59:44
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada, and with the support of Astound Commerce. " Modern commerce is complex and leaders need to look beyond web and marketing tech to understand the complete customer experience. The Astound Commerce Maturity Assessment lets you self-evaluate the state of y...
Kevin Graff, President Graff Retail and Andrew Siegwart, President Blue Mountain Village Association talk sales floor training for the COVID era and organizational transformation 21.08.2020 58:05
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada, and with the support of Astound Commerce. " Modern commerce is complex and leaders need to look beyond web and marketing tech to understand the complete customer experience. The Astound Commerce Maturity Assessment lets you self-evaluate the state of y...
Sarah Jordan, CEO Mastermind Toys on taking this innovative retailer to the next level, and Jason Goldberg CCSO at Publicis talks mastering eCommerce in the COVID-19 era 14.08.2020 1:08:01
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada, and with the support of Astound Commerce. " Modern commerce is complex and leaders need to look beyond web and marketing tech to understand the complete customer experience. The Astound Commerce Maturity Assessment lets you self-evaluate the state of y...
David Bolotsky, Founder & CEO UncommonGoods shares his philosophy and retail strategies from 20+ years in eCommerce plus Bruce Winder, retail strategist and author 07.08.2020 53:28
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this episode we meet a long time friend and colleague David Bolotsky, Founder & CEO, UncommonGoods. For twenty plus years David has been a leader this innovative, category defining eCommerce website through the dot com boom, bust, echo and now shar...
Ken Keelor, CEO of Calgary Co-op and Ian Madell, President Level5 Strategy share their perspectives on brand, retail strategy and the changing consumer in the COVID-19 era 31.07.2020 59:53
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this episode we meet Ken Keelor, CEO of one of the biggest cooperative grocers in North America, Calgary Co-op. We start by tracing back and discovering the origins of where Ken gets his obvious enthusiasm for retail and the consumer, and the gene...
Andrew Tepperman, President of Tepperman's and Matthew Dixon, WSJ best selling author and Chief Product Officer of Tethr, share insights on winning strategies for retail, customer service and loyalty 24.07.2020 1:00:57
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and This episode is brought to you by omNovos, Canada’s Retail Customer Engagement Solutions Provider. Combine all of your customer data into a single view to create real-time, personalized connections with your customers in our new contactless world. L...
Joe Megibow, CEO of Purple and Ken Cassar of CassarCo Strategy each give us a sneak peak into their keynote presentations on digital retail strategy and U.S. online consumer behaviour during the COVID crisis 23.07.2020 31:42
Welcome to the The Voice of Retail special CommerceNext Bonus episode part 2, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this episode I talk with Joe Megibow, CEO of innovative mattress brand and manufacturer Purple. With decades of senior level dot com experience with the likes of Expedia and American Eagle behind him, Joe is...
Eleanor Lynch, President Kiaro & James Jesty, President Friendly Stranger explore the always dynamic and evolving retail cannabis market from the West Coast to Ontario 17.07.2020 55:07
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this episode we head west to Vancouver and then back again to Toronto to meet two great retail cannabis operators innovating, growing their brand and retail footprint. Building and leading a team that are Cannabis enthusiast first, retailers second a...
Get ready for CommerceNext featuring Rob Schmults, Laura Joukovski and founders Scott Silverman & Veronika Sonsev 15.07.2020 40:10
Welcome to the The Voice of Retail special CommerceNext Bonus episode, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this episode I talk to CommerceNext founders Scott Silverman and Veronika Sonsev talk about the Genesis of the CommerceNext thought leadership event and community, its overarching objectives and about the Virtual Su...
StockX Co-Founder Josh Luber & Ashley Merrill, CEO/Founder of Lunya share their retail origin stories behind the intersection of passion and profit, positioning their innovative online sites for the COVID era and beyond 10.07.2020 52:35
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this episode we’re in the motor city, Detroit, to talk with innovative online retailer and sneaker marketplace StockX co-founder Josh Luber. We talk about the intersection of passion and profit, how StockX innovative formula drives authenticity and...
Tal Zvi Nathanel, CEO of Showfields and Dan Pink, NYT best selling author share their insights on retail experience, working and adapting in the COVID-19 era 03.07.2020 55:34
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this episode Tal Zvi Nathanel, CEO of Showfields in New York City returns to the podcast to catch us up on how the thinking that created “the most interesting store in the world” and certainly the retail concept that had attendees and pundits at Janu...
Simon Rodrigue, Chief Digital Officer for Staples on modern eCommerce, and Andrew Resnick on key retail operational strategies at storefront creating an amazing digital experience 26.06.2020 58:25
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada On this episode we help celebrate a great milestone and anniversary with Simon Rodrigue, Chief Digital Officer of Staples Canada. We look a the brand and mission transformation of Staples just over a year ago, and Simon talks about the team and technol...
Mark Letain, President of furniture retailer EQ3, Andrew Armstrong of omNovos dives into data and loyalty, and Rana el Kaliouby on the outer edges of AI and emotion 19.06.2020 1:00:18
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and this episode is brought to you by omNovos - Canada’s Retail Customer Engagement Solutions Provider. Learn more at www.realcustomerengagement.com On this episode we go to Winnipeg to meet Mark Letain, President at EQ3, a distinctive furniture retai...
Nicola Kilner, CEO of beauty brand/retailer Deciem (The Abnormal Beauty Company) is joined by Byran Pearson, former CEO Loyalty One/Airmiles on "Jump Ball" customer strategies 12.06.2020 54:52
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada and this episode is brought to you by omNovos - Canada’s Retail Customer Engagement Solutions Provider. Join me next week for an insightful interview with omNovos where we will discuss just how COVID-19 may have given retailers a bit of a gift. Turning...
Michael Schneider, Managing Director of Bunnings, Australia/New Zealand's leading big box home improvement retailer, plus Amar Singh, Principal Analyst at Kantar Consulting 05.06.2020 58:23
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. On this episode we’re going global - all the way to Melbourne Australia for an exclusive interview with Michael Schneider, Managing Director of Bunnings, one of the leading big box home improvement retailers in the world. If you don’t know Bunnings,...
Diana Dimitian, VP, Managing Director South Europe at Levi Strauss & Co, Amanda Nichols Sr Manager, Industry Marketing from Kronos and Alexandra Zatarain, Co-Founder at Eight Sleep 29.05.2020 1:00:38
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada, and this episode features an interview with our sponsor Kronos who believes that great businesses are powered by great people. On this episode we are going to learn about two great retail businesses, Levi Strauss and Eight Sleep. First up on this epis...
Simons CEO Peter Simons on the future of department stores in the COVID-19 era, and Willy Kruh former Global Chair Consumer & Retail, KPMG, returns to share his wisdom and advice to help retailers adapt and survive 22.05.2020 57:34
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada, and this episode is brought to you by omNovos. Create the personalized interactions that your customers will actually look forward to with omNovos – Canada’s Retail Customer Engagement Solutions Provider. Combine all of your customer data into a sing...
Michael Graydon, CEO FCPC on the early successes and long term challenges of the COVID-19 era, and Jane Gaynor, founder of Gain Your Edge Coaching on managing during challenging times 15.05.2020 45:52
Welcome to the The Voice of Retail, I’m your host Michael LeBlanc, and this podcast is brought to you in conjunction with Retail Council of Canada. First up on this episode an exclusive interview with Michael Graydon, CEO at Food & Consumer Products of Canada (FCPC) the national industry association in Canada representing the food, beverage and consumer products industry. We talk about how brand...
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