The Veterinary Receptionst Podcast™

Two calls from the same house about the same dog. A lump call where the front desk has to help without guessing. And the first sixty seconds of an upset caller, the part that decides how the rest of the call goes. Maya and Reese walk through what to say, what to write down, and what to hand to the medical team, plus today's vet news: new rabies vaccine options and updated skin allergy guidance for...

The Tuesday episode of TheVetCSR Daily Podcast: a spicy-cat nail trim call where the handling story is the appointment, a records-transfer call where records move with permission and a verified address or not at all, and the read-back habit that catches mistakes before they happen. For veterinary receptionists and client service representatives.

The Monday flagship episode of TheVetCSR Daily Podcast: one front-desk person doing three jobs at once, and a practical plan for handling the endless small "can you just" asks that eat the day. For veterinary receptionists and client service representatives.

The schedule has a hole in it. Now what? Maya and Reese build the waitlist system that actually works for a veterinary front desk: how to bucket the list so the right pet gets the call, the dressed promise (what to say so clients actually call back), the board where the list lives so the next shift can see it, and the twice-daily sweep that keeps the whole thing honest. Word-for-word scripts inclu...

Sunday at the front desk is the day of endings. First file: the late boarding pickup. Marcus is stuck in traffic, pickup by close is not happening, and his corgi mix Waffles has medication due that night. Why the plan has to come from the boarding agreement and the authorization on file, not from whoever is closest. Second file: a walk-in with a torn nail wrapped in a kitchen towel. How the desk r...

Thursday at the front desk, and day five of Vet Tech Week. First file: the client who arrives 25 minutes late, already apologizing. What to say (warm first, facts second), the two real options, and the no-shame rebook. Second file: a walk-in with a bleeding toenail and a full lobby. Your face is the triage, and the window is not the treatment room. Then the deep dive: the surgery drop-off handoff....

Midweek at the front desk: the 'oh, while we're here' cascade and how to run it without losing the schedule, the wrong-pet check-in and the two questions that catch it, and the repeat-back at meds checkout that catches mistakes before they walk out the door. Plus the vet news beat: what pet owners quietly worry about on cost, and a new FDA approval with a dogs-only warning worth knowing. Welcome t...

The xylitol emergency call, the 'you guys only care about money' caller, and the art of the vague-complaint interview — plus Vet Tech Week day three and the day's vet news.

Maya and Reese cover the Sunday post-op worry call and the lost-pet call, then go deep on the warm handoff, plus Vet Tech Week day one and real comments from the page.

Maya and Reese are back at the desk for Saturday: the parking lot meds pickup where curbside is a real checkout and the bag never leaves without confirmed payment, the weekend callback board that hands off a person instead of a task, and the skeleton crew system for running the front desk as a one person operation. Plus the October shop sale at 32% off, the Product Editors beta, and two real comme...

Maya and Reese are back at the desk for Friday: the five PM fax the vaccine records to the boarder call, handled in the right order before the family leaves town, the Friday lab results chase call where you promise the truth instead of the results, and the final Vet Tech Week prep, two days out. Plus the October shop sale, the new blog post, and two real comments stolen from the page this week. Sa...

Maya and Reese are back at the desk for Thursday: the 4:45 PM "she's been sick all day, can you squeeze her in" call handled the right way, the goodbye call (scheduling euthanasia by phone, slowly and kindly), and a training deep dive on writing the three-line chart note the doctor actually reads. Plus Vet Tech Week prep, the October shop sale, and two real comments stolen from the page this week....

Front Desk Files: the written prescription and online pharmacy call, and the "he's not eating" cat triage call, word for word openers and the never-says. Deep dive: the Vet Tech Week four-day countdown plan, starting with asking your techs what they actually want. Plus listener comments from Mel Adams and Alex Ramos, shop news, and Thursday's teaser: the drop-off appointment deep dive.

Maya and Reese are back at the desk for Tuesday: a mushroom toxicity call handled the protocol way, why the card-over-the-phone move pays off, a deep dive on wellness reminders, the Callback Scripts Bundle launch, and real comments from the community. Wednesday teaser at the end. New episodes drop daily. Connect: facebook.com/thevetcsr. Shop front desk training guides at thevetcsr.etsy.com .

Maya and Reese take on the Monday pile: the exact order of operations for Monday morning callbacks, word-for-word scripts, Vet Tech Week countdown, and real comments from the community.

Sunday callers are a different species. Saturday callers are worried. Sunday callers are planners. Or people who found something. In this episode, Maya and Reese break down two real Sunday calls from the veterinary front desk, including the classic that lands at least once every single Sunday: "I found a dog. No collar. He's in my car right now. What do I do?" You'll learn the trap most veterinary...

It’s Saturday. The schedule is packed, the phones won’t stop, and your veterinary front desk is running on a skeleton crew. Join Maya and Reese for two real-world call breakdowns, a practical 15-minute handoff routine to make Monday easier, and conversations inspired by TheVetCSR community. Special thanks to Heather and Amanda for helping shape this episode through their comments. You talk. We lis...

Audio snippet from The Veterinary Receptionist Podcast 😉Length : 10mn Songs: stay don’t fade away by ‘Emily Ridyard Music on sound cloud Released : December 21st, 2025 This episode is a snippet from the full Sunday Special of the Veterinary Receptionist Podcast on Spreaker. Show Notes: *Ai in the workplace *what to not do with your ai in the clinic the importance of trained and well-scaled ai too...

The Veterinary Receptionist Podcast™ Here’s a tight, compelling, platform‑ready podcast episode description crafted from your full script. It’s written to hook listeners, boost retention, and position the episode as essential industry insight. 🎙️ Episode Description The Veterinary Evolution: 5 Counter‑Intuitive Truths Shaping the Future of the Clinic Veterinary medicine isn’t “returning to normal”...

📌 Episode Description (for RSS.com , Spotify, Apple) In this debut episode of The Veterinary Receptionist Podcast , @thevetcsr takes you behind the desk to explore how a single phone call can change everything. A frantic pet owner calls about a sick puppy, and the receptionist becomes the first line of defence — asking the right questions, guiding urgency, and translating chaos into clarity. Lear...

📝 Episode Notes — Season 1, Episode 2: Snow Day Protocol ❄️ Segment 1: Receptionists in the Storm Snow days don’t just close roads — they disrupt the rhythm of the veterinary clinic. In this episode, @thevetcsr explores how receptionists manage sudden closures, rescheduling chaos, and worried pet owners when winter weather throws everything off balance. The desk becomes the crisis hub, translatin...