The Vaillant Podcast

In this episode of The Vaillant Podcast, host Mike Lacey - Vaillant’s Head of Digital Technologies - interviews Jamie Quince-Starkey, entrepreneur and founder of Down To Earth Derby. Jamie’s mission is to bring nature-based regeneration to the heart of Derby, which is the main driving force of Down to Earth and it’s growing range of initiatives and events. What began as an idea in his own garden h...

International Women’s Day is a global celebration of women’s social, economic, cultural and political achievements. This year’s theme, ‘give to gain’, aims to encourage a mindset of generosity and collaboration. To celebrate women making a difference in the heating and plumbing industry, Laura Thomas, Head of Training at Vaillant UK, leads a special episode of The Vaillant Podcast. She’s joined by...

We know that heat pumps have been a topic of interest in the last few years, and this isn’t going to change in 2026. That’s why, Vaillant has developed schemes to support installers who wish to make the transition to heat pumps. From extensive training available and expert teams, such as System Sales & Design, to our newer schemes like myVaillant install and the MCS Partner Programme, we aim t...

In the second half of our two-parter 'Enhance Your Knowledge' episode of The Vaillant Podcast we are focusing on apprenticeships and the role they play in building skills for life across our industry. In this dedicated episode, we hear directly from two of our apprentices about why they chose the apprenticeship route, what learning on the job looks like in practice, and how earning while they lear...

To kick start 2025, the first half of our two-parter episode of The Vaillant Podcast focuses on training opportunities and professional development across the industry. Mike Lacey is joined by Graeme Heron, Training Operations Manager, and Tom Thorley, Renewables Technical Coach, to explore how installers can enhance their knowledge through product training, digital learning and in-centre courses....

To kick start 2025, this episode of The Vaillant Podcast explores how you can enhance your knowledge and boost your career with training opportunities. We discuss how Vaillant can support you and your business with product training, whether that’s online with the Vaillant Academy or at one of our Centres of Excellence dotted around the country. We also hear from two young apprentices about how the...

The festive season is here, and to celebrate, we’ve dedicated our December episode of The Vaillant Podcast to traditions, celebrations, and laughter. In this episode, our host, Mike Lacey, Vaillant’s Head of Digital Technology, is joined in the studio by friends and colleagues, Jo Salt, Vaillant UK’s Heat Pump Product Manager, and Charlotte McCorriston, Vaillant Area Sales Manager. Together, they...

In this episode of The Vaillant Podcast, we discuss the customer support available with our remoteGO mini and Appliance Function Check (AFC) services. We explore how both of these services can support you and your business, what the benefits are from using them and generally how to gain access.    Joining Mike Lacey, Vaillant’s Head of Digital Technology, are three experts from the Vaill...

In this episode of The Vaillant Podcast, we’re celebrating the plumbing and heating industry with some amazing installer stories. Mike Lacey is joined in the studio by Todd Glister, co-host of the  Heating & Plumbing Show on Fix Radio  – sponsored by Vaillant – for a chinwag about some weird and wonderful tales from installers and colleagues. The pair spill the beans about embarrassi...

It’s a new year and a new start – so in this episode of The Vaillant Podcast, we’re talking about business planning. How can installer businesses get organised and put plans in place to help them take on 2024 in the best possible shape? Joining host Mark Wilkins is Lee Tilbury of Hampshire-based  Neater Heat , who brings some brilliant business planning advice to the show. They chat about man...

The festive season is also the heating season – and for many installers, working at Christmas is just part of the job. In this episode of The Vaillant Podcast, we’re donning our Santa hats and pulling crackers for a Christmas special. Joining ho-ho-host Mark Wilkins are three wise men: Essex-based gas engineer (and qualified pilot) Shoaib Awan of  The Gas Expert Ltd , and Luke Sheppard and Si...

In this episode of The Vaillant Podcast, we’re taking a dive into the world of connectivity and smart heating.  To demystify the concept, Simon Whysall caught up with   Mike Lacey, Vaillant’s Head of Digital Technology, for a live chat in front of an installer audience on our stand at InstallerSHOW in Birmingham in June.  Simon and Mike explain how smart home technology has lots of...

Future Talent: A conversation with Mark Wilkins, Neil Jones, Emma Bohan, and Sean Davidson The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives: from mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  Having enough trained heating engineer...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives: from mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  As homeowners look to the ways they can decarbonise their home heating and reduce their impact on the planet, in this this episod...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives: from mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing. In this episode, we’ll be covering the topic of light commercial heating systems and how they differ from their domestic counterparts,...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives: from mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  In this episode, we’ll be covering the topic of women in heating and chatting to a couple of guests to ask about what inspired th...

 Low Temperature Systems Part 2 with Mark Wilkins, Martin Butcher, Simon Melbourne, and Christian Ford   The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. From mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  On the second...

Low Temperature Systems Part 1 with Mark Wilkins, Martin Butcher, Simon Melbourne, and Christian Ford   The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. From mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  In part 1 of this ep...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. From mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  In this episode of The Vaillant Podcast we asked installers on social media what they wanted to know about the heating industry’s...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. From mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  In this episode of The Vaillant Podcast we tackle the topic of the Internet of Things (IOT), how we can define it, and how the IO...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives: from mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  Revisiting the topic of the very first episode of The Vaillant Podcast, in this episode, Simon Whysall chats with Dr Luke Sulliva...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. In this shorter series our team of industry experts are joined by a host of guests to dive into the detail when it comes to a range of technical topics. In this episode, Mark Wilkins speaks to two guests: Andrew Ireland and Michael Dawes to better understand how the Vaillant...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. In this shorter series our team of industry experts are joined by a host of guests to dive into the detail when it comes to a range of technical topics. In this episode Mark Wilkins speaks to two guests: Paul Honeyman and Neil Macdonald to examine the role water quality plays...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. In this new shorter series, our team of industry experts is joined by a host of guests to dive into the detail when it comes to a range of technical topics. In this first episode, we speak to three guests: Mark Wilkins, Craig Dolan and Christian Ford, to take a deep dive into...

The Vaillant Podcast is a heating industry podcast designed to support installers with every aspect of their working lives. From mental health to marketing, fitness to finances; installers can tune in to learn how to enhance their earnings, learning and wellbeing.  In this episode we speak to three guests: Mark Wilkins, Ryan Halliday and Christian Ford to learn more about how installers can safegu...