The Upgraded Points Podcast

We are back at Universal Orlando Resort, and this time we brought a VIP tour and a sit-down interview with the man behind Epic Universe. Jeff Polk, Executive Vice President and General Manager of Epic Universe, joins Chris and Katie for a wide-ranging conversation about the park’s first year, what surprised him most about how guests are actually experiencing it, which of the five worlds has genera...

We’re recording this one directly from Universal Orlando Resort, and we brought a giveaway with us! 🎢 Upgraded Points is sending one winner and three guests to Universal Orlando, including the brand-new Universal Epic Universe, with flights, four nights at Universal Terra Luna Resort, and admission to all four parks included. Details on how to enter are below. Before the main segment, Katie cover...

Three topics worth your time this week, and a listener question that opens up a real debate. Chris used the free night certificate from his Marriott Bonvoy Brilliant® American Express® Card at the Ritz-Carlton Orlando Grande Lakes against an $850 cash rate, got a last-minute upgrade and 4pm checkout thanks to Platinum status, and shares why a card that is always on the chopping block just earned a...

Katie just got back from Greece, where she checked out some of Hilton’s latest and greatest properties... But first, we had to pause our Mexico work trip to bring you Southwest’s new announcements because we didn't want to wait until the next episode. New status tiers, Companion Pass changes, a devaluation buried in the FAQ that they did not put in the press release, and the Southwest Icon Lounge...

IHG just refreshed its entire credit card lineup, and there is a lot to unpack. Before the main segment, Chris shares a quick New York City stay that included two surprisingly strong award redemptions, a La Quinta in Times Square for 30,000 points against a $700 cash rate, and a voco Times Square for 42,000 points at the last minute with rooftop bar access and Times Square views. Plus an Uber Shut...

Most people pack their carry-on the same way every trip and wonder why they always run out of space. In this episode, Chris and Katie share the hacks that actually make a difference, from why packing cubes might be hurting you in your roller bag to how coordinating colors before you pack changes everything. They cover roller bag strategy, personal item essentials, what to always have accessible on...

A lot just happened in the points and miles world. Citi added JAL Mileage Bank as a transfer partner with a 30% bonus through October 24, and it changes the math on how to use ThankYou Points for Japan and Oneworld bookings. Hyatt officially ended its American Airlines partnership and announced a new one with Delta hours later. Chase Sapphire Reserve anniversary offers are live with up to $350 bac...

With just 3 months left in the year, now is the time to audit every credit card benefit, free night certificate, and elite status threshold before December 31 resets everything. In this episode, Chris and Katie go through the full end-of-year checklist for points travelers. Annual credits expiring December 31 across Platinum Card® from American Express, Chase Sapphire Reserve®, Hilton Honors Ameri...

Southwest is making some of the biggest moves the airline has seen in years. In this episode, Chris and Katie break down everything that's been announced, starting with Southwest's first-ever airport lounges debuting in late 2027 with at least 11 locations planned. The first four are Austin, Baltimore, Honolulu, and Nashville, and Chase is involved in the development, which means a new premium Sou...

Cruises represent one of the most underutilized opportunities in the points and miles world. In this episode, Chris and Katie cover every way to earn more points on cruise bookings, the best credit cards for cruise spend, how to stack points through airline and hotel portals like Chase Travel and AmexTravel.com, and why cruise line credit cards almost never make sense. Then the big question: can y...

We've been busy. Let’s get caught up together. Chris and Katie cover a packed stretch of recent travel including Chris’ stay at the InterContinental Boston by IHG, Katie's American Airlines premium economy flights to Barcelona and Rome booked with Alaska Atmos Rewards points, a Kimpton Barcelona stay through Chase The Edit with a tourist tax surprise, a walking tour of Barcelona, a Vespa tour thro...

Every points traveler has made mistakes. This episode is our honest debrief. Before the main segment, Katie shares why Chris convinced her to get the Hilton Honors American Express Aspire Card, how she and her husband both got one on the same day, and why she's already finding it easy to justify the annual fee. Plus, a smart strategy for couples looking to align free night certificates. Then Chris...

Everyone talks about which cards to get. This episode is about which cards we actually use and why. Before the main segment, Chris and Katie share their latest travel updates, then conduct a full wallet audit, breaking down every card they carry across eight spending categories: travel and transit, dining and groceries, phone, utilities, internet, streaming, gas, and everything else. Chris makes t...

The AA Executive Card just got a new name, a $100 annual fee increase, and a handful of new benefits. Chris and Katie both carry this card and break down exactly what changed, what's staying the same, what's being cut, and whether the math still works at $695 a year. Citi and American Airlines Give the AAdvantage Executive Card New Perks and a Higher Annual Fee https://upgradedpoints.com/news/aadv...

Chase just opened their ninth Sapphire Lounge at Dallas-Fort Worth, and we got an early look before it officially opened. In this episode, Chris and Katie break down everything inside the new DFW lounge, the first whiskey bar in the network, Texas-inspired food, a grab-and-go section, spa access, and a family room with local touches throughout. Then they zoom out to cover the full Chase Sapphire L...

Amex just changed the rules for Centurion Lounge access, and we're breaking it down before diving into the main event. As of July 8, guests must be on the same flight as the cardholder, and layover visits are now capped at 5 hours before departure. Then it's the Would You Rather: Travel Edition . Business class on a budget airline or economy on Singapore Airlines. Free room upgrade or free breakfa...

Elite status sounds glamorous until you do the math. In this episode, Chris and Katie dig into whether airline and hotel elite status is actually worth chasing in 2026, pulling in honest and often conflicting takes from across the Upgraded Points team. Lori makes the case for low-level Oneworld status abroad. Ryan thinks most airline status is overrated. Ben says it depends on your situation. Jami...

Most U.S. travelers are familiar with Virgin Atlantic but have no idea what Virgin Red actually is or how it connects to the broader Virgin ecosystem. This episode fixes that. Katie sat down with Andrea Burchett, Chief Loyalty Officer at Virgin Group, for a deep dive into the program that ties Virgin Atlantic, Virgin Voyages, and Virgin Hotels all together under one points currency. Virgin Red's i...

Hawaii is one of the most rewarding points destinations out there, but hotel prices vary wildly depending on which island you're on and where you stay. In this episode, Chris and Katie go island by island through Maui, Kauai, the Big Island, and Oahu, breaking down the best steal and splurge hotel options at each one with real cash prices and current points costs. From the Hampton Inn Maui North S...

Booking your first international award flight feels overwhelming until you understand the process. In this episode, Chris and Katie break it down into 4 repeatable steps that work every time, regardless of which airline you're flying, which points program you're using, or which cabin you're booking. Before the main segment, Chris shares how moving to Brazil 16 years ago got him into points and mil...

The Chase Sapphire Preferred just launched a 100,000-point welcome offer , and we're showing you exactly what to do with it. Chris and Katie walk through 6 real trip examples built around 100,000 Chase Ultimate Rewards points, with real redemption rates, real flights, and real hotels, so you can go book it yourself. Hawaii on Southwest with Hyatt nights in Waikiki. Walt Disney World at a Deluxe ho...

The Chase Sapphire Preferred Card just got its biggest refresh in years, along with a 100,000-point welcome offer! That's a lot to unpack. Before the main segment, Chris covers a major Choice Privileges devaluation that hit Japan hard, with some properties jumping by as much as 200% in points cost overnight. Katie shares a W Seattle stay booked through Chase The Edit, what worked, what didn't, and...

Alaska Airlines just completed its first-ever flight to London, and Katie was on board in business class. In this episode, she breaks down the full experience, from two Seattle airport lounges to the brand new suites product on the 787-9 Dreamliner, full doors, Filson bedding and amenity kits, Salt and Straw ice cream sundaes at 35,000 feet, and an honest take on everything from the food to the sl...

Summer 2026 is here, and award space is already thinning fast. If you haven't booked yet, you're not too late, but the window is closing. In this episode, Chris and Katie break down five tips you can act on right now to lock in your summer travel before the best options disappear. Plus, Chris shares how his family made the most of a trip to Universal Epic Universe and whether it's worth it as a mu...

You might think you're using your Chase points correctly. You're probably not. Before we get into it, Chris shares how his Alaska Airlines account got hacked, what happened, and the steps everyone should take right now to protect their points. Katie recaps a weekend in Montreal, including an inaugural Air Canada flight from Columbus, a stay at the W Montreal, and why the city deserves way more att...