The Uncharted Veterinary Podcast

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a technician who is looking around at our field and wondering - How do we compete with other industries? In a time where more and more employees are looking for flexibility in their schedules, in their work environments, in their benefits and in their roles within companies, how does veterinary medicine...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are weighing in on a recent conversation that Stephanie had with a fellow manager. This manager has a technician on their team who is excellent at their job, high skills and overall well liked by the team. However, it seems like they have a teeny, weensy little flaw in that they are one of the most pessimistic people that this manager has...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a soon to be veterinary technician. Our soon to be tech is about to begin their program externship experiences and is looking for a little guidance on how to choose a practice that feels like the right fit for them. They are asking themselves (and us) “How do I know if it’s a place I should stay away fro...

This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeling very frustrated with the way that their practice managers are running team meetings. Meetings happen once a month and seem to have become a two hour laundry list of things to lecture at the team about, sometimes the same topics over and over. Our...

This week’s episode is brought to you, ad free, by our sponsor - Pets Best Pet Health Insurance. This week on the podcast, Dr. Roark and Stephanie have the pleasure of spending some time with their friend, Dr. Peter Weinstein. Our conversation takes a winding path through some timely and relevant topics in veterinary medicine - There is a lot of chatter about money right now in veterinary medicine...

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. We received an email from Dr. It’s Not the End of the World. They are struggling with a CSR on the team who seems to catastrophize everything. Every client they speak with seems to be upset about something and yet when the team jumps in to help, the clients seem to simply be in need of help with something. Dr. It’s...

This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. We received a note from a veterinary technician who is feeling very frustrated with the language that our industry is using to describe ourselves and communicate the pain and frustration we are all experiencing, outwardly to the rest of the world. This technician feels like they see conversations happening where we...

This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. A practice owner wrote in, feeling very frustrated by an associate doctor on their team who is struggling significantly with self confidence and their belief in themselves as a good doctor. It seems like any time someone on the team asks questions about a patient’s care or double checks a drug dose or asks to look...

"This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how t...

This week on the podcast, Dr. Roark and Stephanie tackle a series of questions posed by a Practice Manager. The manager is wondering how to get the team to take accountability and problem solve BEFORE they panic. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ LAST CHANCE TO REGISTER - This Sunday, Stephanie is leading a workshop on Communication - Communic...

HOF Episode 113 This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staffed and getting shorter by the minute. Where do you find good people? We need to hire at least 1 person in every role. Our morale is at an all time low and people are burnt out. We need to save the ship before it goes down.” AND “Alrighty...

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they bought a practice a few years ago that came with a handful of toxic team members. Those people have self ejected or been weeded out and the team has been working in synergy for some time. However the last few months, the griping and the passive...

This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to h...

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other DVM present in the building and tackling a full su...

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they are managing an awesome veterinarian - they are providing solid, high quality care, the clients and team adore them and everything is pretty great. Except that this veterinarian seems to be at the clinic CONSTANTLY. They are working 3-4 hours a...

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something...

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We got an email from a relief vet who was wondering how they can better support the practices they work at. They want to know how to prepare ahead of time and both ask the right questions of the practices they are working with and get the needed information from the practice to make sure that it is a good fit...

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying in to their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is related to the office manager...

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate who has a problem. They love their clinic. They like the owner, the manager, the clients are fantastic and they really enjoy working with their team. Except there is a secret lurking in the shadows. This clinic has a tenured associate who sometimes turns from the...

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. Someone reached out and asked a very simple and yet very complicated question. What do we do when they know we won’t fire them? When we are short handed, desperately in need of bodies, they act atrociously and break all the rules because they don’t fear any consequences. What do we do? Let’s get into this... L...

UVP 138 GP vs ER - When Did We All Become Enemies? by Uncharted Veterinary Community

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about sick days. They have a team member who is repeatedly calling out for very valid personal reasons. But this is nothing new for this person and the team is getting sick of it. (Not to mention the manager is sick of the headache that comes with finding co...

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A part time associate DVM has reached out to us and asked how they can go about gaining respect from the team when they aren’t there all the time. This particular associate is struggling with someone on the team who is a bit of a Queen Bee, however, Andy and Stephanie want to weigh in on the bigger picture questions...

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an upcoming team retreat they are planning. The team is going to get together offsite and they are closing the clinic down to work on team building and have a little fun. But some of the team has stated they don’t want to come if they aren’t going to ge...

This week on the podcast, Dr. Roark and Stephanie are going to get up close and personal… about money. There has been a tidal wave of conversation online in recent weeks about veterinary medicine having turned away from the idea of a living wage for so long. After all, we are in for the animals and not the money, right? Time to change that image and thought process. Let’s start the discussion, sha...