The Uncharted Veterinary Podcast

What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling an international mailbag letter from a practice owner who is struggling with a lot of change in their practice. They have a new manager, they lost a vet who was a partner in th...

This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who specializes in leadership, team development, and client communications. She recently birthed a new project - her own book! Andy and Amanda are talkin...

UVP - 181 - Growth Opportunities For Technicians by Uncharted Veterinary Community

Have you ever hired someone or had someone join the team and when they get started, it is obvious to the whole team that this person WAY oversold their skillset and abilities? This week on the podcast, Dr. Andy Roark and Stephanie Goss tackle a great question from a practice manager in this very predicament who is asking "What can I do to fix this problem and bridge the gap between their skills an...

Have you ever worked in a practice where there is a hot-head in the building? Someone who is reactive? Someone who flies off the handle or is extremely emotional in their reactions to things that don't seem to warrant that level of reaction? A lot of us have worked with someone like that. The question this week on the podcast is what do we do when the hot-head is in charge? Join Dr. Andy Roark and...

This week on the podcast, Stephanie is joined by Joe Axne of IT Guru to talk about some of the wacky things that clinics do when it comes to information security and technology. Information technology (IT) can be an area where veterinary medicine struggles to keep up to date - it's one of those areas where you don't know what you don't know. We talk through some of the things that practices should...

A veterinarian who seems afraid of their patients... is it possible? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag, asking for some input on a veterinarian in their practice who seems to struggle with aggressive patients - both the team and clients have complained about how this doctor interacts with and handles their patients. Andy and Stephani...

Can the team sabotage a new doctor before they even start? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag. A medical director colleague wrote in and shared with the team that they have a doctor coming onboard that has worked previously as a tech in their hospital. Should be a major win, right?? Our medical director says hold your excitement becau...

Are you a leader in your practice whose palms sweat and you might completely forget how to say what you need to say when confronting a negative staff member? Dr. Andy Roark and Stephanie Goss are tackling another letter from the mailbag this week. A long time podcast listener wrote in and asked Andy and Stephanie to do some actual role play on how to address a team member who is (and I do quote) “...

This week on the podcast, Stephanie Goss is joined by Jenn Galvin, Practice Manager/Practice Owner. Jenn is an Uncharted member with a passion for spreadsheets, inventory and home delivery and she was the first person I thought of to kick this topic around when I saw the letter we got in the mailbag. A manager of a corporate practice wrote in and asked about our take on encouragement from their co...

When your direct boss sucks the life out of you, what do you do? This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a mailbag letter from a veterinarian who transitioned out of their old practice and into a new one. They love the team, the clients and the work. There is just one problem… the medical director has a polar opposite leadership style from our vet friend and...

When you become the boss, can you still be friends with your team? This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a mailbag letter signed “Another Lonely Manager”. This manager transitioned from being a tech to being the boss and they are struggling with two questions - Can you expect to continue to be friends with your co-workers when you are promoted and become t...

This week on the podcast, Stephanie Goss is joined by Nicole Clausen of Veterinary Care Logistics. These days, it feels like the whole world is on backorder. Both Stephanie and Nicole are shocked and surprised regularly, at how many practices they talk to that have absolutely ZERO plan for what to do when things run out and aren’t available. In this episode, we are going to laugh, nerd out about i...

This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeling very frustrated with the way that their practice managers are running team meetings. Meetings happen once a month and seem to have become a two hour laundry list of things to lecture at the team about, sometimes the same topics over and over. Our...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a question that came in through the mailbag from a friend and colleague of theirs. This DVM is thrilled to have purchased their own practice. They are making a shift from managing multiple locations with multiple DVMs at each practice into a much smaller, rural one DVM practice however and they are facing some challeng...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who was struggling with something that feels familiar to us all at this point. These managers are short handed. And a lot of them came into their roll from the team side so they have the skills to fill in on the floor when needed. Their teams are really getting frustrat...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are walking through their take on a conversation that Stephanie recently had with a fellow manager. This manager reached out, at their wits end, asking “Please, tell me there is some sort of training/tools I can use because my team is struggling with acting like we are all team players! This every person unto themselves thing has GOT to s...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from Dr. The Earth Is Round. This veterinarian is frustrated with a few clients that do not seem to believe in science. Dr. The Earth Is Round is wondering “What do I do when they are angry about wearing a mask during a pandemic spike, don’t think vaccines actually work, and only want to do what is “natural”...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an issue with a specific team member. This team member is a wonderful technician, who is generally well liked by the team. They seem to have one (little) habit that gets them into (sometimes BIG) trouble. They put themselves into situations sometimes that...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a challenge from a practice manager who has quite the challenge and an incredible opportunity on their hands. This manager previously had a practice owner who didn’t deal with any of the interpersonal conflicts, gossip or lack of communication skills on the team. Now they have moved on out of the picture and this manager is b...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager. The entire world is struggling these days with short tempers, disgruntled with life attitudes, frustrations shared publicly about things that weren’t always so public before. Everyone in veterinary medicine has been impacted by at least one grumpy or short tempered person since this p...

This week, Dr. Andy Roark and Dr. Dave Nicol talk about Nicol’s co-authored research piece Leadership Actions and their Effects on Practice Culture. They discuss the importance of culture, why it is so rarely prioritized, what effect increasing corporatization is having on veterinary workplace culture, and which actions leaders take (or don’t take) that most directly impact clinic culture. LINKS:...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are joined by Melissa Gutierrez, Senior Vice President and General Manager of Pets Best Insurance Services. We are super excited to talk with Melissa about an interesting question regarding pet health insurance, which is “Is people insurance the problem with pet health insurance?” Let’s get into this… Links: Upcoming events: https://uncha...

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice owner whose inquiring mind wants to know: how do I get my associate(s) to be more productive and still support work life balance? The ask by this practice owner is being influenced by the fact that they seem to produce more revenue in 3 days than an associate can produce in 4 days a week. The...

This week, Dr. Andy Roark and Stephanie Goss have a bonus episode for you! We recently sat down with Joey Campagna, the head of Marketing and Business Development for Cubex. We wanted to talk with Joey because the hiring environment is so difficult and it seems like everyone is short-staffed. So in an effort to find solutions to help offload some tasks that might be automated, we’ve been talking a...