The Trusted Technician

Caleb, a maintenance technician from George Brazil in Phoenix, AZ, shares his strategy for running high-level maintenance visits. Key Takeaways: Why maintenance is so important for HVAC Systems. How to help homeowners understand the importance of regular maintenance. Why, as a technician, you must also be sold on maintenance. Running a thorough maintenance visit that builds value and trust. Learn...

John from Alexander Services shares how consistency is the key to improvement for him. His HVAC journey has been finding ways to improve consistency and stay in the right mindset. Key Takeaways: Why we stop consistently doing things that have been working well. Our Mindset impacts how consistent we are with all of the little details. It is not enough to consistently ask questions. You need to know...

Larry from Itak Heating & Cooling in New Jersey shares how he went from a problem solver to a Trusted Advisor and how that helped him find success with his HVAC career.  Key takeaways from this episode: Finding a new process and changing old habits is hard. Asking questions shows that you care. Asking questions is not enough. You need to show that you listen and do something with that info. St...

John from Hopkins in South Florida joins the podcast again to share how he stays motivated and constantly improves as an HVAC technician through coaching and training. Key takeaways from this episode: How to learn the skill of goal-setting How goals lead to motivation Why coaching is so important What effective coaching looks and sounds like The right mindset about training How being an HVAC techn...

Curtis from Patrick Riley in Arizona joins the podcast again to share how he approaches the HVAC off-season and makes the most of every single opportunity. Key takeaways from this episode: Slow down, be really thorough, and don't miss details. Have the right mindset and ignore limiting beliefs about what people will spend. Focus on the right opportunities at the right times. Building trust and adj...

Chris from Russell's Heating Cooling Plumbing and Electric in Virginia shares how loving install work and the attention to detail of a good install helped him become a top HVAC technician and the lessons he has learned along the way. Key Takeaways: How to constantly improve and get better through analyzing everything Follow a process so you can repeat what works and remove what doesn't Ask questio...

Matt from Patrick Riley in Phoenix, Arizona, shares how HVAC technicians can bring more clarity and consistency to their results by getting clear and consistent with their process. Key Takeaways: If you are guessing what to do on a call, you aren't following a clear process. Results won't be immediate when you change your process. You have to work at it and get through the "valley of woe." You hav...

Berto from Burkhardt Heating & Cooling in Wisconsin shares how learning to always provide options while showing empathy has taken his ability to help customers to new levels. Takeaways: Always Give Options to Customers for Every Scenario How to demonstrate empathy to build trust Slow down and ask better questions so that you can give the right options Learn more about SBE at   ⁠⁠⁠⁠⁠⁠⁠⁠sbeodyss...

Morgan from Kellam Mechanical in Virginia shares his approach to taking care of his customers, which keeps him always booked for months out. Learn more about SBE at   ⁠⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠⁠ Connect with us on social media:   ⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠  |  ⁠⁠⁠⁠⁠⁠⁠Facebook

Christian is a technician at Jackson & Foster Heating & Air Conditioning, and he shares how he's improved his revenue and found success without sounding like a salesperson. Learn more about SBE at   ⁠⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠⁠ Connect with us on social media:   ⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠  |  ⁠⁠⁠⁠⁠⁠Facebook

Richard from Kellam Mechanical in Virginia shares how he stays positive and focused on maintaining success year-round, even outside of demand seasons. Learn more about SBE at   ⁠⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠⁠ Connect with us on social media:   ⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠  |  ⁠⁠⁠⁠⁠Facebook

Jeff from Blazer shares how using a consistent process for his calls led to more than doubling his revenue. Learn more about SBE at   ⁠⁠⁠⁠sbeodyssey.com⁠⁠⁠⁠ Connect with us on social media:   ⁠⁠⁠⁠Instagram⁠⁠⁠⁠  |  ⁠⁠⁠⁠Facebook

Nathan from Harris shares how his process shows value by using curiosity and listening so it doesn't sound like he is just following a script. Learn more about SBE at   ⁠⁠⁠sbeodyssey.com⁠⁠⁠ Connect with us on social media:   ⁠⁠⁠Instagram⁠⁠⁠  |  ⁠⁠⁠Facebook

In this episode, Joe, a Technician at Kale Company Heating & Air Conditioning in Moline, IL, shares from his 34 years as an HVACTechnician. Hear about how things have changed and why he has stayed with it for so long. Learn more about SBE at   ⁠sbeodyssey.com⁠ Connect with us on social media:   ⁠Instagram⁠  |  ⁠Facebook

Steve from Blair Heating & Air in California talks about how if you aren't careful, your ego will keep you from being successful with sales. Instead, he goes through tips for how to learn, listen, ask questions, and get better by removing your ego from your sales process. Learn more about SBE at   ⁠sbeodyssey.com⁠ Connect with us on social media:   ⁠Instagram⁠  |  ⁠Facebook

Cory Holman, co-owner of George Brazil in Phoenix, Arizona, explains the tough situations facing HVAC comfort consultants right now and how truly understanding consultative selling is the answer to overcoming them. Join Cory's NEW Trusted Advisor Regional Training with SBE in Phoenix, AZ, on September 26th & 27th in the NEW state-of-the-art, million-dollar training facility at George Brazil/Pa...

Jonathan from Woolridge Heating & Air Conditioning in Virginia shares from his vast experience of helping his customers. Using his story-based approach, Jonathan did over a million dollars in revenue last year outside of the demand season in the maintenance and tune-up seasons. Register for Regional Training in a city near you at sbeodyssey.com/in-person-training Learn more about SBE at   ⁠sbe...

Learn more about selling HVAC equipment with Forrest, an installer turned technician turned comfort consultant from Horne HVAC, as he transformed his sales by learning to bring organization to his thinking and process. Listen in to discover the power of a well-defined plan combined with learning to appreciate practicing and training and how it turned Forrest into a sales success story. Learn more...

Less than six months ago, before this conversation, Kylie from George Brazil Air Conditioning & Heating managed the meat department at a grocery store. Now, she's running successful maintenance visits as an HVAC Technician. Listen to her incredible story on how that's possible! Learn more about SBE at   ⁠sbeodyssey.com⁠ Connect with us on social media:   ⁠Instagram⁠  |  ⁠Facebook

Charlie from George Brazil in Phoenix, Arizona, was rookie of the year last year in the SBE rankings. He shares how he is dialing in his process by not being afraid to try things and using each call to work on things to make his process better. Regional Training Dates - Learn more and register at https://sbeodyssey.com/regional-training Service Champions - Level 1 SEPT 21 & 22: Nashville, TN O...

Curtis from Patrick Riley in Arizona shares his record-setting goals and his pace for the year. He shares how his mindset helps him avoid slumps and maximize every opportunity in his goal to go further than any technician in our program has gone before. Learn more about SBE at  ⁠sbeodyssey.com⁠ Connect with us on social media:  ⁠Instagram⁠  |  ⁠Facebook

Jason from Dunco Heating & Cooling in Lawrence, Kansas, shares how his strategy of getting incrementally better every year has enabled him to continually make his customers happier while focusing on improving and practicing his skills. Learn more about SBE at  ⁠sbeodyssey.com⁠ Connect with us on social media: ⁠Instagram⁠ | ⁠Facebook

Gerald from Kellam Mechanical in Virginia lived without HVAC, so he knows passionately the service he provides to his customers helps them be comfortable. Hear how after many years of running calls, he changed his mindset and, in return, achieved the success he never before imagined. Want to get your techs ready for summer? Register for SBE's Regional Training. ⁠ REGISTER HERE ⁠ Learn more abo...

In this episode, Lamont Page, a Worley's Home Services technician in Yorktown, VA, shares insights on how to make the most of a career in the industry. He shares tips he learned from going from a "fix anything jack of all trades" to significantly increasing his sales revenue without any pushy or fake sales tactics.

John, a tech from Hopkins Air Conditioning in FL, shares how he doubled his annual revenue over last year by implementing a strong upfront contract with his customers that he learned from our Annual Conference. Want to learn more about the SBE Annual Conference?  Visit our website https://sbeodyssey.com and click the "Annual Conference" tab to learn more and register. Learn more about SBE at...