The Tourism AI Podcast

Subscribe to our newsletter! Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a call⁠ to learn more! Peter, Kendel, and Matthew unpack the Two Journeys Framework, the idea that every to...

Subscribe to our newsletter! Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a call⁠ to learn more!  Data governance is a people, process, and legal problem. In this episode, Peter Pil...

Subscribe to our newsletter! Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a call⁠ to learn more!  What does it actually look like when a DMO starts preparing for AI adoption? In this ep...

Subscribe to our newsletter! Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a 15-minute call⁠ to learn more!  Most tourism businesses are spending 90% of their energy on 15% of the AI...

Subscribe to our newsletter! Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a 15-minute call⁠ to learn more!  Small tourism businesses need AI tools they can trust. That starts with u...

Donate to Melanie's Ascent Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a 15-minute call⁠ to learn more! PeterPeter climbed Mount Kilimanjaro as part of Melanie's Ascent, ra...

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a 15-minute call⁠ to learn more!  Most tourism organizations hit a wall after personal AI experiments. Data security concerns freeze lea...

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a 15-minute call⁠ to learn more!  How do small DMOs adopt AI when they don't have Amazon's budget or enterprise resources? Gerar...

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! ⁠Book a 15-minute call⁠ to learn more! Small tourism businesses need HR support but don't have time for it. Greg Klassen and Stavros Karlo...

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! Book a 15-minute call to learn more! In part 3 of our 2026 predictions series, we tackle the two biggest disruptors facing tourism: agentic co...

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! Book a 15-minute call to learn more! Peter, Kendel, and Matthew tackle the operational side of AI in 2026. They break down what agentic AI act...

Did you know we offer a free AI Minute Snippet for your organization's newsletter? Give your members valuable AI insights without adding work for your team. Partner with us to add high-quality, thought-provoking AI content to your newsletter - for free! Book a 15-minute call to learn more! Welcome to part one of our 2026 AI Predictions series. Peter breaks down the three foundational shifts ev...

How are travellers really finding hotels in 2025? According to SiteMinder's latest report, OTAs have officially overtaken search engines as the #1 discovery channel, and AI-powered discovery jumped from 4% to 18% in just one year. In this episode, we break down what this seismic shift means for DMOs, hotels, and tourism marketers. Peter, Kendel, and new TAIN team member Matthew Dias discuss wh...

Tourism and hospitality leaders rushing to adopt AI face critical cybersecurity risks most don't see coming. Cybersecurity expert Cordell Robinson, CEO of Brownstone Consulting Firm, joins the Tourism AI Podcast to reveal the hidden dangers of out-of-box AI tools, shadow AI use, and why humans are the biggest threat to AI security. In this episode, discover the SDLC (Software Development Life...

Join Peter Pilarski as he sits down with Deneen Allen, founder of Pure North Canada and Firecircle, to explore the critical gaps in tourism training and how AI is reshaping the industry. Deneen shares insights from nearly 30 years in tourism development, revealing why operators struggle with market context, brand storytelling, and operational design, and how The Firecircle's 5x5 Method address...

#AIinTourism #DataSovereignty #AIAgents #TravelTech #DMO #HospitalityAI #TourismInnovation #ResponsibleAIIn this power-packed episode, Peter and Kendel unpack the biggest AI stories shaping tourism right now—from Canada's data sovereignty debate and OpenAI's Gemini rivals to Expedia's new AI itinerary tool and Sora's viral video generator. Discover how AI agents are booking reservations autonomous...

Peter and Kendel break down the biggest AI announcements reshaping tourism and hospitality in 2025. From Microsoft's new AI agent routing in Copilot to OpenAI's instant checkout feature, the travel booking landscape is transforming overnight. Learn why direct bookings could finally disrupt OTAs, how social media became the new search engine for travelers, and why McKinsey says AI adoption...

Tourism industry veterans are retiring, taking decades of wisdom with them – just as AI transforms everything. Kate Colley from Hatch Hospitality joins Peter to discuss the leadership crisis facing tourism and how to bridge the gap between tech-savvy young professionals and experienced industry legends. Kate shares insights from 25 years working with BC tourism icons like Rick Antonson, Walt Judas...

Albania just appointed the world's first AI cabinet minister, and China unveiled a revolutionary brain-inspired chip that's 100x faster than traditional AI models. Join Peter and Kendall as they break down these game-changing developments and what they mean for the future of tourism technology. This episode covers Albania's digital procurement minister "Delia," robot hotels e...

Hotel marketing expert Christine Malfair reveals how AI search is completely disrupting the hospitality industry and what independent hotels must do now to reduce OTA dependency. Learn the strategies that can help you reclaim that $700K+ in annual commission costs. Christine breaks down the essential steps for AI search optimization, from structuring website content for large language models to le...

Peter and Andreas Mueller-Schubert forecast what the website of 2030 will look like, exploring how AI is shifting the web from static pages to dynamic, voice-activated assistants. They discuss the rise of the "agentic web," where websites must cater to two distinct audiences: human users and the AI agents working on their behalf. Discover how this evolution will impact everything from us...

AI is reshaping tourism—and Episode 19 of the Tourism AI Podcast dives into the biggest headlines driving change. From Singapore’s groundbreaking partnership with OpenAI to Delta’s controversial AI-powered pricing and Africa’s leadership in AI-driven content creation, we explore how innovation, ethics, and transparency are shaping the industry’s future.

Singapore Tourism Board has partnered with OpenAI in Asia’s first national-level AI tourism initiative—setting a bold precedent for how destinations can lead digital transformation. In this episode of the Tourism AI Podcast, Peter Pilarski and Kendel share key insights for tourism leaders, from AI-powered personalization and dynamic pricing controversies to African DMOs scaling multilingual conten...

Dive into AI search trends and chatbots shaping destination marketing’s future. Discover how AI is revolutionizing the way destinations are found and booked online. In this episode, Peter Pilarski sits down with Andreas from NextGen Marketing to explore the shift from traditional SEO to AI-driven search, the role of chatbots on DMO websites, and what tourism organizations must do today to prepare...

Hotels and destinations are on the brink of an AI-first search revolution. In this episode, Kismet co-founder Jason Sincada explains why large language models now prefer OTA data—and how hotels, tour operators, and DMOs can win back direct bookings by structuring content the right way. You’ll learn: the new “table-stakes plus” SEO needed to surface in AI results why long-tail, intent-rich queries...